The platform is ok but their cancellations are painful. No option to cancel online. Speak to someone and they take a phone number and disconnect the call. They also employ AI agents to filter your cal... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Dreadful company. We have been trying to contact their customer service and sent 5 emails but they have never responded! They are not interested in sorting out our issue whatsoever. Basically, we nee... Voir plus
L'entreprise a répondu
Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... Voir plus
L'entreprise a répondu
We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.
Coordonnées de contact
8 Princess Parade, Liverpool, L3 1DL, Liverpool, Royaume-Uni
- 0330 912 8045
- info@esign.co.uk
- www.e-sign.co.uk
2,6
Bas
114 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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Easy to use features
This is a great platform with east to use features and at a good price
9 février 2022
Avis spontané
Using E-Sign was simple and intuitive…
Using E-Sign was simple and intuitive and it went through really easily. Nice when extra security doesn't make it extra difficult.
9 février 2022
Avis spontané
E-Sign has made my work life a lot…
E-Sign has made my work life a lot easier. I am a huge fan of the templates and the ease of use overall. We were considering using docusign but honestly, this is so much better!
9 février 2022
Avis spontané
Good features and value
Easy to use, good support and good value for money. Recommended.
9 février 2022
Avis spontané
Best in UK
This is an incredibly simple to use platform and very secure. One of the most cost effective and good customer service response
9 février 2022
Avis spontané
Corrupt and Unfair
Corrupt and Unfair Company. They auto renew without providing any notification which goes against the governments fair process for subscriptions and rollovers. Refused to engage in anyway. Refused to refund. Avoid!
7 décembre 2021
Avis spontané
Réponse de eSign.co.uk
We are sorry to hear you had a bad experience using E-Sign, users are informed of their renewal dates beforehand. We feel we represent the best value for money on the market.
This is the worst experience I had
This is the worst experience I had. Not useful unable to use.
29 juin 2021
Avis spontané
Réponse de eSign.co.uk
We are sorry to hear you had a bad experience using the platform, a large majority of our users find E-Sign very user friendly.
This was a horrible service I got…
This was a horrible service I got experiment. They informed me wrongly and charged me 4 times £190 pound for all user. There is no information about cancellation process and when you want to contact with them they are so rude and not helping you, it is my right which is based on consumer law. I also told them this, but their behaviour is still same. I wasted so many times with them and I am so sorry I understand and at the beginning I wanted sort out my cancellation with them but are closing their ear and always giving same answer because of this, I will go to trial. I will let you know about my process and if you have same problem with this company I will share my email and you can contact with me to get help. If they are not helping us I will help everybody free who has a problem with this company.
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I have charged more for my used service and I contact with you by email and call many times and I did not get a response from you and problem still has not been solve and If you really want to help and solve my problem please contact with me to sort it out. I am not happy because of that.
25 juin 2021
Avis spontané
Réponse de eSign.co.uk
We are sorry to hear you had a bad experience. Having checked through the chat and email correspondence I can see that the E-Sign customer success team were polite, helpful and informative. Furthermore, it is clear when you complete your trial which plan you are entering payment details for. We can see that you have been charged for the accounts you have been using. We hope you have a better experience using E-Sign going forward. Kind regards E-Sign Team.
It doesn't work and unable to sign
It doesn't work and unable to sign. It doesn't work on my mobile, home computer or work PC. Sent to a friend to try and sign for me after several attempts and he couldn't get it to work either. Waste of time and effort. Try Docusign or another company and save yourself the frustration.
26 mai 2020
Avis spontané
Réponse de eSign.co.uk
Hi Ozzy Mark, E-Sign works across all browsers and all devices, we are sorry to hear you were not able to navigate the platform as its been designed to be as user friendly as possible. User guides are also available for all customers.
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