The platform is ok but their cancellations are painful. No option to cancel online. Speak to someone and they take a phone number and disconnect the call. They also employ AI agents to filter your cal... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Dreadful company. We have been trying to contact their customer service and sent 5 emails but they have never responded! They are not interested in sorting out our issue whatsoever. Basically, we nee... Voir plus
L'entreprise a répondu
Used to be fine but when you encounter an issue it's hard to get in touch - emails don't get a response (sent multiple over the course of a month) but eventually after much waiting got through via onl... Voir plus
L'entreprise a répondu
We've been using eSign for a few months now and it's made our document process much smoother. The platform is easy to use, clients have had no issues signing documents, and the setup was straightforwa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
eSign is a secure document management contract automation company, trusted by nations, governments, businesses, healthcare and education providers globally. Based in the UK, our network infrastructure is second to none, using energy-efficient servers housed in independent data centers. Our powerful, trademarked, proprietary software is flexible, allowing easy integration and our committed team will work to find a bespoke solution for your needs. We are accredited by ISO 27001, ISO 9001 and PSN and our product has approved government status.
Coordonnées de contact
8 Princess Parade, Liverpool, L3 1DL, Liverpool, Royaume-Uni
- 0330 912 8045
- info@esign.co.uk
- www.e-sign.co.uk
2,6
Bas
114 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Very user friendly and fantastic customer service
The platform is super user-friendly and the e-sign team have been so helpful with any questions we have had. We save so much time now on daily admin, couldn’t recommend it more
15 janvier 2025
Avis spontané
Réponse de eSign.co.uk
Hi Olivia,
Thank you for taking the time to leave us a 5 star review. We are happy to hear you have enjoyed using E-Sign in your daily processes.
Many thanks,
The E-Sign Team
Site says free its not SCAMMERS
Site says free its not
Don't sign up for this scam they claimed to only charge $9.99 cancel anytime they charged me a whole year to my card .They are unreachable by email only Emailed them to cancel
They canceled my account but won't send me a refund of any of $84.00 chargedThey are from the UK
Bad site!Beware Carlotta Cardenas
21 décembre 2024
Avis spontané
Réponse de eSign.co.uk
Hi Charlotte,
Thank you for your feedback. However, we believe there might be a misunderstanding, as it seems you may have reviewed the wrong company. We do not advertise that we offer free services, and we also don't have a $9.99 plan available. Could you please forward the invoice to support@esign.co.uk so we can investigate, as we do not have your details in our customer database?
We are sorry to hear about your experience, but we assure you that it does not reflect our company's policies or practices. If you have any further questions or concerns, please feel free to reach out to us directly.
Best Regards
The E-Sign Team
Do not use this company
Do not use this company ! No real business values.
I tried to cancel the subscription and because I did not immediately before renewal they charged me for a full year.
5 décembre 2024
Avis spontané
Réponse de eSign.co.uk
Hi Mark,
Thank you for your feedback. I have been informed you have received a full refund. However, it is the users responsibility to cancel their subscription.
Regards
E-Sign support
Desi at E-Sign is excellent & so patient/helpful!!
Desi is always excellent & today she really helped our company with a Tenancy Renewal Agreement.
4 juillet 2024
Avis spontané
Réponse de eSign.co.uk
Hi Monika, thank you for leaving a 5 star rating. We are delighted to hear Desi has been super helpful, we will pass onto her your lovely comments.
Easy to use
Easy to use, good software. However no one answers the phones or returns your messages so ill be cancelling our subscription
19 juin 2024
Avis spontané
Réponse de eSign.co.uk
Hi Laura, thank you for your positive feedback about our platform. In regards to getting in touch, our support team are available 9am-5pm Monday to Friday via live chat and our support line to deal with any queries. If you can please provide your details into our live chat, our support team can look into this for you in more detail.
Great platform
Great platform, have been using for a number of months now and it has made getting signatures for my documents so much quicker and simpler.
i especially like the auto reminder feature to save me chasing up on signatures
Fantastic Product the company is communicative and nothing too much trouble
17 mai 2024
Avis spontané
Réponse de eSign.co.uk
Hi Paula, thank you very much for your 5 star rating. We are delighted to hear your positive feedback.
Too much notifications
Generally the experience is good but I have to rate it low due to one main reason.
i get a lot of unnecessary notifications. for example If i receive an envelop with 10 documents to sign then i will get 12 notifications, the first one is to notify me that there is an envelop to be signed, the other 10 are sent every time i sign a document within an envelop and the last one is when the last person after me signs the envelop. this is too much and I strongly suggest that your system could have an option for user to determine the type/number of notifications to receive at each stage of signing.
15 mai 2024
Avis spontané
Réponse de eSign.co.uk
Hi Abraham, thank you for your review. Feedback is very important to us as we are continuously looking at ways to improve the customer experience when using the platform. We have now added a new feature, so you can reduce the number of notifications.
Excellent service
Excellent service. We easily integrated their API into our system and it is now an important part of our process.
2 avril 2024
Avis spontané
Réponse de eSign.co.uk
Hi Gerard, thank you for your 5 star rating. We are delighted to hear your positive feedback.
Fantastic service!
Great product, service and customer support! We’re really enjoying the user friendly platform.
Libby in particular has gone above and beyond and extremely helpful.
27 mars 2024
Avis spontané
Réponse de eSign.co.uk
Hi Niamh, thank you for taking the time to leave us a 5 star rating.
Been trying to get in contact with…
Been trying to get in contact with customer services twice now I received acknowledgement back to say they will be in contact but no response first email 2nd Jan 2024 second 15th Jan 2024 still no response??
2 mars 2024
Avis spontané
Réponse de eSign.co.uk
Hi Thomas, your query has been checked with the customer service team and we can't find any record of communication. If you require assistance, please email support@esign.co.uk and our team will be happy to help.
Efficiency Notification
Every send out E-sign got response and notification on signing
1 mars 2024
Avis spontané
Réponse de eSign.co.uk
Thank you for your 4 star rating. We are delighted to hear your positive feedback.
Just how easy it is to sing documents…
Just how easy it is to sing documents and save the hassle to come in person
23 janvier 2024
Avis spontané
Réponse de eSign.co.uk
Hi Amelia, thank you very much for your 5 star rating. We are delighted to hear your feedback.
Signed some important deals using…
Signed some important deals using E-sign bosh
14 février 2024
Avis spontané
Réponse de eSign.co.uk
Hi Oscar, thank you for leaving us such a positive review.
Réponse de eSign.co.uk
Hi Steve, we are delighted to hear your feedback, thank you very much!
Friendly and helpful staff
Friendly and helpful staff. Sorted the issue out succefully
28 février 2024
Avis spontané
Réponse de eSign.co.uk
Hi Giovanni, we pride ourselves on our customer service at E-Sign, so we are delighted to hear your fantastic feedback.
Worthwhile
Easy and straight forward to use.
Saves time when you need it done immediately.
9 février 2024
Avis spontané
Réponse de eSign.co.uk
Hi Mark, thank you for leaving us a 5 star rating. We are happy to hear your positive comments about the platform.
Quick and easy to use
14 février 2024
Avis spontané
Réponse de eSign.co.uk
Hi Jessica, thank you for your 5 star rating. We are delighted to hear you are happy with the E-Sign platform.
my things got delivered on time and I…
my things got delivered on time and I will be using you again in the nr future
27 février 2024
Avis spontané
Réponse de eSign.co.uk
Thank you for your 4 star rating, we are delighted to hear your feedback.
fast and efficient
It is a fast and efficient experience which i use everyday as apart of my role.
28 février 2024
Avis spontané
Réponse de eSign.co.uk
Hi George, we really appreciate the 5 star rating! We are delighted to hear E-Sign has become integral to your day-to-day working processes.
Réponse de eSign.co.uk
Hi Adenike, we really appreciate the 5 star rating. We are delighted to hear you are enjoying using the platform!
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