Ian & Richard have just left after installing my Dolphin bath lift. I am totally impressed with the speed and tidiness of their work. They were totally polite and respectful. They demonstrated how to... Voir plus
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Lisez les avis des autres
Good old fashioned customer care, The fitters arrived on time were courteous, nothing was too much trouble they cleaned up and left the bathroom clean and tidy. Martin and Neil are a credit to the fir... Voir plus
L'entreprise a répondu
The whole of the process of now having a bath lift could not have been any more professional. The installation team of Ian and Jibreel arrived on time and explained fully what they were about to d... Voir plus
L'entreprise a répondu
Our bath lift developed a fault and the company sent out 2 maintenance engineers,Jackie & Geordie who found and fixed the problem our special thanks to them nothing was too much trouble ,they are very... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Time to put an end to your worries about bathing – there is a practical and affordable solution for you. Feel confident at bath time with the Easy2Bathe bath lift. Our innovative bathing aid allows you to bathe when YOU want or need to. Easy2Bathe are here to make bathing easy, providing bath lifts for those who struggle to get in and out of the bath. With Easy2Bathe you are 5 steps away from enjoying a full depth, relaxing bath. Our bath lift can take away the worry of slipping or falling at bath time for the elderly or disabled and give you back your independence. The unique system means that there is no need for expensive alterations to your bathroom. Our expert engineers can usually fit the bath lift in under 2 hours. Let us show you how you can enjoy your bath and feel independent once again
Welcome To Easy2Bathe
Écrit par l'entreprise
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 083 0036
- sales@easy2bathe.co.uk
- www.easy2bathe.co.uk
4,7
Excellent
496 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dan and Dean came today to fit a new…
Dan and Dean came today to fit a new belt and even though they came across problems, not of their own making, they persevered and did an excellent job!
They were friendly, polite and cleaned up afterwards.
They gave helpful advice and instructions.. and that was after leaving at an unearthly hour this morning!!
Well done, both of them!
Mrs. Vernon. Hampshire
29 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Mrs Vernon,
Thank you for taking the time to leave us such a wonderful review and awarding us 5-stars!
We are delighted to know that Dan and Dean were so helpful and efficient during the installation of your new lift belt. We know it makes all the difference when it comes to feeling confident about a product or service.
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get back in touch!
Kind Regards,
The Easy2Bathe Team.
Fitters were great
Fitters were great, Matt H and Simon L. Unable to supply second battery already paid for.
29 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Glynis,
Thank you for taking the time to share your experience with us, it really helps us to improve our service in the future.
It's great to hear our fitters met your expectations, your satisfaction is our priority, so we know Matt and Simon will be thrilled to hear they made a difference to your experience!
We are sorry to hear about the delay with your additional battery and we understand why this would have been frustrating. We have passed this feedback on internally, to ensure we continue to improve our processes.
We appreciate your understanding and if there is anything further we can do to assist you, please don't hesitate to get back in touch!
Kind Regards,
The Easy2Bathe Team.
Non working bath lift
Our bath lift developed a fault and the company sent out 2 maintenance engineers,Jackie & Geordie who found and fixed the problem our special thanks to them nothing was too much trouble ,they are very pleasant and considering the they had travelled approx 100 miles( we live in Scotland) and after finishing the job ( 6 pm) they had to travel home! We can't thank them enough.thanks Jackie & Geordie
28 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello William,
Thanks for taking the time to leave us such a wonderful review!
It's great to hear that our team went above and beyond to fix your bath lift and met your expectations when it came to our customer service. We appreciate your understanding with the temporary fault and are thrilled to know our team worked quickly to resolve it for you!
If there is anything further we can do to assist you, please don't hesitate to get back in touch.
Kind Regards,
The Easy2Bathe Team.
My lift was installed by Matt h very…
My lift was installed by Matt h very efficient nice clean job .explained how it all worked very pleased
24 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Ms Williams,
Thank you for taking the time to leave us your feedback, it really means alot for us to hear how our team have made a difference.
It's great to hear you enjoyed your experience and that our team took the time to explain everything thoroughly to you, so you were left feeling confident about your new bath lift.
If we can do anything further to assist you, please don't hesitate to get back in touch.
Kind Regards,
The Easy2Bathe Team.
Thankyou Matt H brilliant job nothing…
Thankyou Matt H brilliant job nothing to much for him good clear info given 100% satisfaction x
23 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Wendy,
Thank you for leaving us your wonderful review, we really appreciate the feedback!
It's great to hear that Matt was so helpful and took the time to explain everything to you. We know this makes all the difference when it comes to feeling confident about a product or service.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
Warm Regards,
The Easy2Bathe Team.
Installation of bath lift.
Many thanks to Matt H who installed my bath lift yesterday. He was very quick and efficient and took time to explain how everything worked. Would certainly recommend this company and it's products.
22 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Jackie,
Thank you for your wonderful feedback, we really appreciate your 5-stars!
It's wonderful to hear that our team were so helpful and efficient in their installation of your new bathlift. It's great to know Matt took the time to explain everything to you thoroughly, to ensure you were left feeling confident about our products and service.
If there is anything further we can do to assist you, please don't hesitate to get back in touch!
Kind Regards,
The Easy2Bathe Team.
Excellent
Excellent - cannot speak highly enough about them. Matt H and Lawrence came yesterday to fit a bath lift for me. They were kind, considerate, very helpful and very professional. They explained what they were going to do ad how they were going to do it. When the fitting was finished they demonstrated it to me and answered all my questions. They were patient with me if I did not understand. They cleared all the mess the installation had made and took the rubbish away with them. They went above and beyond doing the job. I have no hesitation in recommending the company to anyone who is ordering a bath lift.
17 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Joan,
Thank you for your wonderful review, we really appreciate your feedback!
We are thrilled to hear that our team made such a fantastic impression during your experience and went out of their way to be helpful and answer any questions you may have had.
We will make sure to forward on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get back in touch!
Kind Regards,
The Easy2Bathe Team.
Bath lift installation.
Bath lift installation.
Ian and Dean carried out the installation in a friendly efficient and very swift manor. The area was thoroughly cleaned when finished. All operations were fully explained and demonstrated. This is a very professional
team, Many thanks
3 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Arthur,
Thank you for such a wonderful review! We're delighted to hear that Ian and Dean provided such a professional and efficient installation. We always strive to ensure a smooth process, from thorough cleaning to clear demonstrations.
Your feedback means a lot and our team will be really pleased to hear that they've made a difference. If there is anything further we can do to assist you, please don't hesitate to get back in touch!
Kind Regards,
The Easy2Bathe Team.
Appalling rip off is all I can say
Appalling rip off is all I can say. My 90 year old mother has been using this bath lift for over 10 years.
Unfortunately she has lost the charger lead so I called up to order a new one thinking that a charger lead could only be about £20 - just like a mobile phone lead.
Shocked, appalled and speechless when they quoted me £106 for the lead alone PLUS £14 delivery!!!
No way can a pensioner afford this!
I was told by the lady on the phone that a battery and lead together were £180. So a big, fat battery costs less than a thin wire with a plug on the end.
Now my mum can no longer have a bath due to this company being RIPOFF MERCHANTS!!!
DO NOT USE THEM UNDER ANY CIRCUMSTANCES!!!@
2 avril 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Good Afternoon,
We are very sorry to hear of your experience, we do appreciate your comments and always looking for ways to improve. Should there be an issue outstanding we would be able to open a remedial for you to investigate further.
Thank you
Easy2bathe
great experience…
very prompt was installed within two days of first enquiry, installation techs could not have been more helpful, have not yet tried the equipment as battery is still on charge but am looking forward to first bath in six years so thank you easybathe
28 mars 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Elsa,
Thanks for awarding us 5-stars! We really appreciate your feedback and it helps us improve our service going forward.
We are thrilled to hear your experience was smooth from start to finish, we know it makes all the difference when it comes to feeling confident about a product or service!
We really hope you enjoy your new bath lift and if there is anything further we can do to assist you, please don't hesitate to get in touch.
Kind Regards,
The Easy2Bathe Team.
Very efficient and cheerful
Very efficient and cheerful. explained everything that we needed to know about how the product worked. cleaned up all the packing they brought with them.
Well done .
19 mars 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Jean,
Thank you for taking the time to leave us your feedback! We really appreciate it and helps us improve our service in the future.
We are thrilled to know that our team worked quickly and efficiently ensuring your new bathlift was ready to use straight away.
We are also delighted to know that they took the time to explain everything thoroughly to you, ensuring you were left feeling confident about your new bath lift.
If there is anything further we can do to assist you, please don't hesitate to get in touch.
Kind Regards,
The Easy2bathe Team.
Nothing wrong with installation
Nothing wrong with installation. HOWEVER AFTER JUST A YEAR THE BELT HAS MILDEW STAINS WHICH I HAVE TRIED TO REMOVE UNCESSFULLY PLUS THE PADS ARE BADLY DISCOLOURED AND HAVE WASHED THEM OVER AND OVER YO MO AVAIL. THE REPLACEMENTS ARE EXTREMELY EXPENSIVE
13 mars 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Thank you for your review, we are sorry to hear of the issues you have experienced, unfortunately we do not have enough information to be able to locate and account.
The issue experienced is very unusual as the majority of our installed units last for many many years.
We are more than happy to look into this further for you if you would reach out to our customer service department who look forward to helping.
Thank you
Easy2Bathe
Richard and Phil came to install my…
Richard and Phil came to install my bath aid ,I could not have wished for a more professional installation team they left no mess and just got on with the job,everything was explained to me regarding batteries etc: I would recommend this company the service from first consultation to installation was 3 days ,
Thank Olwen Morgan. 1413SRQ04488
21 février 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Olwen,
Thank you for taking the time to leave us such wonderful feedback. It really helps us to improve our service!
We are so pleased to hear that our team were able to leave you feeling confident about our product and service.
It's great to hear that our team really took the time to explain everything to you and made sure to properly demonstrate how your bath lift should function.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Easy2bathe Team.
service
The men who came to fit our bath lift were helpful and polite. They did not take long and explained how it worked. We are pleased with the lift, but it has to be charged, so I have to wait to use it.
21 février 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Sandra,
Thank you for taking the time to leave us 5-stars! We are so grateful for your feedback and it really helps us to improve our service.
It's great to know our team really took the time to explain all the functions of your new bath lift and made sure to leave you feeling confident about your new product.
We really hope you enjoy your new bathlift and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Easy2bathe Team.
Refuse to stop emailing me
They constantly send me INTRUSIVE advertising emails. I've "blocked" them and ALSO written several emails requesting them to STOP. I believe my emails represent a CHALLENGE to them. Not only do they ignore my requests and refuse to stop, but continue - DAILY. They do not display an "unsubscribe button" . . at least not one which I can find.
So I now have to get official support to put a stop to this illegal activity.
What an outrageous, appalling attitude. I have explained that I'm disabled and cannot use a bath - only a shower - but that's of no significance to this company. They are just determined to distress me.
My reply to their response.
I have ALREADY written several emails, which you have IGNORED.
Now you ask for me to contact you ! ! Why should I - only to be IGNORED again. It will now be an ombudsman COMPLAINT for your TOTAL disregard and appalling attitude.
14 février 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Mrs Hill,
Thank you for taking the time to flag this with us. We have requested some more information from you via trustpilot, as currently we are unable to identify you based off of your name alone. Please can you fulfil the Trustpilot request in order for us to locate your details and investigate this further.
Warm Regards,
The Easy2Bathe Team.
I recommend Easy2bathe unequivocably
Simon and Ionut were very efficient and extremely polite. They explained what they were doing and how to manage the system once they had left.
4 février 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Mr Swales,
Thank you so much for leaving us your feedback, it really helps us to improve our service.
We are thrilled to hear that Simon and Ionut were so helpful and knowledgeable and left you feeling confident about your new bathlift.
We will make sure to forward your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Easy2Bathe Team.
Not a Good Experience
On the 21st May 2024 we had a bath lift (Deluxe) fitted by Easy2Bathe at a cost of £2769.48. It took a little bit of getting used to but it has worked well and we have been quite happy with it. All was well until one day on arriving home after we had been away for a short break we found the kitchen ceiling on the floor and the place flooded. The plumber found that when the bath lift was fitted the men had used very long screws and had gone through a water pipe which eventually caused the problem.
We had to leave the house for a while until things were sorted out by the insurance companies but in the end after the wrangling by the insurance companies over costs etc it has left me £752.59 out of pocket. Not a good outcome for something that cost such a lot of money in the first place!
But it has NOT yet been resolved 18th Feb 2025!
21 mai 2024
Avis spontané
Réponse de Easy2Bathe bath lifts
Thank you for your review.
Firstly, we want to apologise for this experience. We can assure you that this is very much an isolated issue.
We are so pleased everything has now been resolved.
Kind Regards
Easy2Bathe
My 3 month saga with a happy ending…
My enquiry about a Bath Lift was followed up very quickly by a Five Star rep. so I placed an order on 18th October. I then had second thoughts about the price after talking to my daughter who has a LPA for both me and my wife. In the light of this I exercised my right to withdraw with Five Stars to the person who handled this. Five Stars also for the following offer of an 'Open Box' unit at a much more manageable price. Now the Star rating drops! Many phone calls asking when I would receive the unit but no definite time and date. Then a date offered with the promise of a phone all 30 minutes before the arrival of the engineers. Unfortunately this call was not made until their arrival at the house and they had gone before I could get home in the 30 minutes I had allowed for. More waiting till another date was offered - 30 minute call received- but the engineers did not have long enough screws for fixing the back plate. More phone calls and then with frustration building I emailed the company pointing out the failures and asking for a definite date and possibly a reduction in cost to compensate for the delay. To my surprise this resulted in a scheduled visit just two days later. So Two Stars for the long delay. However Five Stars for the engineers, efficient, organised, and going the extra mile to give me the long awaited bath enabling my wife to luxuriate in the bath that same evening for the first time in nearly three months. The unit is great, and the engineers were a credit to the company while the admin. side are only awarded Two Stars.
8 janvier 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Good Afternoon,
Thank you for your honest feedback and we do apologise for the delays and issues on the delivery. We are glad that this was resolved in a short amount of time.
Please let us know what we could have done to achieve more than the 2 stars received. We are so pleased to hear that your wife is able to enjoy a bath.
Kind Regards
Customer Service
New bath lift
We purchased a bath lift for my mother before Christmas and it is brilliant. The service we received from Bradley and the team has been fantastic. The fitting was quick and efficient and my mother is very satisfied and can bathe with confidence.
17 décembre 2024
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Alexandra,
Thank you for sharing such a wonderful review! We are thrilled to hear that the new bath lift has truly made a positive difference for your mother. It's great to know that Bradley and the team provided exceptional service and efficient fitting.
If there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Easy2Bath Team.
Bath lift fitting to perfection
The fitters Martin and Stuart rang on the previous
day to inform me of arrival time. Although the previous days had isolated me with heavy snow they arrived on time. They discussed fitting procedure and positioning and explained the system operation. They were very courteous, professional and left the site very clean and tidy with no disruption to me.
Many thanks.
7 janvier 2025
Avis spontané
Réponse de Easy2Bathe bath lifts
Hello Brian,
Thank you for taking the time to leave us 5-stars! Your feedback is really important to us.
We are thrilled to hear our team were so thorough and professional during their visit with you, we know it makes all the difference when it comes to feeling confident about a new product or service.
We will make sure to pass on your kind comments and if there is anything further we can do to assist you, please don't hesitate to get in touch!
Kind Regards,
The Easy2Bathe Team.
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