Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Called to change one of the phones on our Company policy and got through immediately. Very polite gentleman who covered everything for me. Left my policy on auto renew as excellent service.
L'entreprise a répondu
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
L'entreprise a répondu
I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
472 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Experience
I spoke to Lisa and she was very helpful in assisting me with an old policy for a phone I no longer have.
My current phone is still insured and I will have no hesitations ringing up if I have any problems
2 décembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Laura,
Thank you for your feedback! We're delighted to hear that Lisa was able to assist you with your old policy. It's great to know that your current phone is still insured and that you feel confident reaching out to us if you encounter any issues. We're always here to help!
Kind regards
Hayley
Excellent insurance company
I have been very impressed with 'Insurance To Go'. I always get through to a very helpful and polite person (today Stuart was exemplary). The insurance policies are comprehensive, well explained and reasonably priced. I highly recommend.
27 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Julie,
Thank you very much for leaving your feedback. Stuart was thrilled to receive such a nice review.
Our goal is to provide efficient and helpful service to all of our customers and it's great to hear your expectations have been met.
Kind regards,
Andrea
Excellent speedy service
Excellent speedy service. Had my phone back with 2 days.
The customer care team on the phone were really friendly and helpful!
5 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Grace,
Thank you for taking the time to leave your feedback.
We understand how inconvenient these situations can be and strive for the quickest turnaround possible at all times, so it's great to hear you got your phone back within 2 days.
Kind regards,
Andrea
I had a great experience with City…
I had a great experience with City Main.
Claim was approved, as with all these things uploading all the info required first time really helps.
Reasonably quick replies via their online platform when additional details were required.
20 septembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Jacqueline,
Thank you for your wonderful feedback. It’s great to hear that you found our online automated claims platform useful. If you have any further comments, or any suggestions, I would be happy to hear them. Your feedback is invaluable!
Kind Regards,
Leone
Lovely advisor today named Lisa really…
Lovely advisor today named Lisa really helped me with my query and helped me to fill out a claim. Great service and a diamond for customer service which is becoming increasingly rare these days! Well done citymin admin!
*edit* I am yet to receive an email from you though regarding my claim.
20 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Angelique,
I am pleased to hear that Lisa was able to help you make a claim with us and answer your queries. We strive to provide efficient and helpful service to all of our customers and I am glad to know your expectations have been met. Please be assured your kind comments have been passed on. 😊
If you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Leone
Cannot fault the service
Cannot fault the service. Kara was extremely helpful and kept me well informed about the progress of my claim.
15 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Darren,
Thank you for taking the time to leave this lovely feedback. I am delighted to hear that Kara was able to help and keep you informed throughout the progress of your claim. 😊
If you need any further assistance, please do not hesitate to reach out.
Kind Regards,
Leone
Dreadful experience involving providing…
Dreadful experience involving providing huge number of documents to validate a claim and every time the list is submitted then they come back requesting further documents. Obviously this insurer has no intention of paying out claims and is looking for any possible technicality, or just wearing you down with endless processes
18 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Dear Ash,
Thank you for your feedback. We are sorry to hear about your experience and the challenges you have faced with your insurance claim. Depending on claim circumstances, we may have to run a more thorough investigation on the incident, however I understand what frustration this may have caused.
I have not been able to locate your claim, please can you email our Customer Service Team at claims@spbuk.com so we can investigate this matter for you.
Kind Regards,
Leone
Easy and fast
The service was seemless and I was kept updated along the way.
From sending the phone off to what was wrong and waiting on parts to being sent back as new.
11 octobre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Anna,
Thank you for your positive feedback! We're thrilled to hear that you found our service seamless and appreciated the updates throughout the process. Keeping our customers informed and ensuring a smooth experience is our top priority.
If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
I couldn’t be happier with my…
I couldn’t be happier with my experience! A special thank you to Helen from the Claim team—she was incredibly helpful and friendly on my claim. She went above and beyond to make sure everything was handled smoothly.
14 novembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Sanah,
Thank you for your positive feedback! We're thrilled to hear that you found our service seamless and appreciated the updates throughout the process. Keeping our customers informed and ensuring a smooth experience is our top priority.
If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
Mobile
Hi
Sent samsung flip 4 in to get sorted as folding mobile was turning it off ,and mic not working .Company where great ,emailed me to say what was happening. Received back quickly and mob great now .
16 octobre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Lisa,
Thank you for your feedback! We’re thrilled to hear that you had a great experience with our service. It’s wonderful to know that our team kept you informed throughout the process and that your Samsung Flip 4 is now working perfectly. We appreciate your trust in us and look forward to assisting you again in the future!
Kind regards
Hayley
extremely helpful!!
extremely helpful!!
A very good customer service!!
thank you helen for all your support!
29 octobre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Zecharye,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our customer service extremely helpful. Helen will be thrilled to know that her support made a positive impact on your experience. If you need any further assistance, please don’t hesitate to reach out. We’re always here to help! 😊
Kind regards
Hayley
I wasn't able to repair my phone
I wasn't able to repair my phone, but I have a replacement
24 août 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your feedback. I’m sorry to hear that we couldn’t repair your phone. However, I’m glad to know you have a replacement. If there’s anything else we can assist you with or if you have any further concerns, please don’t hesitate to reach out. We’re here to help!
Kind regards
Hayley
Great Customer Service
My daughter accidentally spilt water on our Apple MacAir laptop causing the keys not to work . I followed the process outlined by Citymain Administrators, went to Apple who diagnosed the problem and repaired it. I went back to the insurers with proof of damage and the repair invoice. Instead of £449 I paid £75! As well as this the team who helped me through the process Cara, Emma and Gregg were outstanding. Always willing to help. Cheers guys!
22 octobre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Marc,
Thank you so much for your kind words! We’re thrilled to hear that our team, especially Cara, Emma, and Gregg, could assist you effectively. It’s great to know that the process was smooth and that you were able to get your MacBook Air repaired with minimal hassle and cost. We always strive to provide the best service possible, and your feedback means a lot to us.
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Hey Parthkumar,
Thank you so much for your kind words! We’re thrilled to hear that you found our support helpful throughout your experience. Your satisfaction is our top priority, and it’s wonderful to know we could be there for you. If you need any further assistance, please don’t hesitate to reach out. 😊
Kind regards
Hayley@Insurance2Go
Fantastic help from Charlotte
Fantastic help from Charlotte, wonderfully cheery and helpful. Clear, easy to get through. Delighted :-)
12 janvier 2023
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Dan,
Thank you for your wonderful feedback! We’re thrilled to hear that Charlotte provided you with such a positive experience. Your kind words about her cheerful and helpful nature, as well as the clarity of her assistance, are greatly appreciated. We’re delighted that you had a smooth and pleasant experience with us. 😊
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Hi Mark,
Thank you for your feedback! We’re glad to hear that you found our service straightforward and fast. Your satisfaction is our priority, and it’s great to know we met your expectations. If there’s anything else we can assist you with, please feel free to reach out! 😊
Kind regards
Hayley
This company is a scam.
This company is a scam. They do everything to not have to pay out your claim and produce a new phone. I had a iPhone 15 pro max and it seems they don’t want to honour their business. They keep asking for new things from my network provider and I’ve produced like 10 different pieces of proof and info and everytime I do it they ask for more. This is a joke and I’d rather buy a new phone and warn anyone against using this scam of a company. I’ll never search for cheap insurance ever again. I’d rather pay the price for better service than this.
13 septembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your feedback. We understand your frustration and apologise for any inconvenience caused. After a thorough investigation, we can confirm that all procedures were followed correctly in processing your claim.
We strive to ensure that our processes are transparent and fair, and we regret that this situation has led to dissatisfaction. If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind regards
Hayley
Used this service for a repair of a…
Used this service for a repair of a damaged mobile phone. From the intial contact I found every member of staff whom I spoke with to be polite and professional. The claims portal was easy to navigate and very time efficient. The whole service is seriously impressive. Highly recommend. In my experience the phone was replaced instead of being repaired.
28 août 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Mark,
Thank you for sharing your positive experience with us! We’re thrilled to hear that our team was polite and professional throughout your interaction. It’s great to know that you found our claims portal easy to navigate and time-efficient. We’re especially pleased that you were impressed with our service and that we could exceed your expectations by replacing your phone. Your recommendation means a lot to us. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing our service!
Kind regards
Hayley
Excellent work
Repaired my phone in 2 days and received it back in less than a week. Very helpful when I rang for an update wouldn’t send my phone anywhere else.
6 septembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Pheebs,
Thank you for your wonderful feedback! We’re delighted to hear that your phone was repaired so quickly and that you received it back in less than a week. It’s great to know that our team was helpful when you called for an update. Your trust in our service means a lot to us, and we’re honoured that you wouldn’t send your phone anywhere else. If you ever need assistance again, we’re here to help!
Kind regards
Hayley
Excellent customer service over the…
Excellent customer service over the phone. Swift and efficient in their processing of my claim via online. Much appreciated that the process was simple and straightforward. I would highly recommend.
8 août 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Evangelos,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team and that the online claim process was smooth and efficient for you. Your recommendation means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out. 😊
Kind regards
Hayley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.