Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Lisez les avis des autres
Called to change one of the phones on our Company policy and got through immediately. Very polite gentleman who covered everything for me. Left my policy on auto renew as excellent service.
L'entreprise a répondu
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
L'entreprise a répondu
I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
472 avis
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A répondu à 75 % de ses avis négatifs
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Great customer service and human approach
Great customer service all round. I’ve made a call which was answered promptly and professionally (in the day and age when it’s become a normality to wrestle with AI bots to get your queries resolved, if you’re lucky).
An advisor called Greg took a kind and human approach to my issue and was helpful and reassuring whilst stating all the facts clearly.
As promised, I received a phone call the next day by the same advisor who delivered good news that my query has been resolved in my favour. They’ve truly understood my needs and issues as a customer and took a personalised approach to my problem instead of the ‘computer says no’ approach that one can often receive from this type of companies.
Thank you Greg and the team!
9 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Kate,
What a lovely review and il be sure to forward on your feedback to Greg.
We pride ourselves on providing our customers with the very best level of customer service which can only be delivered by real humans.
Kind regards
Hayley@insurance2go
Only had the policy a few days before…
Only had the policy a few days before unfortunately had to make a claim & they were brilliant, guiding me through the whole process & paid out in full. Highly recommend.
8 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave us a fab 5 stars for our claims process, we really do appreciate it.
Kind regards
Hayley@insurance2go
I have ADHD and Lisa handled my calls…
I have ADHD and Lisa handled my calls so well and honestly made a massive difference in my mood and gave me lots of reassurance which was soooo nice of her. Because of Lisa i didnt have to wait too long (2 days) without a phone. I am grateful to
Lisa and honestly shes like a breathe of fresh air so comforting. THANK YOU LOADS LISA YOUR AWESOME KEEP DOING YOU!<3
6 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for taking the time to leave feedback for my lovely colleague Lisa! Your kind words are really appreciated and I shall make sure this feedback is passe don to her.
If there is anything else that we can help you with do give us a shout :-)
Kind regards
Hayley@insurance2go
My customer service agent was…
My customer service agent was exceptional and went above and beyond. It’s so good to be able to talk to an actual person as I struggle with the Internet
22 avril 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Chris,
Thank you so much for your kind words! We're thrilled to hear that our customer service agent provided exceptional support and went above and beyond to assist you. We understand how important it is to have a real person to talk to, especially when navigating the Internet can be challenging. Your feedback is greatly appreciated, and we're here to help whenever you need us. If you have any other questions or need further assistance, please don't hesitate to reach out!
Kind regards
Hayley
Great service again
Once again, fantastic experience, call answered promptly, Greg was very helpful & knowledgeable. All sorted in under 10 minutes.
Amazing, thank you
19 mars 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello My Phelps,
Thank you for your wonderful feedback! We're thrilled to hear that Greg provided such prompt and knowledgeable assistance, and that everything was sorted so quickly. It's great to know you had another fantastic experience with us. If you need any further help, we're always here for you. 😊
Kind regards
Hayley
I have been with Insurance2go for many…
I have been with Insurance2go for many years and today I had to claim for the first time after an accident, however there was some issues with my account (from my side) and the gentleman Greg who I’ve spoken to went above and beyond to make sure everything is ok and he didn’t have to. He was incredible and very sympathetic towards my situation and i am forever grateful. I just wanted to thank him again here for doing a great job and I greatly appreciate what he did for me. I totally recommend insurance2go.
6 mars 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Arash,
Thank you so much for sharing your positive experience with Insurance2go! We're thrilled to hear that Greg was able to assist you so effectively during your claim process. It's wonderful to know that he went above and beyond to ensure everything was sorted out, especially given the issues with your account. Your kind words and recommendation mean a lot to us, and we'll be sure to pass along your gratitude to Greg. We're here to help whenever you need us, and we truly appreciate your continued trust in Insurance2go.
Kind regards
Hayley
CityMain: Insurance2Go. Amazing Customer Service.
Insurance2Go, under CityMain...
Exceptional customer service from James. 13 minutes to setup a new policy/policy modification, confirm all my account details were correct, pay to cover the upcoming DD payment: And then the call was over... He is a Legend! Perfect.
27 février 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for sharing your experience with Insurance2Go under CityMain! We're delighted to hear about the exceptional customer service you received from James. It's great to know that he was able to efficiently set up your new policy, confirm your account details, and handle the payment in just 13 minutes. We'll be sure to pass on your kind words to James – he truly is a legend! If you need any further assistance, please don't hesitate to reach out. 😊
Kind regards
Hayley
Greg was fab- sorted out changing my…
Greg was fab- sorted out changing my policy for me speedily and got me a cheaper deal!
19 février 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for sharing your experience! We're delighted to hear that Greg was able to assist you efficiently and help you find a better deal. We'll make sure to pass on your kind words to him. If you need any further assistance, please don't hesitate to reach out. We're always here to help! 😊💼
Kind regards
Hayley
Responsive customer service
Incredible customer service and sorted my query with ease. Kara was very responsive and helpful!
15 février 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an incredible experience with our customer service. Kara will be delighted to know that she was able to assist you effectively and promptly. If you have any other questions or need further assistance, please don't hesitate to reach out! 😊
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Dear Andrew,
Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that Cara was able to assist you in a professional and helpful manner.
We strive to provide excellent service, and it's wonderful to know that Cara exemplified these values. Your feedback will certainly be shared with her and the rest of our team.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Best regards,
Hayley
I spoke to someone on the team called…
I spoke to someone on the team called George a couple of times, he was a really lovely guy, talked me through everything I needed to know and he was very helpful in a very stressful situation!
If you get George on the phone, you’ll be well looked after! Great company 10/10, I would highly recommend.
11 février 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for sharing your experience! We're delighted to hear that George was able to assist you so effectively during a stressful situation. It's wonderful to know that he provided you with all the information you needed and was so helpful. Your recommendation means a lot to us, and we're thrilled to have earned your 10/10 rating. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley
Extremely efficient service at a very…
Extremely efficient service at a very difficult time, theft of phone. They answer promptly, have been very polite and helpful. I just wish all customer services could be this prompt and polite.
3 février 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Sylvia,
Thank you for your kind words! We're sorry to hear about the theft of your phone, but we're glad we could assist you during this difficult time. It's wonderful to know that our team was prompt, polite, and helpful. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
This company is a scam
I bought insurance for my phone with this company. I lost my phone in the train in the first month of purchasing insurance, I provided many documents to prove that I tried to contact TFL/Police to get my phone back. They asked for many more documents including bank statements from the same day. Moving on 3 months later, the case is still on going and they are still trying to validate the claim and requesting for more documents. It’s been 3 months and I have no update and have been paying the monthly premium. This has been the worst experience as a customer for insuring a product and will not recommend this to anyone as it is just a waste of money. I am now going to have to buy a new phone and also cover the direct debit monthly payments I have paid so far.
31 janvier 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Dear Saran,
Thank you for taking the time to leave your review. We appreciate the opportunity to review your claim.
Given the recent inception of your policy, we are required to conduct a detailed investigation into any loss or theft on behalf of the underwriter. This is a standard procedure to ensure all claims meet the policy's Terms & Conditions.
We understand that the information requested may seem extensive, and we apologise for any inconvenience this may cause. However, providing the necessary information is essential for us to proceed with your claim. We appreciate your understanding and cooperation in this matter.
Kind regards
Hayley
Great Service all round
I have been with Citymain insurance for a few years now. On the occasion I did damage my phone it was replaced with a brand new one with no issues at all. I have just upgraded my phone so emailed the changes. I had a call shortly after to gather some details and confirm the changes. The premium remains at the same price. Great service all round. Many thanks.
23 janvier 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Danny,
Thank you for sharing your positive experience with Citymain insurance! We're delighted to hear that your phone replacement process was smooth and hassle-free. It's great to know that our team was able to assist you promptly with your recent upgrade and that your premium remains unchanged. We strive to provide excellent service to all our customers, and your feedback is truly appreciated. Many thanks for your continued trust and support!
Kind regards
Hayley
Customer service was excellent made…
Customer service was excellent made sure that my need was completed.
13 janvier 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Stephen,
Thank you for your kind words! We're thrilled to hear that our customer service team was able to meet your needs and ensure your satisfaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further needs or questions, please don't hesitate to reach out. We're here to help!
Kind regards
Hayley
Spoke with Lisa in the CS team this…
Spoke with Lisa in the CS team this morning, she assisted me in updating my policy. The update was super quick, Lisa was really knowledgeable and very friendly. It was a pleasure to liaise with her, would highly recommend.
14 janvier 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Lucy,
Thank you for sharing your experience! We're thrilled to hear that Lisa was able to assist you with updating your policy quickly and efficiently. It's wonderful to know that she was knowledgeable and friendly, making your interaction a pleasure. We'll ensure she receives the recognition she deserves for her excellent service. If you need any further assistance or have any other requests, please don't hesitate to reach out. Your recommendation means a lot to us! 😊
Kind regards
Hayley
Just the nicest staff
Just the nicest staff. After many years of covering my children's phones from secondary school through university I can't recommend this company more. Always competitive and always good service.
7 janvier 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Graeme,
Thank you for your feedback! We're delighted to hear that you found the process very easy. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Thank you for your feedback! We're glad to hear that you found our service good. If there's anything more we can do to assist you, please let us know. Your satisfaction is important to us! 😊
Kind regards
Hayley
Super helpful and really reasonably…
Super helpful and really reasonably priced.
2 décembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Sarah,
Thank you for your kind words! We're thrilled to hear that you found our service both helpful and reasonably priced. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority! 😊
Kind regards
Hayley
Super helpful and patient!
2 décembre 2024
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Daphne,
Thank you for your kind words! We're thrilled to hear that you found our service helpful and patient. Your feedback is greatly appreciated and motivates us to continue providing the best support possible. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a wonderful day! 😊
Kind regards
Hayley@Insurance2Go
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