Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Called to change one of the phones on our Company policy and got through immediately. Very polite gentleman who covered everything for me. Left my policy on auto renew as excellent service.
L'entreprise a répondu
Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
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I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
472 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Helpful and friendly
I managed to smash the screen on my phone so went through this insurance. I was asked to send this off to be repaired which was fine till I realised I couldn’t find a replacement phone and was going on holiday in the next couple of days with my flight info etc on my phone. A quick call to the company and they couldn’t be more helpful telling me to go into an Apple Store instead and send them the bill. So friendly and helpful and very impressed with the service. One very happy customer.
28 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Katie,
Thank you so much for your kind words! We're really glad we could help you out, especially with such short notice before your holiday. We understand how important it is to stay connected—especially when travel plans are involved—so it’s great to hear that our team was able to offer a quick and helpful solution. We truly appreciate you taking the time to share your experience, and we’re thrilled to have you as a happy customer!
Safe travels and we’re always here if you need us again!
Kind regards
Hayley
Great value for money
Great value for money. Not had to make a claim, hopefully never will so cannot comment on that process. But considering this company was recommended by Martin Lewis, I have great faith my phone insurance is in good hands. Customer service I received was 2nd to none when I made a mistake with my policy it was dealt with straightaway very professional really refreshing and only took a couple of minutes on the phone. Over all my experience, I would in no doubt highly recommend getting your insurance cover here.
7 juillet 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Glenn,
Thank you so much for your kind words and thoughtful review! We're delighted to hear that you found our insurance to be great value for money and that your experience with our customer service was smooth and professional. It's always reassuring to know that our team was able to resolve your policy issue quickly and efficiently.
We're also incredibly proud to be recommended by Martin Lewis, and it's wonderful to hear that this gave you added confidence in choosing us. While we hope you never need to make a claim, please rest assured that if you ever do, we’ll be here to support you every step of the way.
Thanks again for your recommendation—it truly means a lot to us!
Warm regards,
Hayley
Lisa was honestly so helpful and was…
Lisa was honestly so helpful and was very clear about the whole process of sorting me out a new phone. She assured me she would sort it out first thing on Monday morning when I called her over the weekend, and she did exactly that. Thank you so much for all of your help!
7 juillet 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your kind words! We're thrilled to hear that Lisa was able to support you so clearly and efficiently. She takes great pride in making sure everything runs smoothly for our customers, and it's wonderful to know she delivered exactly as promised. We'll be sure to pass along your appreciation to her—it’ll mean a lot!
If there's anything else we can help with, don’t hesitate to reach out.
Warm regards,
Hayley
Excellent friendly service never…
Excellent friendly service never actually use the policy but was quick and easy to cancel!
2 juillet 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Mrs Allen,
Thank you for your feedback! We're so pleased to hear you found our service excellent and friendly. While we hope you never needed to use the policy, we're glad the cancellation process was quick and easy for you. If you ever need us again in the future, we’ll be here to help.
All the best,
Hayley
Great customer service
Absolutely delighted the gentleman called Greg was very helpful and put me at ease definitely will be recommending to my friends and relatives
1 juillet 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Debbie,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that Greg was able to make you feel at ease and provide such helpful service. Your recommendation means the world to us, and we’re so glad you had a positive experience. We’ll be sure to pass your kind words on to Greg!
Kind regards
Hayley
Highly recommended
Citymain have been incredibly helpful when my phone was stolen - prompt action and support was received which is much appreciated.
I also can’t thank Lisa enough for all her amazing communication and support throughout the process - she is an absolute asset and I can’t praise her enough. Thank you!
Highly recommend.
20 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your kind words! We're truly glad to hear that Citymain was able to support you promptly during such a stressful time. It's especially heartening to know that Lisa provided outstanding communication and support throughout the process — we'll be sure to pass along your praise to her. She's indeed a valued member of the team!
Your recommendation means a lot to us. If you ever need anything else, we're here to help. Stay safe and take care!
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Thank you so much for your kind words! We're thrilled to hear that you found our service efficient, friendly, and fast. Your feedback means a lot to us, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Kind regards
Hayley
Thought i got a new phone
I thought it was a replacement phone for a new screen. Even the back was replaced? Thank you so much highly recommended
12 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Thomas
Thank you so much for your lovely feedback! We're really glad to hear you were happy with the service. Yes, in some cases we replace both the screen and the back to ensure your phone looks and works like new—so it's great to know you noticed! We truly appreciate your recommendation and hope to help you again in the future.
Kind regards
Hayley
Amazing Customer Service
Charli was friendly and very helpful with my query! Clear and responded quickly.
5 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Liv,
Thank you for your lovely feedback! We're so pleased to hear that Charli was friendly, helpful, and quick to respond to your query. We’ll be sure to pass along your kind words — it’ll mean a lot to her!
If you ever need anything else, we’re always here to help.
Kind regards
Hayley
Craig was very helpful and supported me…
Craig was very helpful and supported me to register my new phone on existing policy without any stress.
5 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Helen,
Thank you for your kind words! We're so pleased to hear that Craig was able to support you in registering your new phone with ease and without any stress. We’ll be sure to pass on your feedback — it’s always great to hear when our team makes a difference!
If you need anything else, we’re just a message away.
Kind regards
Hayley
Amazing customer service
Amazing customer service. Have chained my plan twice and used the phone service- Both the representatives were super helpful and friendly. Spoked to Tony today who Changed my plan in less than 5 minutes for me! Will continue to be a customer as I am so Impressed with the service!
4 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Ella,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our customer service team. It's great to know that both representatives were helpful and friendly, and we're especially glad Tony was able to assist you so quickly and efficiently. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service!
Kind regards
Hayley
I called and changed the handset on my…
I called and changed the handset on my policy and it was easy and straightforward.
2 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Anthony,
Thank you so much for your feedback!
We're really glad to hear that changing your handset on the policy was easy and straightforward. We always aim to make our processes as smooth and hassle-free as possible, so it's great to know we hit the mark. If you ever need anything else, we're just a call away!
Kind regards
Hayley
Very helpful
Very quick to pick up phone
Very helpful lady called Lisa
Talked me through the steps to upgrade my phone insurance
Kind helpful and efficient
2 juin 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your kind words! 😊 We're so glad to hear that your call was answered quickly and that Lisa was able to guide you through upgrading your phone insurance with kindness, efficiency, and care. We'll be sure to pass along your appreciation to her — feedback like this truly means a lot to our team!
Kind regards
Hayley
Réponse de Citymain Administrators Ltd
Hi Chris,
Thank you for your kind words! We're so glad to hear that you found our staff both efficient and friendly — that’s exactly the experience we aim to provide. We're always here if you need anything!
Kind regards
Hayley@insurance2go
Wonderful help!
I have been so impressed with the quick, caring and confident advice and help given to me. The guidance given was clear and the information being asked for was presented in a way that I could understand and act upon.
I am particularly grateful to George whom I spoke to when making the initial enquiry for my claim and he was so calm and patient and also knowledgeable. He arranged to call me back after the weekend and did so at the time he suggested. His manner and caring nature shone through. Thank-you!
26 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Martin,
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you felt supported and well-guided throughout your experience with us.
A special thank you for highlighting George—he’ll be so pleased to know that his calm, patient, and knowledgeable approach made such a positive impact. We’re proud to have team members like him who truly care about our customers.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out.
Kind regards
Hayley
Great service from the team at…
Great service from the team at citymain. Very helpful upon phoning up and were quickly able to get my claim resolved after issues with royal mail. The repair was extremely quick with nearly a brand new looking phone received by myself and delivery was next day being even better!
10 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Blake,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Citymain. It's fantastic to know that we were able to assist you quickly and effectively, especially with the Royal Mail issue. We're also glad the repair exceeded your expectations and that your phone feels like new again!
Your feedback means a lot to us and motivates the team to keep delivering top-notch service. If you ever need anything else, we're just a phone call away.
Kind regards
Hayley
Spoke to a wonderful women called Lisa
Spoke to a wonderful women called Lisa, she chased everything up and got it sorted and new device posted within a couple of hours
A women of an amazing character and humour
23 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for sharing such kind words!
We’re absolutely delighted to hear that Lisa was able to support you so efficiently and with such warmth. She truly is a gem, and we’ll make sure your praise reaches her—it will mean the world to her! It’s wonderful to know her character and humour made your experience even better. If you ever need anything else, we’re just a call or message away.
Kind regards
Hayley
Had an emergency .......
Had an emergency. Helen at Citymain Administrators understood instantly and guided me seamlessly through the process. Calmed me down - provided a solution - went to approval results in double quick time. Outstanding service.
The best and fastest engagement I have ever had with an insurance company.
Great job.
Thank you The Team at Citymain Administrators.
Thank you Helen.
16 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your kind words and for taking the time to share your experience!
We’re absolutely delighted to hear that Helen was able to support you so effectively during your emergency. At Citymain Administrators, we understand how stressful these situations can be, and it’s wonderful to know that Helen’s calm and efficient guidance made a real difference for you.
Your feedback means a lot to us and will certainly be shared with Helen and the rest of the team. We’re proud to have been able to provide the fast and outstanding service you described—it’s exactly what we strive for every day.
Kind regards
Hayley
Claim was real easy to put through and…
Claim was real easy to put through and when I got a bit confused Lisa on the phone sorted me right out and explained it all - got it sorted over the phone.
14 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Dexter,
Thanks for the fab 5 stars and it is great to hear that Lisa was able to support you during the claims process. If you need any further help please do not hesitate to get in touch.
Kind regards
Hayley
Great service from start to finish.
Great service from start to finish.
Advisor Greg was very helpful and made everything so easy.
Seriously recommend getting all gadgets insurance through them as brilliant service and cheapest by far.
10 mai 2025
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Miss O'Hara
Thank you so much for the top feedback for my colleague Greg, I will make sure it is passed on to him. and I'm sure he will really appreciate it.
Kind regards
Hayley@insurance2go
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