Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
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A really really good phone/ iPad tech insurance. They are really competitively priced for your device, they explain everything thoughtfully & patiently. As soon as you speak to them your cover arrives... Voir plus
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Spoke with Helen about purchasing an inurance policy. She was polite and quick. Easy process with no issues.
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À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
470 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great communication
I spoke to helen today, she was brilliant. Sorted all my problems out .
Thank you helen your great
18 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Helen provided brilliant service and was able to resolve all your issues quickly and efficiently. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you again for your feedback and for choosing us.
The Customer Experience Team
Emma was very helpful
Spoke with Emma about updating my policy to remove an old phone and add a new one, very easy to talk to and went through all the different options with me.
Nice quick and easy going call- would recommend people use them for their insurance as well.
17 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your wonderful review!
We're delighted to hear that Emma was able to help you update your policy and make the process of removing your old phone and adding your new one straightforward and hassle-free. We'll be sure to pass on your kind words to her.
It's great to know that you found the call easy-going, informative and efficient, and that Emma took the time to explain the different options available to you.
Thank you for your recommendation and for choosing us. We really appreciate your support and look forward to helping you again in the future.
The Customer Care Team
Update credit card
Rang Citymain admin as I needed to update my credit card details for payment. I spoke with Emma, who was able to explain how this could be done. Very helpful and friendly and understood my problem immediately. I didn't spend long waiting on the phone for it to be answered.
14 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your review.
We're delighted to hear that Emma was able to help you update your payment details and explain the process clearly. It's great to know that you found her friendly, helpful and understanding, and that your call was answered quickly without a long wait.
We'll be sure to pass your kind comments on to Emma, who will be pleased to know she made the process straightforward for you.
Thank you for taking the time to share your experience, and for choosing us. 😊
Damaged IPhone claim
The customer service officer Emma was brilliant had a few issues with proof of purchase but she guided me through it all with empathy and support brilliant experience well done
14 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your review.
We're delighted to hear that Emma was able to support you through your damaged iPhone claim. We understand that providing proof of purchase can sometimes be challenging, so it's wonderful to know that Emma guided you through the process with empathy, patience and clear advice.
We'll be sure to pass your kind feedback on to Emma, who will be thrilled to hear that her support helped make your experience a positive one.
Thank you for choosing us and taking the time to share your experience. 😊📱
The 2 agents that I spoke to were Lisa…
The 2 agents that I spoke to were Lisa and Emma. They were so helpful and guided me through the claims process. They both provided me with relevant information that would expedite my claim smoothly and swiftly.
I really appreciate their expertise and help throughout my claim.
Thank you
14 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your experience.
We're delighted to hear that Lisa and Emma were able to support you throughout your claim and provide the guidance you needed. We understand that making a claim can sometimes feel daunting, so it's great to know they helped make the process smoother by explaining everything clearly and providing the relevant information to help progress your claim as quickly as possible.
We'll be sure to pass your kind feedback on to both Lisa and Emma, who will be thrilled to know their expertise and support made a positive difference.
Thank you for choosing Insurance2go, and we appreciate your kind words. 😊
Kind regards
The Customer Care Tea
Had a great experience with Lisa who…
Had a great experience with Lisa who helped me changed some of my policy details due to a change in device! She was super friendly, warm and just the sort of person you want helping customers!
11 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Lisa was able to help you update your policy following your device change and that she made the process so easy. Providing friendly, knowledgeable, and personable service is exactly what we strive for, and it's wonderful to know Lisa delivered such a positive experience.
We'll be sure to share your kind comments with her. Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
The Customer Care Team
Phone insurance
I rang Insurance2go to enquire about uptating my insurance policy as I have just bought a new phone. Emma was very helpful, quickly provided a new quote which was acceptable. The whole process took 5 minutes. Excellent customer service.
11 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Emma was able to help you update your policy quickly and efficiently after purchasing your new phone.
Providing clear advice, competitive quotes, and a straightforward customer experience is something we pride ourselves on, so it's great to know the whole process was completed in just five minutes and that you received excellent customer service. We'll be sure to pass your kind feedback on to Emma.
Thank you for choosing us, and we hope you enjoy your new phone!
Kind regards,
The Customer Care Team
I have have used this service twice now…
I have have used this service twice now and each time has been very pleasant. It is an excellent company. Very smooth, efficient service and fast communication regarding queries i had and next steps. Customer service is very good. Emma was very helpful and explained what would would happen with my claim and time frames.
10 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your experience and for choosing us again. We're delighted to hear that both of your experiences have been positive and that you found our claims process smooth, efficient, and easy to navigate.
It's especially wonderful to hear your kind comments about Emma. We'll be sure to pass on your feedback to her. Providing clear communication, setting expectations, and supporting our customers throughout their claim journey are all things we strive for, so we're pleased Emma was able to help and keep you informed every step of the way.
Thank you for your recommendation and for placing your trust in us. We look forward to being there for you whenever you need us.
Kind regards,
The Customer Care Team
Good all round service
6 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your 5-star review, Ian. We're delighted to hear that you received good all-round service from our team.
Providing a straightforward, efficient, and positive experience for our customers is always our goal, so it's great to know we met your expectations. We really appreciate you taking the time to share your feedback.
Thank you for choosing eClaimCity, and please don't hesitate to get in touch if we can assist you again in the future.
Kind regards,
The Customer Care Team
Helpful and efficient
Lisa was very helpful when my online payment would not go through. She quickly and efficiently sorted it out for me and my cover was organised.
5 août 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your wonderful feedback. We're delighted to hear that Lisa was able to help when you experienced difficulties with your online payment. Providing helpful and efficient service is what we strive for, so it's great to know she was able to quickly resolve the issue and get your cover arranged without hassle.
We'll be sure to pass your kind comments on to Lisa. Thank you for choosing us, and please don't hesitate to get in touch if you need any further assistance in the future.
Kind regards,
The Customer Care Team
Generally happy with the service…
Generally happy with the service received from this insurance company, however; if I had to mention two negative factors, I would point out the length of time (three weeks) it took to resolve my issue, and also that my lost phone (which was recovered), now has a permanent IMEI bar on it, meaning that when I come to upgrade or sell my phone, this will not be possible. These are my only gripes, apart from this, the customer service and care is second to none, great communication from the company, and I would like to give a special shout out to both Emma and Lisa who, throughout my experience with Citymain, were extremely helpful, empathetic, compassionate and generally gave exemplary customer service. Thank you Emma and Lisa!
31 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you were generally happy with the service you received and that our team kept you informed throughout the process.
We're sorry that resolving your claim took longer than expected and understand your concerns regarding the IMEI bar on your recovered phone. We appreciate you highlighting these issues, as feedback like this helps us identify areas where we can improve our processes and customer experience.
We're especially grateful for your kind words about Emma and Lisa. Providing empathetic, compassionate support is something we pride ourselves on, and we're delighted to hear they were able to make a positive difference during what can be a stressful situation. We'll be sure to pass your compliments on to both of them.
Thank you again for your feedback and for choosing Citymain.
Kind regards,
The Customer Experience Team
Really good company
Really good company. You get through straight away and they are very helpful. I spoke to Helen and she was very friendly. I rung up to pay my bill as the D/D didn’t go out. She helped me make sure everything I was insuring was correct and at the best price. Excellent customer service.
22 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your wonderful review.
We're delighted to hear that Helen was able to assist you with your payment and help ensure your cover was correct and providing the best value for your needs. We know how important it is to be able to speak with someone quickly when you need support, so it's great to hear that you found the process straightforward and our service helpful.
We'll be sure to pass your kind feedback on to Helen, who will be pleased to know she made such a positive impression.
Thank you for choosing us, and for taking the time to share your experience.
The Customer Care Team
I have spoken to Miss Lisa @staff ..she…
I have spoken to Miss Lisa @staff ..she was very much cooperative, soft and saying everything very calmly…
She was not in rush of anything, she had explained the whole process very slowly and steady..
It was nice to speak to her..may god bless her..
21 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your experience. We're delighted to hear that Lisa provided such excellent service. Her calm, patient, and supportive approach, along with taking the time to explain everything clearly, is exactly the level of care we strive to deliver to our customers.
We'll be sure to pass your kind words on to Lisa, as we know she will greatly appreciate your feedback. Thank you again for your review, and we're pleased that your experience was such a positive one.
Kind regards,
The Customer Experience Team
10/10 as always!
10/10 as always!
Typically when people say "it was a 5* service" they do so from the basis of a well known phrase for expressing contentment - now I wouldn't say that I'm the easiest of customers to please, as I believe a reasonable level of customer service isn't unreasonable to expect nor hard to deliver - so saying that Insurance2Go in my experience is one of those few establishments nowadays that has a recipe for delivering excellence with all the key customer focused elements in the mix, and it's consistent too which is even more rare to have that across the board.
Shout out to Emma on this occasion, who most recently assisted me with an amendment to my policy due to a change of device for our son, another seamless experience.... a genuine 5* service, thanks!
17 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your fantastic review and for your continued support.
We're absolutely delighted to hear that you've consistently received the high standard of service you expect from Insurance2go. Your comments about the importance of genuine customer service and consistency across every interaction mean a great deal to us.
It's wonderful to know that Emma was able to assist with amending your policy following your son's device change and make the process seamless once again. We'll be sure to share your kind words and recognition with her.
Thank you for taking the time to highlight your experience. Reviews like yours motivate our team to continue delivering the excellent service our customers deserve. We truly appreciate your loyalty and look forward to supporting you for many years to come. 😊
Kind regards
The Customer Care Team
Customer service was excellent
Customer service was friendly, efficient and responsive when I called to update my details.
20 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your feedback.
We're pleased to hear that you received friendly, efficient, and responsive service when updating your details. Providing a smooth and helpful experience for our customers is very important to us, so it's wonderful to know that our team was able to assist you effectively.
Thank you for choosing us, and we appreciate your kind words. 😊
Kind regards
The Customer Care Team
Had my insurance with Insurance2go for…
Had my insurance with Insurance2go for many years now. Today i called to change my phone over, with the help of Lisa everything went smooth and fully explained in detail. Thanks Lisa
20 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your continued loyalty and for taking the time to leave us a review.
We're delighted to hear that you've been with Insurance2go for many years and that Lisa was able to make changing your phone a smooth and straightforward experience. It's great to know that she took the time to explain everything clearly and provide the support you needed.
We'll be sure to pass your kind words on to Lisa. Thank you for choosing Insurance2go, and we look forward to continuing to support you in the future. 😊
Kind regards
The Customer Care Team
A very helpful lady named Emma helped…
A very helpful lady named Emma helped me with my claim information and what to expect.
Highly recommend
20 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave us a review.
We're delighted to hear that Emma was able to help you with your claim and clearly explain what information was needed and what you could expect throughout the process. We know that making a claim can sometimes feel uncertain, so it's great to know that Emma's support made things easier for you.
We'll be sure to pass your kind comments on to her. Thank you for choosing us, and we wish you all the best. 😊
Kind regards
The Customer Care Team
Friendly customer service
Helen was really friendly and helpful in cancelling an old policy and providing advice for a new policy.
16 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Helen was able to help you cancel your old policy and provide advice on finding the right new cover. We pride ourselves on delivering friendly and helpful service, so it's great to know Helen made the process straightforward and positive for you.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
Kind regards,
The Customer Care Team
Cheap fully covered iPhone insurance
Cheap fully covered iPhone insurance. Easy to switch from old device to new device with no extra cost. Friendly and helpful customer service. Thank you :)
9 juillet 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your wonderful review.
We're delighted to hear that you found our iPhone insurance affordable and comprehensive, and that the process of switching your cover to your new device was quick and hassle-free. It's also great to know that our customer service team provided friendly and helpful support throughout.
Your feedback means a lot to us, and we're grateful that you chose Insurance2go to protect your device.
Thank you for your support and for taking the time to share your experience.
Kind regards,
The Customer Care Team
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave a review.
We're delighted to hear that Lisa was able to help with your query and provide efficient service. We know how important it is to get issues resolved quickly, so it's great to know she made your experience a positive one.
We'll be sure to pass your kind comments on to Lisa and the team.
Kind regards,
The Customer Care Team
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