Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
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A really really good phone/ iPad tech insurance. They are really competitively priced for your device, they explain everything thoughtfully & patiently. As soon as you speak to them your cover arrives... Voir plus
L'entreprise a répondu
Spoke with Helen about purchasing an inurance policy. She was polite and quick. Easy process with no issues.
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À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
470 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I needed to make a change to my mobile…
I needed to make a change to my mobile phone insurance. All of my emails were responded to quickly and my updated policy was provided really quickly. Great customer service.
27 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your kind feedback! We’re delighted to hear that updating your mobile phone insurance was a smooth and efficient experience. Providing quick responses and clear, updated policy details is something we strive for, so it’s great to know our team delivered on this occasion.
We really appreciate you taking the time to share your experience, and we’re always here should you need any further assistance.
Kind regards
The Customer Care Team
Always great customer service for my…
Always great customer service for my phone insurance needs.
I've lost count the amount I've changed my phone policy over the years. Thanks to Helen and Lisa this time to getting my device changes sorted super quick with no stress.
26 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Rob,
Thank you for taking the time to share such lovely feedback. We’re really pleased to hear how easy and stress‑free you’ve found managing your phone insurance with us over the years, and we’ll be sure to pass your thanks on to Helen and Lisa. It’s great to know they were able to get your device changes sorted so quickly. We appreciate your continued trust and look forward to helping you again whenever you need us.
Kind regards
The Customer Care Team
The customer service has been incredible!
The customer service has been incredible. I have only purchased my policy today, so never needed to claim (& hopefully won't!) but having been burnt by other gadget insurers, and having had a really bad experience with Samsung Care, I switched over to insurance2go. The customer service team were really helpful in answering all my questions, they were super friendly, and gave me confidence in them as a company. I called a number of other insurance providers but the customer service here was incomparable to others who either had no contact number or customer service agents who were unable to answer my simple questions.
19 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Kasia
Thank you for taking the time to share such detailed feedback. We’re delighted to hear our customer service team were able to answer your questions clearly and help give you confidence in choosing insurance2go. It’s great to know the support you received stood out compared to other providers. We really appreciate your trust and hope you continue to have a smooth experience with us going forward.
Kind regards
The Customer Care Team
Réponse de Citymain Administrators Ltd
Hi Jennifer
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service and found our agent knowledgeable and helpful. Providing clear, professional support is very important to us, and your comments are much appreciated. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Helen was really polite and efficient
Helen was really polite and efficient. I rang to change over my policy to a new mobile phone. The whole change over was completed within a couple of minutes.
12 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your feedback. We’re delighted to hear that Helen was polite and efficient, and that your policy change was completed so quickly and smoothly. We’ll be sure to pass on your kind words to her. Thanks again for choosing us — we’re always here if you need any further help.
Kind regards
The Customer Care Team
Great service
The whole process of transferring insurance from my old device to new seamless, and quick.
7 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your feedback. We’re really pleased to hear that transferring your insurance to a new device was seamless and quick. Making changes simple and hassle‑free is important to us, and we appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Such a helpful woman on the end of a…
Such a helpful woman on the end of a phone today. She sorted out my problem with patience and friendliness really fast and efficiently. I think this company is great. Ive insured with them for years and the one time I dropped my phone and it broke, they replaced it immediately.
7 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Mandy,
Thank you for taking the time to share such kind feedback. We’re really pleased to hear our team was able to help you quickly and with such friendliness, and it’s great to know you’ve felt supported over the years. We appreciate your continued trust and are glad we could be there for you when you needed us most.
Kind regards
The Customer Care Team
Very helpful assistance to my query and…
Very helpful assistance to my query and assisted in obtaining an updated quote
5 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your feedback. We’re pleased to hear that our team was able to assist you effectively and help you obtain an updated quote. Providing clear and helpful support is always our aim, and we really appreciate your kind words. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Helen was very helpful in getting my…
Helen was very helpful in getting my policy updated.
5 mai 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Morgan,
Helen was very helpful in getting my…
Helen was very helpful in getting my policy updated.
Kind regards
The Customer Care Team
Réponse de Citymain Administrators Ltd
Hi Lorraine,
Thank you for your kind feedback. We’re really pleased to hear that you found us easy to speak to and helpful. Providing clear, friendly support is important to us, and we appreciate you taking the time to share your experience
Kind regards
The Customer Care Team
Réponse de Citymain Administrators Ltd
Thank you for your kind feedback. We’re really pleased to hear that you found our team helpful and patient. Providing clear, supportive service is very important to us, and we appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Great service from Helen
Great service from Helen - Helen was very helpful and dealt with everything in a cheerful happy manner
30 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Helen was so helpful and handled everything in such a cheerful and positive way. We’ll be sure to pass on your kind words, and we look forward to supporting you again in the future.
Kind regards
The Customer Care Team
Excellent customer service 😊
Excellent customer service 😊 I had to change my policy for a new phone and the changes were made quickly and efficiently. Thank you!
24 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your kind review. We’re really pleased to hear that changing your policy for your new phone was quick and straightforward, and that our team could help efficiently. Your feedback means a lot to us, and we’re glad we could make the process easy for you. Thanks again for choosing us.
Kind regards
The Customer Care Team
Lisa was incredibly helpful. Would easily recommend.
Lisa really did do everything to help me today and I couldn't thank her enough. After a very stressful experience with DPD losing my phone. Really trustworthy and helpful people. Would recommend for phone insurance,
22 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Adam,
Thank you so much for your kind feedback. We’re really pleased to hear that Lisa was able to support you during what sounds like a very stressful situation and help put things right. Your trust and recommendation mean a lot to us, and we’ll be sure to pass your comments on to Lisa. Thanks again for choosing us for your phone insurance.
Kind regards
The Customer Care Team
Réponse de Citymain Administrators Ltd
Thank you for your great feedback. We’re really pleased to hear you received excellent service and appreciate you taking the time to share your experience. We look forward to supporting you again in the future.
Kind regards
The Customer Care Team
George is awesome!
Can't thank George in claims and the company enough, my phone was lost in transit and they went above and beyond to help and facilitated a replacement phone, delivered within days. My advice to anyone sending a phone is to ensure there's a signature on delivery to ensure Royal Mail can be held accountable! I'm really impressed with the service, restored my faith in insurance companies!! I also love how easy it is to speak to a human on the phone who I could understand and could understand me without having to go through a chatbot.
7 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Dee,
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear about your experience and we’ll be sure to pass your kind words on to George — he’ll be thrilled to know he made such a difference.
We’re really pleased we could step in and support you when your phone was lost in transit, and that we were able to get a replacement out to you so quickly. Thank you as well for sharing your advice with others about signature on delivery — it’s a helpful tip and much appreciated.
Hearing that we’ve helped restore your faith in insurance companies truly means a lot to us. We believe that speaking to real people, who listen and care, should always be the standard — so it’s great to know that this stood out to you.
Thanks again for your trust and for choosing us.
Kind regards,
The Customer Care Team
Trappers
Bad faith tactics used to stop you realising that you are still on the policy. Accidentally signed up for a free trial when purchasing a phone. Received no alert that the free trial had ended. Received only 1 email from the company in 3 years. The email came from a email sender called “notifications” with the subject line “notifications”, so was flagged as spam.
2 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Dear Evie Rutter
Thank you for taking the time to leave your review.
We are very sorry to hear that you are not satisfied with the service that you have received. We kindly inform you that when any policy is purchased with us, full policy documentation is issued to the registered email address which would relay the duration of the policy and the frequency of the premium collections, along with how to cancel the policy should it no longer be required etc. Should you wish to discuss this further, please may we ask that you contact our Customer Service Centre on 0333 999 7920 Mon-Sat 9am-5:30pm (Standard call rate)
Kind regards
The Customer Care Team
Helen was very helpful and solved my…
Helen was very helpful and solved my problem with ease
2 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Sarah,
Thank you for taking the time to share your feedback. We’re delighted to hear that Helen was so helpful and able to resolve your issue quickly and smoothly. We’ll be sure to pass on your kind words to her. Thanks again for choosing us — we’re always here if you need any further support.
Kind regards
Hayley
Kind and compassionate service
I broke my phone at the weekend at the worst possible time, after taking it to a local repair shop (for a quick turnround) I was somewhat shocked on how much the repair would be so realised I would have to claim on my insurance and just accept the long repair time. However once I had paid the excess I mentioned that I had just lost my mom, and the timing was terrible. The person on the end of the phone was extremely sorry for my loss and managed to organise a local repair for me so I could claim the difference. I didn't catch his second name, but I am extremely grateful to Stuart and the company in general for their kindness and compassion. I would 100% recommend them to anyone. It made a really difficult time a little less problematic. Thank you.
31 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Simon,
Thank you so much for taking the time to share this kind feedback. We’re truly sorry for your loss, and we’re glad Stuart was able to support you with understanding and compassion at such a difficult time. It means a great deal to know our team could make the situation a little easier for you. Your recommendation is sincerely appreciated, and we’ll be sure to pass on your thanks to Stuart.
Kind regards
Hayley
The lady I spoke to on the phone was…
The lady I spoke to on the phone was very helpful in locating my phone when I thought it was lost on tracking. The has very good customers services. Will use again when needed 😊
1 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Katie,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our team member was able to help you locate your phone and support you when you needed it. Providing clear, helpful customer service is very important to us, so it’s great to know this came across. We appreciate your kind words and look forward to helping you again in the future.
Kind regards
Hayley@insurance2go
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