Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Called to change one of the phones on our Company policy and got through immediately. Very polite gentleman who covered everything for me. Left my policy on auto renew as excellent service.
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Spoke to Helen today to update phone policies. Excellent, friendly and efficient service and a breath of fresh air not to have to be on hold for ages. This was a rare positive customer service experie... Voir plus
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I had a truly wonderful experience with Insurance2go setting up monthly insurance for my grandchild's iPhone today. Lisa was absolutely fabulous, patient, and very helpful as she took me line-by-line... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Citymain Administrators is a trusted UK provider of specialist insurance administration and claims services. For more than two decades, we’ve supported customers with fast, fair and reliable help when things go wrong — from mobile phone protection to a wide range of lifestyle and device insurance programmes. We work on behalf of leading UK brands to make claims handling simple, transparent and stress‑free. Our focus is always on delivering: clear communication, quick resolutions, and support that puts customers first. Every review helps us learn and continually improve the service we provide. Thank you for choosing Citymain Administrators — we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, Western Road, PO6 3EN, Portsmouth, Royaume-Uni
- www.eclaimcity.co.uk
4,8
Excellent
472 avis
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A répondu à 75 % de ses avis négatifs
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Kind and compassionate service
I broke my phone at the weekend at the worst possible time, after taking it to a local repair shop (for a quick turnround) I was somewhat shocked on how much the repair would be so realised I would have to claim on my insurance and just accept the long repair time. However once I had paid the excess I mentioned that I had just lost my mom, and the timing was terrible. The person on the end of the phone was extremely sorry for my loss and managed to organise a local repair for me so I could claim the difference. I didn't catch his second name, but I am extremely grateful to Stuart and the company in general for their kindness and compassion. I would 100% recommend them to anyone. It made a really difficult time a little less problematic. Thank you.
31 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Simon,
Thank you so much for taking the time to share this kind feedback. We’re truly sorry for your loss, and we’re glad Stuart was able to support you with understanding and compassion at such a difficult time. It means a great deal to know our team could make the situation a little easier for you. Your recommendation is sincerely appreciated, and we’ll be sure to pass on your thanks to Stuart.
Kind regards
Hayley
The lady I spoke to on the phone was…
The lady I spoke to on the phone was very helpful in locating my phone when I thought it was lost on tracking. The has very good customers services. Will use again when needed 😊
1 avril 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Katie,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our team member was able to help you locate your phone and support you when you needed it. Providing clear, helpful customer service is very important to us, so it’s great to know this came across. We appreciate your kind words and look forward to helping you again in the future.
Kind regards
Hayley@insurance2go
Great customer service from the…
Great customer service from the gentleman I wish I got his name
30 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Courtney,
Thank you so much for your kind feedback! We’re delighted to hear you received great customer service. We’ll do our best to identify the gentleman who assisted you and make sure your praise is passed on to him. Thanks again for taking the time to share your experience!
Kind regards
Hayley
Customer service lady was brilliant…
Customer service lady was brilliant start to finish
24 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service colleague was brilliant from start to finish. Providing a smooth, helpful experience is really important to us, and it’s great to know we got it right for you.
If you need anything else, we’re always here to help!
Kind regards
Hayley@insurance2go
Very helpful and efficient
24 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Francis,
Thank you for your feedback!
We’re so pleased to hear that you found our service helpful and efficient. That’s exactly the experience we work hard to deliver.
Kind regards
Hayley@insurance2go
No problems
No problems at all with insurance2go. I recently changed my phone and my policy was changed so my new phone is now insured. All it took was a phone call and all done
23 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Anthony,
Thank you for sharing your experience — we're really pleased to hear that updating your policy was quick and straightforward. It's great to know our team were able to get your new phone covered with just a call. If you ever need anything else, we're here to help.
Kind regards
Hayley
Easy to get hold of by phone
Easy to get hold of by phone. Polite, clear, helpful and prompt.
20 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Meg,
Thank you for your feedback!
We’re really pleased to hear you found us easy to reach by phone and that our team was polite, clear, helpful, and prompt. Providing a smooth and supportive experience is always our priority, so it’s great to know this came across. If you need anything else, we’re always here to help!
Kind regards
Hayley
I needed to change my policy to cover…
I needed to change my policy to cover my new phone. Helen was very friendly helpful & efficient. Excellent company to deal with.
19 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Joanne,
We’re delighted to hear that Helen was able to help you update your policy for your new phone and that you found her friendly, helpful, and efficient. We pride ourselves on providing great service, so it’s wonderful to know this was reflected in your experience. We really appreciate your kind words and are always here if you need anything in the future!
Kind regards
Hayley
Insurance transfer to new phone
I called to advise that I had just changed my phone. The process was made so easy by the extremely helpful assistant who I spoke with. She was friendly, clear and all round a pleasure to speak with. The transfer of insurance was activated immediately without any problem. These are good people to deal with.
17 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for taking the time to share your experience. We're delighted to hear that our team member made updating your details so easy and provided such friendly, clear support. It’s great to know the insurance transfer was completed smoothly for you. We really appreciate your kind words and are pleased to have made the process straightforward.
Kind regards
Hayley
Amazing service
Member of staff was amazing. Incredibly helpful. Nothing too much trouble. First class customer service.
17 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Katrina,
Thank you for sharing such positive feedback. We're delighted to hear our team member was so helpful and delivered first‑class service. Providing this level of support is important to us, and it’s great to know it made a difference to your experience. If you need anything in the future, we're always here to help.
Kind regards
Hayley
Straightforward, speedy & professional!
Straightforward, speedy and professional interaction to update and confirm details of new upgraded phone and insurance cover. Good customer service experience. Recommended.
12 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Billy,
Thank you for taking the time to share your feedback. We're really pleased to hear that your upgrade and insurance update were handled quickly and professionally. It’s great to know you had a smooth customer service experience. We appreciate your recommendation and are always here if you need anything in future.
Kind regards
Hayley
Great customer service
Great customer service to quickly and easily help renew my policy over the phone after the online option failed to work
10 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your lovely feedback. We’re really pleased to hear our team were able to quickly help you renew your policy over the phone, especially after the online option didn’t work as expected. We appreciate you taking the time to share your experience and we're glad we could make things easy for you. If you need anything else, we’re always here to help.
Kind regards
Hayley
Helen (not helen) lol
Helen (not helen) lol. Was polite, funny and I have to say one of the best calls I have had in a long time. Customer service excellent
9 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Amy,
Thank you so much for your lovely feedback. We’re delighted to hear that Helen made such a positive impression and provided one of the best call experiences you’ve had in a long time. We’ll be sure to pass your comments on to her. If you need anything else, we’re always here to help.
Kind regards
Hayley
Great service
Great service, and competitive pricing. Swapping to new devices a very easy process.
7 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Thank you for your great feedback. We’re really pleased to hear you found our service competitive and the device‑swapping process straightforward. It’s great to know everything went smoothly for you. If you need any support in the future, we’re always happy to help.
Kind regards
Hayley
Emma the customer service person was…
Emma the customer service person was very helpful, polite and patient
Also very pleasant to talk to .
She was very thorough making sure everything was correct
Thanks Emma
6 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Ms Shelia Dowle,
Thank you for taking the time to share your kind feedback. We’re delighted to hear that Emma provided such helpful, patient and thorough support. We’ll make sure your lovely comments are passed on to her. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards
Hayley
Great service
Call was answered quickly. The lady I spoke to was warm, polite and helpful.
She showed empathy for my situation and knowledge of the product.
6 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hello Claire,
Call was answered quickly. The lady I spoke to was warm, polite and helpful.
She showed empathy for my situation and knowledge of the product
Kind regards
Hayley
Scam
Scam. After they will ask you for a lot of proof and documents in the end they will find a reason to refuse your claim
AVOID !!
4 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Dear Mr Gelu Ilie,
Thank you for talking the time to leave your review.
We are sorry your recent claim was declined. To explain further, the underwriter of your Insurance2Go policy is strict in their Terms and Conditions and that the device being claimed for must be fitted with a functioning Sim card. Each claim is assessed fairly against the terms and conditions of the policy which may result in additional information being requested to validate the claim. As you did confirm that the device was not fitted with a Sim card at the time of the incident as required by your policy terms, we are confident that your claim was assessed fairly in line with the Terms and Conditions of your policy.
We hope you can appreciate that the terms and conditions have to be adhered too and when assessing any claim, the assessors apply fairness along with checking any claim circumstances and evidence against those terms and conditions.
All our reviews, good and bad are verified and genuine and we pride ourselves on reading and responding to all, as well as escalating and sharing customer feedback with the appropriate teams to ensure we are constantly learning and improving our processes and the service provided.
Kind regards
Hayley
Minimum waiting times on phone line.
Minimum waiting times on phone line.
Friendly call takers.
Excellent service
4 mars 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Lisa,
Thank you for your wonderful feedback. We’re delighted to hear that our short waiting times and friendly team made your experience a positive one. It’s great to know our service met your expectations, and we appreciate you taking the time to share your thoughts. If you ever need anything in the future, we’re here to help.
Kind regards
Hayley
Great customer service Today I I spoke…
Great customer service, Today I spoke to a very friendly lady called Helen I think she was one of the customer advisers . She was very helpful great tone of voice very clear and understanding address me by my preferred name inquired about certain policies and was able to adjust a new policy and explain the details which was very thorough fantastic experience no complaints here ,service exactly what I wish to expect. Many thanks.
27 février 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hi Jose,
Thank you for sharing your lovely feedback. We're so pleased to hear that Helen provided such friendly, clear and supportive service, and that she explained your policy details thoroughly. It’s great to know you felt understood and addressed by your preferred name. We truly appreciate you taking the time to leave this review and we’re delighted the experience met your expectations.
Kind regards
Hayley@insurance2go
It was getting complex but Helen at Insurance2Go made it simple
The number of polices we had went from 2 to 4 and now to 5.
Helen was able to help me convert all 4 existing policies including replacing 1 with a new device to a new 5 device bundle.
Helen was amazing and very helpful.
Thanks so much for making the update so easy!!!
24 février 2026
Avis spontané
Réponse de Citymain Administrators Ltd
Hey Stephen,
Thank you for taking the time to share this wonderful feedback. We’re delighted to hear that Helen was able to make your policy updates straightforward and support you through moving to a 5‑device bundle. It’s great to know the process felt simple and well-handled. We truly appreciate your kind words and your continued trust in us. If you need anything else, we're always here to help.
Kind regards
Hayley@insurance2go
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