Extremely friendly and helpful staff. Engaged with my children also, making them feel seen and not ignored. I was able to witness staff members serve two other customers while I was also being ser... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Came into the Huddersfield store to ask about my scooter and was helped by the fantasfic staff members in store. Gaby, Ebony and Micah were friendly polite and were a good laugh. Would recommend this... Voir plus
L'entreprise a répondu
We brought our elderly mother into the Scunthorpe shop to look at some walking aids which she had been reluctant to get. Lovely shop and a really friendly young man assisted mum with what she needed.... Voir plus
L'entreprise a répondu
Ann white After being completely let down and confused by two other mobility dealers in Portsmouth, walking into Eden Mobility Portsmouth was the best decision I ever made.I spent a few hours in t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Coordonnées de contact
16 - 20 High Street East, DN15 6UH, Scunthorpe, Royaume-Uni
- 01724 747477
- www.eden-mobility.co.uk
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor after sales service with no replies to emails and no refunds
I'm writing this for my parents, who purchased a nodular ring cushion, which was extremely expensive at £50.00, my mum agreed to purchase it, trusting the Eden Mobilty name, but after less than two weeks use it was not fit for purpose! It was completely flat, we took it back to the shop in Wadsley Bridge Sheffield to be informed that it states on the receipt, no returns accepted. After returning home I emailed Eden Mobility, 3 times, with no reply, what's so ever! I emailed them as my parents hadn't just changed their minds the cushion, it is useless! It was over priced and cheaply made! I feel that my parents, who are in their 80s have been taken advantage of. Trusting Eden to provide useful wares, aids and advice, but they just washed their hands of this without an apology. I feel their customer service is pathetic!
9 mai 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review. I can confirm we have reached out and spoken with you today.
Warm regards,
Eden Mobility
My mum has been looking to buy a…
My mum has been looking to buy a mobility scooter. She found one she liked at Eden mobility in Chesterfield. She had problems with the finance app and went back today. Riley was very patient and very helpful. He couldn't do enough to help her. He is a very pleasant, kind and helpful young man.
16 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Sam was exceptional, very helpful and very patient with my friend,
The friendlyness and knowledge of staff
16 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Excellent customer service from Cross Gates store
Donna was very helpful with my Mum who needed something sturdier rather than her walking stick. She spent time making sure Mum could manage the rollator even walking to the car and ensuring it fitted in the back. Excellent customer service from Donna.
20 juin 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The friendly and helpful staff Diane…
The friendly and helpful staff Diane and sam
15 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Lucy made me feel welcome was friendly…
Lucy made me feel welcome was friendly and helpful and I will shop at Eden Mobility Oldham again
15 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
We've been into eden mobility today and…
We've been into eden mobility today and met mick Draley? He was very kind and patient with us and very helpful
15 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
They had what we was looking for.
They had what we was looking for.
Excellent service by Paul Wilson
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Leigh and Clare
Leigh and Clare are always very welcoming they are both very knowledgeable about all products in store and online. They are both caring and listen to match the perfect powerchair to fit my needs and they make me welcome everytime I nip in
15 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Thank god the wheelchair is sorted call…
Thank god the wheelchair is sorted call after call after call U don't answer ring back within a sec don't like it bombard me like that again ILL NEVER RING YOU BK, on a positive note Paul was lovely kind a patient first time I've ever had an electric wheelchair
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Popped in last weds with my mum
Popped in last weds with my mum. She’s reluctant to use an aid but Max really made her feel like it wasn’t such a big deal offering her lovely advice and giving her real life examples of customers younger and older than her. Highly recommend this store.
8 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Happy with service, Hartlepool shop.
I took my mother to the Hartlepool shop yesterday (13/07/2026) to buy a rollator to improve her quality of life. It was Dawn managing the shop and we were happy with the service and information that we received from Dawn to help us make the right choice in terms of which rollator was best for my mother, as well as being grateful for Dawn pointing out and demonstrating useful safety information.
13 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
My wife and I visited Eden Mobility
My wife and I visited Eden Mobility in chesterfield to enquire about a wheelchair for my wife. We were welcomed by a pleasant young man Riley, who gave us advice for the right wheel chair to meet her needs. She tried several types of wheelchair and after listening to the advice from Riley we went home with a chair for the right price and met her needs thanks to the patience and help from Riley.
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Lee was extremely helpful and friendly
Lee was extremely helpful and friendly. Very knowledgeable and could answer all questions. Made my dad feel very welcome and gave him space to decide what was best for him.
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Anna is always welcoming and is happy…
Anna is always welcoming and is happy to chat. Lots of places are really rushed and rude but she is friendly. I tell all my friends this is the best mobility shop in Southampton
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Poor contact system
We ordered some replacement parts for one of our wheelchairs which we had purchased from Eden and received nothing in the post. After two and a half weeks tried to contact Eden to find out what was happening. The phone back promised by the answer phone never happened, contacted by messenger suggested a faster response if I used the email system, as I never got a reply from a person just a computer generated message I can’t say if it was quicker. Another round of phone calls where I got to the end of the messages as it cut me off resulted in having to go back to the local store. Not very good service. The store staff are very helpful but they are not contactable by phone . This needs sorting not everyone can just go back to the local store as easily as I can.
14 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave a review. We are sorry to hear that you experienced some issues with our service.
I can confirm that we contacted you today to discuss your concerns and work towards a resolution. We appreciate your feedback, as it helps us improve our service and customer experience.
Warm regards,
Eden Mobility
Nick was great I needed a reclining…
Nick was great I needed a reclining chair for the same day and I was no more than 20 minutes in the store he disassembled it packed Into my car with the help of another staff member. Great job
13 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Came in today and sophia was amazing…
Came in today and sophia was amazing went above and beyond to help my husband I highly recomand
13 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Perfect sales assistant
Diane who served me on Saturday afternoon when she was due to close shop was v good with me & my husband she was patient & understanding to our needs she didn’t seem as if she was fobbing us off like some sales assistants do she explained everything we needed to know about the scooter we purchased
In all she was a v friendly sales assistant v knowledgable kind patient & helpful
11 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Pleasant very helpful and trustworthy.
Pleasant very helpful and trustworthy.
Was able to help and understand my friend who has hearing problems
Thank you for all your help
11 juillet 2026
Avis spontané
Réponse de Eden Mobility
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.