Booking process was really quick and easy. Received a message within 5 minutes of booking from Luke, the assessor. He introduced himself and arranged to attend 2 days later. He called me half an hour... Voir plus
L'entreprise a répondu
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The gentleman thar attended my property arrived at time agreed, was very polite, thorough and easy to talk with. The price was also excellent for the assessment and time taken and in line for propert... Voir plus
L'entreprise a répondu
People were fine but the fact that your company was acting under different names was extremely confusing and undermined the confidence in your system. You need a single clear graphic identity.
L'entreprise a répondu
It would have been 5 stars, as the evaluator arrived on time and did his job prudently, but the accounting office decided to double charge me, and not saying anything until I found out from my credit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de energyperformancecertificates.co.uk
Écrit par l'entreprise
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Coordonnées de contact
182a High Street, BR3 1EW, Beckenham, Royaume-Uni
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4,4
Excellent
28 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Did what the law says I must have done!
29 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for your review! We're pleased we could help you meet your requirements and make the process as straightforward as possible. We appreciate you choosing PropCert and taking the time to share your feedback.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Paid for an EPC certificate a week ago…
Paid for an EPC certificate a week ago and haven’t had any communication from them since.
7 octobre 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
We're so sorry to hear that you've been left waiting without any communication following your EPC booking. We completely understand how frustrating and disappointing this must be, and we sincerely apologise for the lack of updates and for falling short of the service you should expect from us.
We'd really appreciate the opportunity to look into this urgently and get things moving for you. Please could you email info@propcert.co.uk with your order ID, property address and a few details about your experience so one of our Customer Service team can investigate this as soon as possible?
Thank you for bringing this to our attention. We genuinely appreciate your patience and hope we can put things right for you.
Kind regards,
Hayley
Customer Service Manager
Opportunity to update results
Very quick but would have liked the chance to offer documents after the survey tester ask very little questions, the property is up for sale and all documents concerning cavity wall insulation and pipe insulation was not at hand
28 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave your feedback. We’re pleased to hear the service was very quick, although we’re sorry you felt you weren’t given enough opportunity to provide the relevant documentation during the assessment.
We completely understand that, particularly when a property is being sold, having documents relating to cavity wall insulation and pipe insulation available can be important. We appreciate your feedback and will certainly look at how we can make the process clearer for customers who may have supporting documents they would like to provide.
If there is anything further we can do to help, or if you would like us to look into your assessment, please email us at info@propcert.co.uk and we’ll be happy to assist.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you for your lovely 5-star review! We’re delighted to hear that you found the service quick, efficient and professional, and that your appointment was on time. We really appreciate you taking the time to share your experience and hope to assist you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Arrived on time and frendly.
26 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review! We’re really pleased to hear that everything went smoothly and that our engineer arrived on time and was friendly and professional. We know how important it is for appointments to run to schedule, so it’s great to hear we delivered the service you were expecting.
We really appreciate you taking the time to leave us such lovely feedback and for choosing PropCert. Your kind words mean a lot to the team.
If there is anything else we can do for you in the future, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Eletrician arrived before alloted time…
Eletrician arrived before alloted time kept me fully informed about arrival time.
Very efficient proceedure.
30 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that the electrician kept you fully informed, arrived ahead of schedule and provided such an efficient service. We really appreciate you taking the time to share your lovely feedback!
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be happy to help.
Thanks again for choosing us!
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! ⭐
We’re really pleased to hear that you found the service smooth, professional and friendly. It’s exactly the experience we aim to provide, so your feedback means a lot to the team.
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be happy to help!
Thanks again for choosing us.
Hayley
Customer Service Manager
It was as the person said on the phone…
It was as the person said on the phone nice and friendly thanks
1 octobre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! ⭐
We’re really pleased to hear that everything was just as explained over the phone and that you found the service nice and friendly. We really appreciate you taking the time to share your feedback!
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be happy to help.
Thanks again for choosing us!
Hayley
Customer Service Manager
EPC CHECK.
The engineer was on time he was very professional. I would used him again.
30 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review! ⭐
We’re really pleased to hear that the engineer was punctual and professional, and that you were happy with the service. We really appreciate your kind feedback and recommendation!
If there is anything else we can do for you, please email info@propcert.co.uk and we’ll be happy to help.
Thanks again for choosing us!
Hayley
Customer Service Manager
Great Service Great Price
Really pleased with the service we got for an EPC assessment. It was quick and easy to book and the EPC certificate issued quickly as well. The price is very reasonable. Would definitely recommend them to others.
28 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely 5-star review!
We’re absolutely delighted to hear how pleased you were with the service you received. It’s fantastic to know that you found the booking process quick and straightforward, your EPC was issued promptly, and that you felt the service offered great value for money.
Your kind words and recommendation genuinely mean a lot to the team. We work hard to make the whole process as simple, efficient and hassle-free as possible, so it’s wonderful to know we got it right for you.
If there is anything else we can do for you in the future, please don’t hesitate to email us at info@propcert.co.uk.
Thanks again for your brilliant feedback and for recommending PropCert!
Kind regards,
Hayley
Customer Service Manager
Very easy to arrange
23 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We’re really pleased to hear that you found the process so easy to arrange. We appreciate you taking the time to share your experience with us.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review!
We’re really pleased to hear that you were happy with the communication and found the EPC service efficient. We really appreciate you taking the time to share your feedback and for choosing PropCert.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great communication
Great communication, polite, informed and efficient, very pleased with the prompt appointment and subsequent EPC upgrade .
30 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We’re delighted to hear that you were happy with the communication and found our service polite, informative and efficient. It’s also great to hear that we could arrange your appointment promptly and assist with your EPC upgrade.
Thank you for choosing PropCert and for taking the time to share your experience!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Arranged quickly at competitive price
30 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review!
We’re really pleased to hear that we could arrange your EPC quickly and at a competitive price. We really appreciate you taking the time to share your feedback and for choosing PropCert!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
The service we received was brilliant
The service we received was brilliant. The estate agent quoted me much more for the same service, I put my details in on line and was contacted straight away by phone and offered a date the following week. The gentleman who came to do the check was professional but personable with an email arriving 2 days later with a link to the certificate. Easy!
30 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We’re delighted to hear that you found the whole process so easy, from booking online and receiving a prompt call, to having your appointment arranged quickly and receiving your certificate just two days later.
It’s also fantastic to hear that our assessor was both professional and personable. We pride ourselves on making the process as straightforward and hassle-free as possible, so it’s great to know we delivered that for you.
Thank you for choosing PropCert and for taking the time to share your experience!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Delivered as promised
Delivered as promised, fast and efficient service. Friendly team.
Recommended
24 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We’re really pleased to hear that we delivered as promised and that you found our service fast, efficient and our team friendly. It’s great to know you’d recommend us!
Thank you for choosing PropCert and for taking the time to share your experience.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service
Great service, kept informed of progress and fair price charged. Tyvm.
21 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you for your 5-star review! ⭐ We’re really pleased to hear you received great service and were kept informed throughout the process. It’s also great to know you found our pricing fair.
Thank you for choosing PropCert, and we really appreciate your feedback.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Great experience
Great experience, where really quick and turned around the EPC with 24 hours of the visit
27 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! We’re absolutely delighted to hear that you received great service from start to finish and that you found the whole experience professional and well delivered.
It really means a lot to us that you took the time to share your feedback, and we’re so pleased we could make the process a smooth and positive one for you. ⭐
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Great service from start to finish
Great service from start to finish . The whole experience was very professional and well delivered.
26 septembre 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you had such a great experience from start to finish and found our service professional and well delivered.
Your kind words genuinely mean a lot to the team, and we’re so pleased we could make the whole process a positive one for you. Thank you again for choosing us and for taking the time to share your lovely feedback! ⭐
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! We’re delighted to hear that you found our service quick, efficient and helpful.
We really appreciate you taking the time to share your feedback with us — it means a lot to the team! ⭐
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
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