European Removal Services Ltd Avis 

99
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

I recently moved from Ireland to Italy. It was at a time when there were new requirements for transport vehicles to have added tracking equipment onboard, which caused some complications with my sched... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very efficient, competitively priced and friendly service- looking forward to using European Removal Services again! They happily adapted to my needs in my move from UK to France.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thanks so much to Neil and Ian. The service was great - they picked up and delivered in the specific time frame requested , communication was straight foreword, straight to the point and I was informe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A huge shout out to Neil Wayne and Ian for an amazingly smooth and efficient removals service from South of France to Somerset. We opted for the sole van service which was very reasonable. Their... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Déménageur

Écrit par l'entreprise

European Removal Services Ltd is a specialist international removals company providing professional house removals and relocation services between the UK and Europe. With over 30 years of experience, we help families, individuals and businesses move safely and efficiently to destinations across France, Spain, Portugal, Italy, Germany, Belgium, the Netherlands, Ireland, Switzerland and many other European countries. We offer dedicated removals, cost-effective part-load services, professional export packing, secure storage, customs clearance assistance and expert guidance with post-Brexit import and export requirements. Whether you are moving permanently, returning to the UK, relocating for work or transporting household effects as part of a Transfer of Residence, our team will guide you through every stage of the move. We pride ourselves on providing reliable transport, clear communication and outstanding customer service from quotation through to delivery. Every move is carefully planned to ensure your belongings arrive safely, securely and on time. European Removal Services Ltd has built a reputation for honesty, professionalism and competitive pricing. We understand the unique challenges of international removals and are committed to making every move as straightforward and stress-free as possible. If you're looking for trusted UK to Europe removals or Europe to UK removals, we're here to help.


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4,6

Excellent

TrustScore 4.5 sur 5

99 avis

5 étoiles
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1 étoile

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4,6

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(99)

28 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

We hired ERS for our move from Glasgow…

We hired ERS for our move from Glasgow to Copenhagen. Despite having given precise dimensions of our belongings, we were charged 25% of the original quote while the boxes were ALREADY in transit. They were relatively responsive, however, kept the details of the pick up time very vague and did not give a precise time, let alone date until one day before the move, giving me no option but to book my plane ticket last second. In terms of drop off, the details were vague once again and the notice given was literally 2 minutes (I only received a call once the van was on my street). Both drivers were friendly and efficient, however, I would never use their service again.

19 août 2023
Avis spontané
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Réponse de European Removal Services Ltd

Hello Stefanie and thanks for your feedback.

I am sorry you feel that you never got the experience all of our client's deserve, but the above account doesn’t quite fit with our run of emails and what we agreed.

In regard to volume. The job was booked at 2.75CBM and you had nearly double the volume. My colleague dealing with your move kept the rate tight for you and charged just £200 per CBM, whilst we were charging £470 per CBM for the first 2.75CBM. We do need to charge if clients send more than planned, as we can only fit 15CBM in the vans, so need to charge enough to cover the space taken. £200 per CBM for a move from Glasgow to Denmark is really a very fair rate and at the time you were perfectly agreeable to this, therefore I am surprised by your comments. You asked Wayne if you added more items would there be extra costs and Wayne said yes and that you get charged for the space used. That was in reply to the original quotation.

In regard to timings - we were booked to load 12th to 14th and at a late stage you amended the dates to be loaded on the 17/18th instead, as there were road closures in your area. We then emailed you on the 16th to say we will collect on the 18th. On the morning of the collection date I emailed again to say loading would be 4 to 6pm. It was me personally that sent the email updates. We do state specifically in our quotations that if you book part load options you do need flexibility in the dates. Flexibility is key to keeping down cost, as we are not in Scotland every day and not in Denmark every day, so we need to group clients together for part loads to make savings for all.

I do like to give as much notice for loading as possible, but sometimes with part loads we have other clients that we need to deliver to prior to loading. Delays with previous clients can effect timings for the following collections, hence why we are careful not to promise times until we know. In terms of deliveries we need to customs clear, which can take from 10 mins to 10 hours in some cases, so we too need to be mindful of that before we promise drop dates and times.

If you do have a future move I would recommend having your own private dedicated van and that we you can pre book for a dedicated time for loading in advance, but even then deliveries are subject to traffic over a long long distances, ferry timings and customs clearance being quick. Dedicated services usually cost about 4 times more than part load groupage services, so it is often wise to put up with the flexibility on days and times to avoid much higher costs.

Either way, apologies if you feel we didn’t meet your expectations on this occasions, but I hope the above explains some of the challenges we face in trying to meet all days and times for clients when part load services are booked.

Thank you once again for your feedback and good luck in your new home.

Thanks Neil

Noté 5 sur 5 étoiles

It's hard choosing the correct company…

It's hard choosing the correct company for international removals. We were moving to Slovakia and chose ERS as they offered the best options for what we wanted. It all turned out well and everything went perfectly. Thanks!

10 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Move from London to Amsterdam

Move from London to Amsterdam. The whole process from start to finish was very smooth and efficient. High level of professionalism and very competitive prices. The communication was very efficient and the company responded swiftly to any questions we had. Special mention to the driver, who was extremely friendly and took extra care of our boxes and furniture. Can't recommned them enough, and I will definetely choose them again in the future.

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

5 stars

A very nice and friendly moving company. Also moderately priced.

22 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Easiest way I found to move from UK to EU, and at the best price!

I was very happy with the services provided by the European Removals team. I thought the price was very fair, the team helped me throughout the whole process, which can be quite tiresome when moving between countries. Everything arrived on time and intact. I would definitely recommend your services to anyone moving between the UK and the EU. Thanks for making it all so easy!

10 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent experience moving from NL

Excellent experience from start to finish. Neil and Wayne were great at communicating, priced the deal in a clear manner and offered us a great deal. Daz led the move and was helpful and friendly throughout. Got to our final destination in time and fully intact. Would recommend

4 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Absolutely pleased with their services

Absolutely pleased with their services. They were helping me move from London to Paris within one day. Once we loaded their truck we hopped on the Eurostar and arrived to the location at the exact same time when the driver did. The driver was contactable during the journey. Unquestionably 5 star.

6 avril 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

The movers did an excellent job picking the items up from Germany then delivering them in a record time to the UK while tolerating the difficult parking situation in both places. The movers initially arrived at the destination before me but then kindly agreed to come back later in the day at a more convenient time. All items were accounted for and arrived safely. I would gladly choose and recommend them in the future.

11 septembre 2022
Avis spontané
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Réponse de European Removal Services Ltd

Cheers Youness - really happy to have helped. Take care

Noté 5 sur 5 étoiles

Decent, honest, cost effective,reliable service!

I used this company to send some items from Portugal back home to the UK. They made everything easy from start to finish. The price was really good.

At the time of writing this review the items have not been unpacked yet as I have not had the chance to do so.But as most bags/boxes have clothes and very few fragile items I am not too concerned for now. The communication was clear every step along the way and and guys that delivered were very friendly.

If I ever need to use a removal company I will probably use them again.

29 novembre 2022
Avis spontané
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Réponse de European Removal Services Ltd

Thank you very much for your kind comments.

Noté 5 sur 5 étoiles

Highly recommend

European Removals Services moved us from Germany to Scotland. All went smoothly from the first contact to the arrival of our furniture. Everything arrived on time and in perfect condition. Martin, Wayne and Neil were a pleasure to deal with, everything was perfectly planned prior to removal date. Our driver Ian and the team were very friendly and helpful. We highly recommend European Removals Services to anyone looking for an international removal company at a very competitive price.

18 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Had a fantastic experience recently moving my stuff from the UK to Ireland. Wayne and the team were really responsive and helpful with all the paperwork. They made the whole experience stress free and straightforward, not to mention the price was one of the most competetive we found. Ian, the driver, was super helpful and friendly and our stuff all arrived in perfect condition. Thank you!

3 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Intermediaries who add + 100% mark up

These guys charge more than double what the actual removal company will quote them. Do not use, they are the kiwi of the removal services

17 septembre 2022
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Réponse de European Removal Services Ltd

Hello - I have emailed Trust Pilot in order to make contact with you to discuss this review, however you refused, so I don't even know who you are and where you get your facts from or if you are competitor. To be honest I am surprised Trust Pilot allow people to post complete lies about companies that have no basis. To state that we use suppliers and mark up by 100% is fantasy and I doubt very much if we would do much business if we were 100% more expensive than our counterparts.

Noté 5 sur 5 étoiles

Excellent Relocation Experience

I had the best experience with European Removal services, from the initial phone consultation through to final delivery. I was moving back from Switzerland to UK on my own and had never had to plan a removal before. The process was very flexible and good communication throughout which made it very easy. All furniture was relocated safely and taken good care of on route. I would 100% recommend.

28 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

Safe pair of hands for my move to Greece

I would recommend this company without hesitation if you are planning a house move to Europe. They moved all of my household goods from London to a small village in Greece without a single breakage. The packing service was superb - extremely thorough and with no corners cut. I received good professional advice throughout and it took a lot of the stress out of a big move. They have a strong customer focus and the experience really did exceed my expectations.

31 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I cannot recommend this company enough

I cannot recommend this company enough!
We were looking to move some gym equipment over from the UK to Cyprus, and when nobody else would or could help us, this company did.
They were quick and efficient with their replies, the price was reasonable, and everything went well (despite Brexit). Thank you!

7 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service ! They have moved us from UK to France (post Brexit) and they were fully informed and prepared in terms of paperwork / Customs - They also kept us informed during the whole customs' checking process - Our dedicated driver Ciaran was simply Fantastic !!! I would recommend them 100% !!

21 mai 2021
Avis spontané

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