FairFX Avis 14 953

I have had - and am having - a lot of help from Nondumiso Hadebe, who has been very patient.

Great support from Sinqobile Khanyile to resolve the misplaced card and get a replacement issued and activated immediately

Sinqobile was very helpful and quick to solve my issue. Thank you

Nondumiso was particularly helpful and reassuring in resolving my query.

Good communication, quick response from Siphelele Hadebe

Great service from Nondumiso.

My initial contact to CS took a long time to get through. However, when I raised a complaint, the response was both comprehensive and timely. They took me seriously and worked hard to address my query.

Been using this card for more years than I remember…wouldn’t go abroad without it. Customer service is brilliant too - their Representative, Sanele, just solved my problem in 30 seconds! Thanks Sanele!🥰

Prompt assistance from Sinqobile Khanyile regarding an account problem was greatly appreciated. Thank you.

Phone answered straight away, agent was friendly, supportive and very helpful. Issue resolved very quickly.

Good customer service - Quick responses by email, then quick service by phone when it can’t be sorted via email.

Sinqobile Khanyile was very helpful on the phone.

Fast response and relatively easy to contact the support team. Reply was good clean accurate solution to the problem.

Had an issue which was all my doing. Siphelele really helped me through it despite some technical issues. Once they were resolved Siphelele helped immensely was very patient and clear with the steps and resolved my issue much to my relief. Great service. Thanks again

I had a few questions about different currencies and charges when using my card abroad, Siphelele answered them all quickly and precisely

Siphelele Hadebe agent was extremely prompt in replying to my emails. She was very clear and polite in her explanations. Excellent all round.

I received a very prompt & efficient resolution of a currency issue, problem explained clearly by Anelisa Jwili in emails & subsequent follow up resolutions

The agent I was dealing with, Sinqobile Khanyile, could not have been more courteous and helpful. She took positive action to contact me by telephone, and at a time convenient to me. She then took the necessary actions to confirm my identity, and to progress my enquiry. Thank you!

The lady was very patient and sorted my issues to a successful conclusion.

I've been recently in Paris and Sanele helped me through a number of issues while we were there. I have been impressed with Fair FX quick responses to my queries.

Very helpful & pleasant service. Everything I needed resolved and kind manner as well.