The help desk team worked hard to resolve the issue in loading the app onto my new iphone17. Eventually resolved in series of setting adjustments…shout out to Katie Mckessy-Schofield who stuck to the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I used the online chat service to amend my email address. Andile responded quickly and politely, and made the process really easy. Not the first time I've had great help using the online chat, but t... Voir plus
The agent who guided me through the different steps of the operation was extremely helpful and patient. He took care to let me work through the sections on the app at my pace and was very reassuring.... Voir plus
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... Voir plus
À propos de l'entreprise
À propos de FairFX
Écrit par l'entreprise
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Coordonnées de contact
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, Royaume-Uni
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4,6
Excellent
15 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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My contact Zinhie Nyide helped me…
My contact Zinhie Nyide helped me through the process to change Euros back GDP she was understanding and very helpful. A credit to customer service a big thank you
20 février 2026
Avis spontané
Siphelele Hadebe was incredibly helpful and patient
Siphelele Hadebe was incredibly patient, helpful, and kind in resolving my query, and I felt very secure during the transaction. I have been with them for years, and they are always excellent.
19 février 2026
Avis spontané
Excellent Staff and customer service
I am an 85 year old lady who tries but battles sometimes with the internet. Anelisa assisted me with a calm and steady manner to change my password thus allowing me to send Birthday money to Australia. I cannot tell you how relieved I was when the payment went Through.
A good company with excellent customer care and service. Ten out of ten to Anelisa Jwili for her kindness and patience, it was much appreciated.e
11 février 2026
Avis spontané
Rang to change address
Rang to change address. Very simple, no long queue. Very happy with the service. Shout out to the lovely Sinqobile Khanyile who looked after me with minimal fuss.
16 février 2026
Avis spontané
Excellent response to enquiry.
Excellent response to enquiry.
Sithembiso Mkhulisi was thoroughly professional.
11 février 2026
Avis spontané
Using webchat
I needed to cancel a transaction, used the web chat and Sinqobile was able to deal with the request quickly and efficiently
15 février 2026
Avis spontané
Brilliant support
Anelisa Jwili, the agent, responded to my email within minutes. I found myself in Vietnam and unable to receive the two factor verification text message.
I emailed and very quickly the code was sent via WhatsApp, enabling me to log in. Such brilliant support!
11 février 2026
Avis spontané
Help was available when I needed it.
I was struggling with putting currency on my card, through my impatience and failure to scroll down and find submit button!!
Sanele talked me through , sent me a crib sheet and followed up with an email to check that I had completed the action.
The live chat reassured me that help was available. The process was actually very simple!
10 février 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de FairFX
We're happy to hear that you had a great support experience when speaking with our team over the phone! Thank you for your positive feedback!
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
The help I received from the young lady…
The help I received from the young lady was first class. I simply wanted to change my email address and choice of debit card and the young lady exercised so much patience to deal with my inability to complete the new arrangements.
Great to have such a good personal and courteous service thank you.
9 février 2026
Avis spontané
Réponse de FairFX
Thank you for your positive feedback!
We're happy to hear that our team were able to provide support with your query. We appreciate you highlighting the patience and courtesy shown while updating your information.
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Philani was really helpful in answering…
Philani was really helpful in answering my questions. My experience so easy, and replied fast so the whole process was super efficient.
8 février 2026
Avis spontané
Réponse de FairFX
We're happy to hear that our assistance was helpful and that this made the process efficient for you. We appreciate you taking the time to share your positive experience. Thanks for your feedback!
If you do need any assistance in the future, please contact us at help@fairfx.com from your registered email address, speak with our team via Live chat once you are successfully logged in for any account specific queries or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
I am nervous customer I was seeking…
I am nervous customer I was seeking reassurance to continue using my card.
I was pleased with the results and will continue to use card now things are settled
6 février 2026
Avis spontané
Réponse de FairFX
We appreciate you sharing your experience. We're happy to hear that we could reassure you and that you'll continue using your card moving forward. Thanks for your feedback!
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Helped with my problem and not rushing…
Helped with my problem and not rushing me to do anything, very patience with me, really appreciated. Also helped me clear up queries regarding my account with cards.
6 février 2026
Avis spontané
Réponse de FairFX
We're happy to hear that we were able to help resolve your issue and address your questions with patience. We appreciate your feedback.
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
It took some time and several attempts…
It took some time and several attempts but eventually I was able to speak to delightful Analisa. She was able, patiently, to take me through several steps, including your very necessarily lengthy questionnaire and eventually reach a conclusion.
This, although not what I had hoped for, is entirely understandable, and appreciated.
I hope to be able to speak with that young lady again, sometime!
HM
3 février 2026
Avis spontané
Réponse de FairFX
We appreciate your feedback and we are happy to hear that you had a positive experience. We are also happy to hear that our agent was able to patiently assist you through the process. We appreciate your understanding and we are always here to provide additional support.
If you do need any assistance in the future, please speak with our team via Live chat once you are successfully logged in for any account specific queries. contact us at help@fairfx.com from your registered email address, or speak with our team over the phone using the number on the back of your card ending 9300. Please check our website for our opening hours. - FairFX.
Very Helpful
Ethan was helpful understood my query and dealt with it promptly
3 février 2026
Avis spontané
Réponse de FairFX
We're happy to hear that Ethan was able to understand your needs and resolve your issue quickly. Thank you for sharing your positive experience!
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Anelisa Jwili was extremely helpful in…
Anelisa Jwili was extremely helpful in sorting out what looked like a double payment .
A big help
2 février 2026
Avis spontané
Réponse de FairFX
We're happy to hear that our assistance was helpful in resolving your payment issue. We appreciate your positive feedback and are glad we could provide a positive experience.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Brilliant agent
Brilliant agent! Couldn’t have been more helpful. Also answered call very quickly with real person!!!
2 février 2026
Avis spontané
Réponse de FairFX
We're happy to hear that our agent was so helpful and responsive! We appreciate you taking the time to share your positive experience with us.
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
Last 3 weeks I cannot log into my…
Last 3 weeks I cannot log into my account funny this happened as I changed my name and informed them but they tell me it's nothing to do with that but it is checks yet they have not contacted me once and in about 3 weeks my account is useless. Today I've had enough of this stupidity and I've asked them to close my account as it is absolutely useless to me.
2 février 2026
Avis spontané
Réponse de FairFX
We regret you've had trouble logging in since your name change and we understand the frustration when your account access is affected.
We'll investigate why you weren't contacted and ensure your account closure request is looked into. We appreciate your feedback. - FairFX.
I was answered promptly and the issue…
I was answered promptly and the issue was dealt with straight away. Great service from Mandy :-)
31 janvier 2026
Avis spontané
Réponse de FairFX
We're happy to hear that your issue was resolved quickly! We appreciate your positive feedback and are glad you had a great service experience with our team!
If you do need any assistance in the future, please speak with our team over the phone using the number on the back of your card ending 9300, contact us at help@fairfx.com from your registered email address, or speak with our team via Live chat once you are successfully logged in for any account specific queries. Please check our website for our opening hours. - FairFX.
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