The help desk team worked hard to resolve the issue in loading the app onto my new iphone17. Eventually resolved in series of setting adjustments…shout out to Katie Mckessy-Schofield who stuck to the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I used the online chat service to amend my email address. Andile responded quickly and politely, and made the process really easy. Not the first time I've had great help using the online chat, but t... Voir plus
The agent who guided me through the different steps of the operation was extremely helpful and patient. He took care to let me work through the sections on the app at my pace and was very reassuring.... Voir plus
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... Voir plus
À propos de l'entreprise
À propos de FairFX
Écrit par l'entreprise
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Coordonnées de contact
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, Royaume-Uni
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4,6
Excellent
15 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Nightmare to deal with
Transferred money for my holiday a week before. Staff couldn't be more nonchalant. Kept saying the would email or call me back, never did. Lost thousands of pounds - said it was sent back to my Barclays because i requested a refund - i did not and it was not returned to Barclays. Staff never respond when they say they will. Now had to cancel my flight. Nightmare company, would not recommend.
15 décembre 2025
Avis spontané
Thank you, Sinqobile!
Thank you, Sinqobile, for your informative , professional yet friendly quick reply and support.
Much appreciated, thank you, Gabriela
13 décembre 2025
Avis spontané
Prompt and helpful responses
Responded to my email in timely fashion and followed up with a phone call to me which resolved the issue. Very helpful.
11 décembre 2025
Avis spontané
Ido assisted me in sorting out a card…
Ido assisted me in sorting out a card for my wife. It was quick, efficient and seemless.
10 décembre 2025
Avis spontané
Very efficient and able to understand…
Very efficient and able to understand my questions. Clarified when I was unsure of something.
10 décembre 2025
Avis spontané
Great Service
I received a very prompt and polite response to my email. My problem was dealt with efficiently by Nondumiso Hadebe. I cannot fault their customer service.
9 décembre 2025
Avis spontané
Prompt response on a weekend
The query I raised by e-mail on a Saturday evening was dealt with very promptly and satisfactorily (in less than 3 hours) by Olwethu Gumede. Good service.
6 décembre 2025
Avis spontané
I had a query
I had a query, got a really quick response from Sinqobile Khanyile which answered my query concisely and very helpfully
6 décembre 2025
Avis spontané
Easy contact and problem resolved…
Easy contact and problem resolved quickly, great service
28 novembre 2025
Avis spontané
Excellent Service.
I rang this morning concerned that my transfer had not gone into my euro account, the lady I spoke to Sinqobile Khanyile was so professional, friendly and very extremely nice and listen to my concerns and had everything sorted out in no time.
Thank you so much Sinqobile.
However, I did call a little later to see if the transfer had been completed, and can only say that Marcus could do with some customer service training from Singobile, he was rude and very dismissive of my concerns.
24 novembre 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent Service
I had a query on my account. Sinqobile replied promptly to my email, was clear, thorough and went beyond what I asked to ensure I was reassured. I was very impressed, no mean achievement when customer service elsewhere is often so shoddy.
21 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that our team was able to provide you with assistance with your query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
I've used this company for my travel…
I've used this company for my travel money for over 7 years. The currency exchange rates are always favourable and you can add many currencies to the account for spending via the visa card when visiting different countries. If you ever need to get in touch for help or large transactions, the support is excellent (thanks Pranesh).
20 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that Pranesh was able to provide support for your query and thank you for being part of the FairFX family for 7 years!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
duplicated a transaction…
I accidentally duplicated a transaction and emailed to ask for assistance. Agent Sinqobile Khanyile gave a prompt response and clarified my request to cancel the duplicate transaction once I had confirmed that was my requirement she promptly confirmed that the transaction had been cancelled. A great relief to me.
17 novembre 2025
Avis spontané
Réponse de FairFX
Thank you for taking the time to leave your review, we will ensure that the agent you spoke with is notified about this!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Service was great,I was in Australia…
Service was great,I was in Australia with a problem and sinqobile the agent was back to me with the problem sorted very quickly.
17 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that our agent was able to provide assistance to you whilst you were abroad!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Réponse de FairFX
We are pleased to hear that Katie was helpful when providing support for you query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Top up query
Had a query and it was resolved promptly by the lovely and professional Katie Mckessy-Schofield. Thank you ☺️
14 novembre 2025
Avis spontané
Réponse de FairFX
Thank you for taking the time to leave your review regarding the assistance provided by Katie!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Help needed logging in following email change.
I have been having issues following my change of name and email address. I could not log into my account. I spoke to Sinqobile Khanyile Who tried to help
Me on the phone but I still could not log in. I was promised a follow up email which did happen. Then confirmation that I should try to log in again. This time successfully. Thank you Sinqobile Khanyile
14 novembre 2025
Avis spontané
Réponse de FairFX
I am sorry to hear that you have had some issues logging into your account. However, we are pleased to hear that our associate was able to assist you accessing the account!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Katie was great, thank you
Katie from their customer service team swiftly dealt with my request - thank you!
14 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that Katie was able to assist you with your query and thank you for taking the time to leave your review!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Questions I needed to ask were…
Questions I needed to ask were answered. Easy to get through.
10 novembre 2025
Avis spontané
Réponse de FairFX
We are happy to hear that our team were able to assist you with your queries!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Amazing customer service
I had a very worrying issue with my funds which I didn't realise was partly my fault. When I contacted the team I was dealt with in a very polite and courtious manner, especially by Katie who reasurred me my funds were safe and she really helped put my mind at rest. I do suffer with anxiety and problems like this make me panic terribly but she and the team helped me through it in a very nice professional way.
10 novembre 2025
Avis spontané
Réponse de FairFX
Thank you for taking the time to leave your review. We are pleased to hear that Katie was able to assist you with your query. We will always do all that we can, to ensure that our customers feel supported.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
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