The help desk team worked hard to resolve the issue in loading the app onto my new iphone17. Eventually resolved in series of setting adjustments…shout out to Katie Mckessy-Schofield who stuck to the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I used the online chat service to amend my email address. Andile responded quickly and politely, and made the process really easy. Not the first time I've had great help using the online chat, but t... Voir plus
The agent who guided me through the different steps of the operation was extremely helpful and patient. He took care to let me work through the sections on the app at my pace and was very reassuring.... Voir plus
I had a problem making a specific payment for two days and sent an email to customer support asking why. I received a reply certainly within two hours telling me what went wrong and how to rectify the... Voir plus
À propos de l'entreprise
À propos de FairFX
Écrit par l'entreprise
Get a quote for an international payment
With FairFX Currency Cards you can travel globally and spend like a local. Manage your spending on the go through our mobile app, and use your card wherever they accept Mastercard.
Whether you’re buying property abroad or just sending money to family, our currency experts will help you make them at the right time, securing great rates with the least amount of hassle.
FairFX Customer Service
We are here to help
If you have any questions about FairFX products or services please do not hesitate to contact us at enquiries@fairfx.com.
If you are abroad please email abroad@fairfx.com.
Coordonnées de contact
Vintners' Place, 68 Upper Thames St, EC4V 3BJ, London, Royaume-Uni
- 020 7778 9300
- help@fairfx.com
- www.fairfx.com
4,6
Excellent
15 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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the adviser took her time and resolved…
the adviser took her time and resolved my issue.
live chat was a waste of time.
adviser on email was great
8 novembre 2025
Avis spontané
Réponse de FairFX
We are sorry to hear that you had some issues speaking with our team via Live Chat. We will ensure that this is looked into. However, we are happy to hear that our team were able to assist you with your query via email.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Minenhle helped me order a new card and…
Minenhle helped me order a new card and was very efficient and polite.
8 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that Minenhle was able to assist you with your card order!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Fundisiwe solved my problem
Fundisiwe gave me very quick and clear instructions to help resolve my problem...Thank you
6 novembre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear that our agent was helpful and that they were able to resolve your issue!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Réponse de FairFX
We are happy to hear that our team was able to help resolve your issue!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Yashil gave me an answer I understood
Yashil gave me an answer I understood
17
17 octobre 2025
Avis spontané
Réponse de FairFX
We are happy to hear that our associate was able to assist you with your query!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Great assistance
Had issue with funds and confusion. Sithambiso helped me through the process and managed to address my concerns, resolved everything.
3 novembre 2025
Avis spontané
Réponse de FairFX
We are sorry to hear that you had some issues with your account, but we are happy to hear that our agent was able to assist in resolving this matter for you!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Support from Zamahlubi Radebe.
Support from Zamahlubi Radebe has been prompt, very reassuring and helpful.
30 octobre 2025
Avis spontané
Réponse de FairFX
Thank you for taking the time to leave your feedback! We are happy to hear that our associate was able to assist you!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Réponse de FairFX
Thank you for your feedback! We're happy to hear that our live chat service was easy to use when you needed assistance!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Amazon Ads - currency exchange issues
I actioned a currency exchange while Amazon Ads were validating my card against different currencies and got stuck with insufficient funds for the manual exchange. Ethan was really helpful and referred it to the team for them to look into and get it cancelled. Thanks so much for your help Ethan!
29 octobre 2025
Avis spontané
Réponse de FairFX
We're happy to hear that the team was able to help resolve your issue. We appreciate your positive feedback and for sharing you experience.
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Short wait time
Short wait time. Polite, helpful and friendly customer service representative. Problem resolved
29 octobre 2025
Avis spontané
Réponse de FairFX
We're happy to hear that our customer service team was helpful and that they resolved your query! We appreciate your feedback!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Fast and concise reply to my questions.
26 octobre 2025
Avis spontané
The chat help with Ethan was quick and…
The chat help with Ethan was quick and easy and resolved my issue
26 octobre 2025
Avis spontané
What more could one ask?
Polite, helpful and very quick.
Unusual these days!
23 octobre 2025
Avis spontané
Brilliant
Brilliant, I had a query on my account and Sinqobile was excellent in answering my questions and putting my mind at rest! I would also say I have had an FX card for a few years and it is great for holidays especially when visiting different countries.
23 octobre 2025
Avis spontané
Query answered clearly, by Zama.
Your representative, Zama, answered my query clearly, in a way I understood.
22 octobre 2025
Avis spontané
Réponse de FairFX
We're happy to hear that Zama was able to clearly answer your queries. We appreciate you taking the time to leave us your review!
If you need any assistance in the future, you can email us at help@fairfx.com from your registered email address, contact us via Live Chat and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
The reply to my email was very quick and positive…
This reply to my email was very quick and the person was kind and helpful and quickly helped me to solve my transfer problem.
22 octobre 2025
Avis spontané
Réponse de FairFX
Thank you for leaving your review! We are happy to hear that our team were able to resolve your query quickly!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Details update
Imraan was very quick and efficient in helping me change my email address.
22 octobre 2025
Avis spontané
Réponse de FairFX
We are happy to hear that Imraan was able to assist you with your detail change!
If you need any assistance in the future, you can call us using the number on the back of your card ending 9300, contact us via Live Chat or email us at help@fairfx.com from your registered email address. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Prompt reply and response
Prompt reply and response
Especially from Katie in Customer Services
21 octobre 2025
Avis spontané
Réponse de FairFX
We appreciate your positive feedback regarding the service Katie provided and thank you for taking the time to share your experience.
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Accidental transaction cancelled very…
Accidental transaction cancelled very quickly and easily.
19 octobre 2025
Avis spontané
Réponse de FairFX
We're happy to hear that this was actioned quickly for you. Thank you for sharing your positive experience with us.
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
Responsive and helpful!
16 octobre 2025
Avis spontané
Réponse de FairFX
We are pleased to hear our team were able to assist you and we appreciate you taking the time to leave your review!
If you need any assistance in the future, you can contact us via Live Chat, email us at help@fairfx.com from your registered email address and also call us using the number on the back of your card ending 9300. To see our opening hours, please check our "Contact us" section on our website. - From FairFX.
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