First Alternative Avis 

Great customer service after an initial mistake I had made when taking out a new policy..rectified very quickly and efficiently..and very competively priced..very happy so far.

When obtaining an insurance quotation it would be useful to see a draft version of the 'Certificate of Insurance' so that a prospective customer can quickly see what is, and what is not covered. Such as, is the driver covered to drive other cars lent to them etc. The key cover document should also be more readily available. Having to wade thorough the policy document, some of which are 50 pages plus, is not reasonable. I appreciate that the insured should take care when insuring a vehicle but things could be made much easier to understand what they are actually getting before they commit to making payment.

Very good experience and very easy to apply

Good price, easy to get accsess.

Very very good

Easy to follow steps and a choice to choose the best cover which suits your needs. Lower prices and great service.

So easy to get everything done at one time.

The clear information and easy way to complete the application

Very easy to use site and great price quoted.

Amazing insurance

Competitive price, good cover, easy to navigate.

Simple& straight forward to insure your vehicles.

Good and excellent

Great easy and price was better than all others

"The government should reconsider giving licences to insurance companies that provide this level of service. This is the second time I've called customer service and I've wasted a lot of time in an endless process just to reach someone. I was told a document would be emailed immediately, but I never received it." Then you can add "When I called back, I went through the same long process again, and the call ended because the person said they couldn't hear me." And finally, "In my experience, there's no proper customer service or respect for customers. It's extremely frustrating and unacceptable."

I choose First Alternative because they had the most competitive price and the best policy for my car. There were lots of things included in the price that would normally be an additional charge with their competitors. Also the process from start to finish was incredible simple.