Tim from the Cardiff store was incredibly helpful, kind, and knowledgeable. He made the whole experience easy and enjoyable, and helped us find a dining table and chairs that we absolutely love. We’re... Voir plus
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From the moment we entered the Barnstaple store there no pressure from sales staff. Just a warm friendly greeting & info regarding the extra discount on items. When we made our choice Alex was very... Voir plus
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We were delighted with the service we received from the team at the Barnstaple store, especially Dave. We phoned and made enquiries about sofas, and he took the time to talk us through the options... Voir plus
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I went to the store to view a 2 seater sofa and the salesman Ryan was very helpful and showed me an alternative which was less deep and also cheaper which I ordered and was able to be discounted I a... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin de meubles de salon
- Magasin de canapés
Écrit par l'entreprise
FW Homestores is an independent furniture retailer specialising in sofas, dining and bedroom furnishings across the South West and Wales.
Coordonnées de contact
Riverside Road, EX311QN, Barnstaple, Royaume-Uni
- 01271 323666
- accounts@fwhomestores.co.uk
- www.fwhomestores.co.uk
4,8
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Great customer service from Ryan
Great customer service from Ryan, 1st visit to the store and we were surprised to see the quality of choice, very impressed.
We ordered two recliner sofas!! and a good price was bargained. Delivery is quicker than a lot of competitor sofa companies which is good.
9 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Ryan made your first visit such a positive experience and that you were impressed by the quality and choice available.
It's great to know you found two recliner sofas at a price you were happy with, along with a quicker delivery timeframe.
We truly appreciate your support and hope you love your new sofas when they arrive. Team FW Homestores
We purchased the Olympia table and…
We purchased the Olympia table and chairs at considerable expense. When we first received it, we were extremely happy with it and genuinely believed we had bought a good-quality piece of furniture.
Unfortunately, just over a year later, one side of the extending leaf dropped. On investigating the problem myself, I found that the runners had failed. The runners appear to be made from very cheap and flimsy plastic and, in my opinion, are simply not substantial enough to support the weight of the extending leaf over time.
What makes this particularly disappointing is that we have never actually closed the extending leaves. They have remained extended, so this isn’t a case of the mechanism being repeatedly opened and closed and worn out through excessive use. The component has simply failed while doing the job it was designed to do.
I contacted the company to explain the problem and asked if they could at least supply replacement runners so that I could carry out the repair myself. I wasn’t asking for a new table or expecting them to carry out an expensive repair.
Their response was simply that the table was “out of warranty”.
It was literally only just outside the warranty period.
I find this extremely disappointing for an expensive piece of furniture. A warranty expiring doesn’t automatically mean that a retailer can simply dismiss a genuine quality issue, particularly where a component appears to have failed prematurely through normal use. I would have expected the company to at least investigate the issue and offer a reasonable solution.
Instead, they offered no assistance whatsoever, leaving me with a damaged and unsightly table and having to find and pay for a solution myself.
For a product at this price point, I expected considerably better build quality and, more importantly, considerably better customer service.
Sadly, our initial positive impression of the Olympia table has completely changed. A good-looking table is one thing, but the quality of the components underneath and how a company treats its customers when something goes wrong are what really matter.
Very disappointing product and very disappointing after-sales service. I would think twice before purchasing from this company again.
10 juillet 2026
Avis spontané
Réponse de FW Homestores
Dear Andrew,
We’re very sorry to hear that you have experienced an issue with your Olympia table and that you feel let down by the after-sales support you received.
We completely understand your disappointment, especially as you were initially so pleased with the table and the issue has occurred just outside of the warranty period. While the order is outside its warranty, we appreciate the point you have raised about the extending mechanism and the fact that the table has remained extended rather than being repeatedly opened and closed.
We’re sorry if our initial response felt dismissive. That is not the level of care we want our customers to feel they have received, particularly when raising a genuine concern about a product they have purchased from us.
We will review this with our customer service team to understand what has happened and whether there is anything further we can do to help.
Kind regards,
FW Homestores
Barnstaple store…
Spoke to Martin in the Barnstaple store about the different styles of tables and chairs and with the information given we were able to make the right choice, very good service.
9 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for sharing your experience.
We're pleased to hear Martin took the time to talk you through the different table and chair styles available.
It's great to know his advice gave you the confidence to make the right choice for your home.
We truly appreciate your kind words and are glad you received such helpful service. Team FW Homestores
Tim and Ryan in the Cardiff branch were…
Tim and Ryan in the Cardiff branch were both very helpful, friendly and attentive. They really helped us figure out what we wanted, explained the pricing options, delivery and care plan very clearly. Did there best to get us the best price possible! Thanks for all your help
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Tim and Ryan were both attentive, friendly and helpful throughout your visit to our Cardiff branch.
It's great to know they clearly explained the pricing, delivery and care options while working hard to find you the best possible deal.
We truly appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Salesman was polite and helpful
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're pleased to hear our salesperson provided such polite and helpful service.
It's great to know you had a positive and comfortable experience during your visit.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Tracey very helpful
Tracey very helpful. Especially with her tape measure.
Very quick doing order with help of Kenny.
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Tracey was so helpful and that her tape-measuring assistance made your visit easier.
It's great to know she and Kenny made the ordering process quick and straightforward.
We truly appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Martin was fantastic with us.
Martin was fantastic with us in Barnstaple.
A great service and great products!
Thank you so much!
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your fantastic feedback.
We're delighted to hear Martin provided such great service during your visit to our Barnstaple store.
It's wonderful to know you were impressed with both the products and your overall experience.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
A sales that is easy to get along with.
We found Alex, to be funny and honest and easy to deal with and no problems. Barnstaple.
8 juillet 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Alex made your experience enjoyable with his friendly, honest and easy-going approach.
It's great to know everything went smoothly and you found him so easy to deal with.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Welcoming
Welcoming, helpful staff Alex in Barnstaple.
Amazing furniture, plenty of choice and beautiful pieces well displayed.
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Alex made you feel so welcome and was helpful throughout your visit to our Barnstaple store.
It's wonderful to know you enjoyed the wide choice of furniture and the way everything was beautifully displayed.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Great service
Very happy with the customer service provided by Tim. Looking forward to receiving our new sofa and chair.
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Tim provided such great customer service and made your experience a positive one.
It's wonderful to know you're looking forward to receiving your new sofa and chair.
We truly appreciate your kind words and hope you love your new furniture. Team FW Homestores
Ryan was very courteous and…
Ryan was very courteous and knowledgeable.
He took us through various options and colour combinations and went through all the paperwork thoroughly. After placing the order we came away very pleased with our purchase.
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Ryan was so courteous and knowledgeable, guiding you through the different options and colour combinations.
It's great to know he took the time to explain all the paperwork thoroughly and made you feel confident in your purchase.
We truly appreciate your kind words and hope you enjoy your new furniture when it arrives. Team FW Homestores
Great experience at FW Homestores
Great experience at FW Homestores. The shop is lovely with a wide variety of furniture for sale. Kenny was so helpful, polite and assisted us through the process of buying the exact furniture we were looking for.
7 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you enjoyed the store and the wide variety of furniture on offer.
It's wonderful to know Kenny was so helpful and polite, making the buying process easy while helping you find exactly what you wanted.
We truly appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Good selection
Dan was a great help in helping us get what we want couch wise and really took the time to make sure we were happy with our choice and fully understood the whole process and after care.
8 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Dan took the time to help you find the right sofa and made sure you were completely happy with your choice.
It's great to know he explained the whole process and aftercare clearly, giving you confidence in your purchase.
We truly appreciate your kind words and hope you enjoy your new sofa. Team FW Homestores
Friendly service in the Newport store
Lovely customer service in the Newport branch yesterday when I purchased my son’s bed. Great communication, very friendly and quick service to get it all booked in for delivery :) Tracey was the name of the lady who was helping us. Recommend this store :)
6 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Tracey provided such friendly and efficient service during your visit to our Newport branch.
It's great to know the communication was clear and your son's bed was quickly arranged for delivery.
We truly appreciate your recommendation and hope he enjoys his new bed. Team FW Homestores
Marvelous with customer service and a…
Marvelous with customer service and a great baby sitter 😂
7 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear you enjoyed such excellent customer service and appreciated the extra care shown during your visit.
It's wonderful to know you had such a positive and memorable experience with our team.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
Local and helpful
Local and helpful. Tried best to get us earliest possible delivery. Then agreed to supply from floor stock so we could take dining chairs immediately.
Served by Alex, Barnstaple.
6 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Alex went the extra mile to arrange the earliest possible delivery for you.
It's great to know he found a practical solution by offering the floor stock, allowing you to take your dining chairs home straight away.
We truly appreciate your kind words and hope you enjoy your new furniture. Team FW Homestores
Ryan was excellent
Ryan was excellent. He knew the product and arranged everything well
6 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your lovely feedback.
We're delighted to hear Ryan provided excellent service and was so knowledgeable about the products.
It's great to know he handled everything smoothly and made the whole process easy for you.
We truly appreciate your kind words and hope to welcome you back again soon. Team FW Homestores
The staff are very nice and helpful
Nice staff especially Ryan. He was super nice and helpful, helped us a lot and explained everything clearly
5 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Ryan provided such friendly and helpful service during your visit.
It's fantastic to know he took the time to explain everything clearly and made your experience so enjoyable.
We truly appreciate your kind words and look forward to welcoming you back again soon. Team FW Homestores
Brilliant Service and quality goods
Popped into the Barnstaple store looking for two new sofa Chairs, we where expertly shown around by Martin who was very knowledgeable and helped us make a great choice, can't wait for them to come, highly recommended.
4 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Martin's knowledge and expert guidance helped you find the perfect sofa chairs during your visit to our Barnstaple store.
It's fantastic to know you enjoyed the experience and are excited for your new furniture to arrive.
We truly appreciate your recommendation and look forward to welcoming you back again soon. Team FW Homestores
Martin from the Barnstaple store was…
Martin from the Barnstaple store was very helpfull. Advised me which was the best mattress. Was very friendly and made me feel welcome to the store
4 août 2026
Avis spontané
Réponse de FW Homestores
Thank you for your wonderful feedback.
We're delighted to hear Martin provided such friendly and helpful service during your visit to our Barnstaple store.
It's fantastic to know his advice helped you choose the right mattress and that he made you feel so welcome.
We truly appreciate your kind words and look forward to welcoming you back again soon. Team FW Homestores
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