The people at the office were very kind and courteous when I called to ask about my delivery and called me back to tell me when they were coming. The man driving and delivering the bark chips was ve... Voir plus
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Lisez les avis des autres
Quick free delivery. Only tiny quibble is the two bags (bought a week apart) had visually different bark. Probably to be expected but maybe the stock could be mixed to reduce this? Our shrubbery is a... Voir plus
Bulk bag of spent mushroom compost to use as soil improver. Fair price with fast, scheduled delivery (on a pallet). Easy to use/dig in. We’ll see how effective it is but… so far so good!
Very pleased delivered on time by a very pleasant young man, Thankyou Wouldn’t hesitate to use you in future
À propos de l'entreprise
Écrit par l'entreprise
Founded from a love of landscaping, gardening and a dedication to sourcing and supplying the very best, high-quality products at great prices, Gardoo delivers you a wealth of experience and knowledge, with a comprehensive choice of products for every landscaping and gardening application.
Coordonnées de contact
Coppards Lane, TN31 6QN, Northiam, Royaume-Uni
- customer.service@gardoo.co.uk
- www.gardoo.co.uk
4,4
Excellent
474 avis
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A répondu à 100 % de ses avis négatifs
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Excellent customer service
Excellent customer service and I am delighted with the bulk bark purchase. My garden looks and smells wonderful. Would really recommend this company.
20 août 2026
Avis spontané
Réponse de Gardoo
Hi Marianne,
Thank you so much for your review.
We really appreciate your feedback on our excellent customer service along with the quality of our product !
Kind Regards,
Gardoo Team
Réponse de Gardoo
HI Yaz,
Many thanks for your review about our great product and delivery experience. Much appreciated !
Kind Regards,
Gardoo Team
My order was delivered lasrequested by…
My order was delivered lasrequested by a very helpful driver.very nice topsoil
28 juillet 2026
Réponse de Gardoo
Hi Ken,
Thanks so much for your 5 star review of our excellent product and delivery service.
Kind Regards,
Gardoo Team
Réponse de Gardoo
HI Andrew,
Thank you for your review.
Great to hear that you were happy with the delivery experience and product and value for money !
Kind Regards,
Gardoo Team
Réponse de Gardoo
Hi Lauren,
Thanks so much for your 5 star review !
Kind Regards,
Gardoo Team
Réponse de Gardoo
HI Angela
Thank you for your review.
Great to hear that you were happy with the delivery experience and product and value for money !
Kind Regards,
Gardoo Team
Good price and delivery…
Good competitive price and delivery was as stated. Would definitely use again
1 août 2026
Réponse de Gardoo
HI Paul,
Thank you for your review.
We're looking forward to your next order with us !
Kind Regards,
Gardoo Team
Réponse de Gardoo
HI,
Thank you for your review.
Great to hear that you were happy with the delivery experience and product.
Kind Regards,
Gardoo Team
Delivered on time and nice looking…
Delivered on time and nice looking light coloured bark well pleased.
31 juillet 2026
Réponse de Gardoo
HI,
Thank you for your review.
Great to hear that you were happy with the delivery experience and product.
Kind Regards,
Gardoo Team
Brilliant!
29 juillet 2026
Réponse de Gardoo
Hi Harry,
Thanks so much for your 5 star review !
Kind Regards,
Gardoo Team
Réponse de Gardoo
Hi Heather,
Thanks so much for your 5 star review !
Kind Regards,
Gardoo Team
Wasn’t happy as I ordered the same a…
Wasn’t happy as I ordered the same a couple weeks prior and the first time it was spot on and great however this time the bark was smaller and dustier bits and sharper
27 juillet 2026
Réponse de Gardoo
Hi Jamie.
Thank you for your review.
We're disappointed to hear that your unhappy with the product this time round.
Our goods go through a thorough quality control process and conform to the required standards, so i would be keen to investigate what has happened here.
Could i please ask that you contact customer.service@gardoo.co.uk with your order information so we can investigate for you.
Kind Regards,
Gardoo Team
Very disappointing
I have given this company some time to respond before posting this review but no reply to my complaint. They sold me a bulk bag of bark advertised at approximately 1000 Litres but the bag measures only 90 cms cubed so can never reach 1000 litres even if it was full, which it wasn’t. There were other companies offering bark in smaller bags at much reduced prices but I was tempted by the extra capacity at what seemed like a good price with delivery.
All in all, very disappointing and a bit of a rip off to be frank.
Update to the initial review:
I have since been contacted by Manny from the e-commerce team. Very apologetic and explained how the response to my original complaint was help up - that said, a simple auto response to my email, acknowledging receipt and giving information on timescales to deal might have helped the situation.
Manny was ready to make an offer to rectify the shortfall and help the apology so all good in the end. Thanks.
28 juillet 2026
Réponse de Gardoo
Hi Neale,
Firstly apologies for the delay in responding to your initial query raised.
We had picked your email up yesterday morning but it hadn't been assigned through our normal process which is what caused the delay.
As a result we've now put in place some additional steps and checks to mitigate the risk of this issue going forward.
Regarding the issue itself, as per our call earlier today i was pleased that we could come to an acceptable resolution for you, and as mentioned we look forward to your next order with us.
Kind Regards,
Gardoo Team
Very good communication and the driver…
Very good communication and the driver who delivered was very polite. Would definitely use again if I need too
29 juillet 2026
Réponse de Gardoo
Hi Katrina.
Thank you for your review !
Great to see the order journey from start to finish was 5 stars !
We 're looking forward to your next order.
We will pass your comments on to our delivery provider too. Thanks again !
Kind Regards,
Gardoo Team
Good product and good service will…
Good product and good service will defiantly use again.
26 juillet 2026
Réponse de Gardoo
HI Damian,
Many thanks for your review about our great product and delivery experience. Much appreciated !
Looking forward to your next order.
Kind Regards,
Gardoo Team
I bought the 500l play area softwood…
I bought the 500l play area softwood chips. Unfortunately I would say at least 15% of the bag had HUGE chunks of wood, up to 14cm long
Delivery was not great as they did not keep us updated on expected delivery time
29 juillet 2026
Avis spontané
Réponse de Gardoo
Hi,
Thank you for your review.
We're sorry to hear that you haven't had the experience that we expect for our customers.
Our softwood is screened and processed to ensure it's to the quality we expect so I would be keen to look into your order so we can review what's happened.
Can i please ask that you contact customer.service@gardoo.co.uk with your order number so we can investigate this issue further.
Kind regards,
Gardoo Team
Réponse de Gardoo
HI ,
Thank you so much for your review.
Great to see we could provide you with a 5 star service !
Kind regards,
Gardoo Team
Réponse de Gardoo
HI ,
Thank you so much for your review.
Great to see we could provide you with a 5 star service !
Kind regards,
Gardoo Team
Awful company to deal with take forever…
Awful company to deal with take forever to respond no contact number only email ordered wrong item wanted over £100 to return avoid company at all cost
16 juillet 2026
Avis spontané
Réponse de Gardoo
Good Afternoon Ross,
We're really sorry to hear that you were disappointed with your experience.
Unfortunately, as you requested to change the product ordered after delivery, we were not able to facilitate this without incurring a transportation cost for the initial delivery and then it's return.
Regarding our response times, we always aim to reply to emails as quickly as possible, and apologise this took longer than expected.
I'll be sure to pick this up internally to understand why there were delays in responding to your query.
We appreciate your feedback and are sorry that this experience did not meet your expectations in this instance.
Kind Regards,
Gardoo Team
I received my order today from…
I received my order today from gardoo,and wrote a review re: delivery, I omitted to mention what wonderful staff they have too,all my queries sorted instantly, with prompt email replies, well done you.
16 juillet 2026
Avis spontané
Réponse de Gardoo
Thanks again Brian.
We always strive to deliver great customer service to go alongside our product and delivery service.
I'll pass on your great feedback to the team.
Kind Regards,
Gardoo Team
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