Globe TelecomAvis 

- The worst customer service ever.
- 90% AI Bot customer rep.
- Human customer reps are almost as insensitive and detached as the AI bot rep.
- Tech servicing delays 100% of the time. Rescheduling is almost the norm for them.

How poor this system!! Not recommended ever..

GLOBE stores and staffs are the worst! Worse than immig officer. Lol. IYKYK.

Service is paid early. But I can't even get a personalised response why my internet 🛜 service is not working. A tech visit is not a resolution. An automated response from your agents aside from Gie is not helping a paying customer in need. Work from home is my source for payments and I get automatic responses from a script. It's 2025 and it's the same awful service from your CS department. Expected downtime or not you still expect me to pay full amount. A company lost in their own policy. No internet service and experience is getting worse every day. Good luck with this customer we ain't helping you today is what I got today. Please wait until a technician visits and there may be delays if something unexpected happens within the day. Goodness what did I expect from all that automated crap. You didn't respond appropriately and you close the ticket as resolved.

This store should be investigated by the NBI or Police. I was approached by 3 distressed customers today at this store and all about money being taken from their bank accounts yet they had no account with Globe! Meanwhile my wife was insulted and then lied to by a so called customer service representative who tried to get cash for a service we didn't even ask for! I told the sales representative to be careful as that is an attempt to obtain money from the public using lies and deception. I was laughed at then ignored but that's not all I was also insulted by that sales girl who in my opinion should be fired for attempting to illegally obtain money from my wife. Customers were all complaining at the 4 hours YES 4 HOURS WAITING TIME and no wonder! I watched an invalid being treated like dirt by sales people while other staff laughed at the ridiculous way people are being abused neglected and even told to shut up. This shop needs to be CLOSED IMMEDIATELY same as the GLOBE office in Rockwell and all for the same reasons.....ABUSE OF THE PUBLIC!!!!! AVOID THIS PLACE!!! The staff are arrogant and tell lies like it's okay. One customer from the USA told me his personal information had been released to a company in China who knew his bank account details!!!!!! That is the evidence that the staff are selling private information for money to China!!! An investigation team will ne watching the staff and posing as Customers so it would not be long until action is taken same as happened at Rockwell.

DO NOT GIVE YOUR BANK DETAILS ETC TO ANYONE AT GLOBE IN ANY BRANCH ITS NOT SAFE!!!!

WORSE SERVICE PROVIDER in the PHILIPPINES no customer services no actions.

why is it so fast to run out my mb's/gbs? like, it's been an hour since I load my simcard and then the globe will text me that I have 400+mb left??? I buy load like go+99 8gb, why is it so fast to run out?? hope you can resolve or will answer my question, thankss, this is the second time I encounter this scenario

Zero to Customer Support Services
For a simple request to move the modem to another room in the house the representative was asking too many details as if I am selling the modem or moving to another location! How can a senior citizen remember all the details like how many mbps? Why not just ask for an ID for identification purposes

Hina hina ng signal noong December 2024 pa to lang hiya.

I have purchased a Roaming Australia on December 6. When I arrived, it did not work, I escalated it to them 3 days in a row and all i received was it is being reviewed and they will get back to me. I went back on December 15, without able to use their roaming service. No one contacted me at all! And now I am requesting for refund and this is their response.

Thank you for patiently waiting. I would like to inform you that your follow-up concern was already closed due to incomplete information. Also, you should be abroad to be able to refund it again as a promo. As much as I want to do another escalation for it, I am saddened to say that the promo has already expired. Thank you for your deeper understanding. Do you have other concerns apart from this?

I requested for refund while I was in Australia and they are not responding back to me!!! What a useless service!! Worst customer service ever!!

i want to give them zoro stars but not possiable on monday 16 of december @ 8.51 am i buy load and paid 300 pecos and i not recived it and the money was taken from my credit card , i even called to the globe office in the annex in north esta in quezon city and that lady said she will help but notting happened since
the moral of the story is be warned globe scammed me out of 300 pecos and they did notting about it shame on you

If only I could rate lower that one star. The connection is so poor, sometimes I can't even book a ride when I desperately needed one.

Their help center doesn’t help at all. Can’t submit payments using a visa card on their sht app. Calling their hotline number is also sht because a robot answers the call and gives you choices that’s not about your concern at all.

I'll try to make this short. I had Globe at Home one year. Tried to shut it off Sept 5 24. Finally after many messages and 2 trips to Globe stores I had the service stopped Sep13. However, that was not the end. Globe continued billing me and shut my service off in Oct 24. (Which was not in use) Followed by now harassment from a collection agency. After many conversations with them, I returned to a Globe store Oct 29th. After a 2 hour wait- I was 4th person in the SM City-Cebu the representative resolved the issue. Everyone at the Globe stores were very nice and helpful, but my three trips there costed me at least 1100 pesos via Grab and a good full day and 1/2 in my time. There needs to be a better way for at Home customers to resolve such issues. Being number 4 in line and waiting 2hours is unacceptable. Globe gives Senior Citizens priority, therefore 5 that came in long after I did were seen before I was. Now I understand that if a person is handicap or ill etc.. but 4 of those were perfectly health and a couple younger than I.

If I could give negative stars, I would like come on. People are paying for your service and you keep on disconnecting anytime of the day. People are busy and needs to do their work. While globe sits still and trolls people by cutting the internet for 10 mins just to continue it later on when their customers already suffered, money hungry people. So F**** STUPID.

The service ducking sucks would not recommend this sh!t ass internet duck this sh!t and them ppl they keep on creating excuses this and that then you will have to wait for them to them not arriving at the given time at all and charging 500 pesos even tho walng nagawa putangina nyo.

nag-suggest kayo para magpalit kami ng modem to a newer device, sa mas reliable na lumang device. now, after 24hrs, look who's connected on mobile hotspot and working on limited data.

Just get literally Internet from anywhere else, any other option possible. Globe / TM is the worst Internet on planet earth. No matter you buy 2000gb of downloads, they will limit that to 2gb a day and once you hot 2gb of data which on social media and gaming and streaming YouTube these days lasts about an hour, they turn your speed down to 0.01kbs basically nothing.

You're better off using paybox Internet Street kids use in the slums. Much more reliable than globe.

One of the worst companies on earth. Just plain monopolizes the internet industry in the Philippines. We had no internet for 2 months and yet are still paying full amount. Customer service doesn't help either. Expensive rates with extraordinarily bad service.

Not good service. A lot of errors in connections and bad support team. Changed this provider cause of bad expirience.