Globe TelecomAvis 

Avoid at all costs. You get a SIM card, and the next day it doesn’t work. You go to the closest customer service office, and they can’t do anything until the following day. DO NOT BUY A SIM CARD FROM THIS COMPANY.

Very very laggy up to 40 kbs(which is slow) at best

We have been requesting for Globe to terminate the line and they kept on saying that they cannot reach me. Wala naman tumatawag.

Yung globeone app nila walang option to terminate. It gets redirected to FB messenger which still require manual verification tapos termination will take 48 to be processes. When you miss their call, they will just close the ticket and do nothing.

Kung sa ibang bansa to, via app pede mo na cancel kasi there’s proper authentication once you log into the app.

Worst experience with their internet, and WORST CUSTOMER SERVICE. Filed a for technician visit since we dont have internet for about a week, and the visit keeps on getting rescheduled and CANCELLED. It seems that their red counterpart is better!

If I could give zero, I would!
I’ve been trying to cancel plan since June- I sent them email, called, messenger chatbot and all. They call and drop the call after one question.
In June, somebody called and we
informed we want the plan cancelled, it is already reflected in globe one app that it’s disconnected but the bill continue to arrive every month until now. And every time, we call them, chatbot and email- and today after months of hell with them, they’d call to inform that we have to pay the accumulated bill since June. Like what the f! We’ve been trying to inform you, you disconnected yet we have to pay for the bill for those months we’re not using the plan anymore?! this is f ridiculous!

It sucks!!!!

We are waiting for more than 4 days to get our WiFi installed and it gets prosponed everyday. Engineers not picking up, help center not answering

Come on guys, it’s not that hard. This can and must be better

Horrible service

We've had an issue with the connection for almost a week now.

Immediately sent request for repair, but until now, no technician visit. The first repair attempt was done remotely with "no issue found" then automatically closed the ticket without proceeding to tech visit.

Very hard to get update/ track request because the ChatBot is very limited

You have load.. promo.. it expires..then u can't renew without internet

I was late on payment so they already disconnected my wifi, but when i received another bill they have charged me twice??? you already disconnected my line still u guys were able to charge me for another month??? LIKE???? I WAS NOT EVEN USING WIFI FOR MORE THAN A MONTH YET U CONTINUE TO CHARGE ME AFTER DISCONNECTING ME

Don't buy globe broadband service whatever u do. The service sucks and they scam u on the equipment. They charged me 4500 for the box and will not give me any money back to terminate the service even though I paid 10k 500 for service and all they want to give me back is 1k 400. They claim the router I bought and I only had the service 1 month so they want to keep 9000 pesos. Ludicrous. Get pldt if at all possible

Representative just dropped the phone on me after asking stupid information requests. I simply wanted to know if there's a maintenance on going in my area. LOL. Can't even answer a simple question.

Also: ping > 300ms on Asia Server.

I just have loaded a regular load to message someone but it notified me that I had zero left. Where did my purchased load go?

Dear Globe Customer Service,
I am writing to express my deep dissatisfaction with the service I received at your Globe branch located in Pampanga Marquee Mall on 6th Aug,2024. My experience at this branch was marked by unprofessional behavior and inadequate customer support, which I feel warrants immediate attention and a formal response from your office.
Upon visiting the branch, I inquired about my data plan as it had expired, and I was unable to contact Globe via the messenger chatbot for assistance. A sales agent informed me that data service was on break and, unfortunately, claimed that she herself was also on break. This was perplexing and frustrating, particularly as the branch was staffed with five other employees.
Our concern was further aggravated when the sales agent displayed a lack of professionalism by leaving and making inappropriate gestures towards us, including sticking out her tongue and making faces. Despite our attempts to address the situation with her directly, she refused to come out and apologize.
Given the unsatisfactory service from the sales agent, we requested assistance from the shop manager. The manager eventually addressed our issue and managed to reactivate our data plan. While this resolution was appreciated, the overall experience was marred by the initial poor service and unprofessional conduct of the sales agent.
This situation reflects poorly on Globe's commitment to customer service and professionalism. As a valued customer, I expect a higher standard of service and behavior from your staff. I request a formal acknowledgment of this complaint and an explanation of the measures that will be taken to prevent such incidents in the future.
I would appreciate a prompt response to this letter addressing my concerns and outlining the steps Globe intends to take to ensure a better customer experience.
#poorcustomerservice #pooragent
#GLOBETELECOMMUNICATION #MarqueeMall #globeph #globesucks Globe Telecom #dti

I'm really disappointed with Globe's service.
They didn't even give notice that my contract with them had ended.
That included free calls to Globe mobile.
Now they're charging for calls.
I called their service center asking if the charge could be waived since I didn't know that the free calls had ended.
Then, my payment history is good, and I don't use the telephone that much.
It's been 2 weeks, and I still haven't received any feedback. They told me to wait for 2 days, but until now, there's still nothing.

Ive been with globe for a long time... Their chat or customer support is the worst... Including email as well... They have chat agent but will reply in 10 to 15 ninutes making sure your chat will end with nothibg... I chat with kim today ang she just left me hanging account 922392148 now i have maxine who is just the same....

Globe why waste your money hiring this agents... Get an agent who do the job... Its a waste of money and it ruins the image of your company

Kung may zero ratings ,zero ilalagay ko, grabi globe ilang days na kami tumawag na mag pa cut na kami ng line pero hanggang ngaun hindi pa nagawa , sabi ni customer service Arry pinabayea tawagan niya kami 5pm last friday naghintay kami walang tumawag, bayad na kami anu pa ba kailangan naghintay kami ng tawag sa inyo today isang ring lang nawala na paano sagutin pag isang ring wala na, pag tumawag kami ulit sa hotline niyo bibigyan kami ng reference number tapos maghintay ulit sa tawag nyo hanggang kailan ganito globe..nag bayad kami ng tama, tumawag kami sa inyo para mag pa permanent termanition ..ganito ba kahirap globe magpa cut ng linya .wala kaming utang sa inyo paki ayos naman trabaho niyo

If there's a negative zero for rating for this app, I will give it a go!
I don't recommend this to people.

It has the worst WiFi and the speed is slow and weak always running out fast and I got scammed by Globe Telecom. It always keeps me raging so I will switch to converge I shall rate this 1 star

I have been a Globe Telecom subscriber for more than a decade, and I recently renewed my postpaid account. I requested a change to my old mobile number. Globe recycles mobile numbers, but do not take the time and make the effort to check if the recycled number they will assign a subscriber is fully free to be used. The recycled number they assigned to me cannot be used on Apple, GCash, or BDO. I asked for the recycled number they gave me to be changed to a new, clean one or reverted to the original number. I even said that if I have to pay ₱5,500.00 PHP for the admin fee, I'd be willing to do so just to get it changed to a truly new, clean number I can use. But they're unwilling to assist me and are dead set on telling me, "YOU HAVE TO WAIT FOR 6 MONTHS". The recycled number is only good for texts and calls. Globe Telecom's chat representatives are no better than their chat bot. They do not consider situations. They're unwilling to escalate requests. Team leads, supervisors, and managers are hesitant to look into the valid reasons for the second change number request. Globe Telecom does not value loyal repeat business. I regret ever renewing my account with them. I am in utter disgust with the lack of empathy.

I suppose to write 0. I scheduled a technician for slow connection, and I collected screenshots. However the phone representative insisted that the connection is good. Also technician just check the modem and leave. I have this problem for months now, not to mention this happens almost a year and still unresolved. I have this service for 4 years and I still have my patience. Hope you know this before I leave your company.