Hacking and Paterson Management Services Avis 

I would not give any stars if that was possible. Zero transparency, overinflated prices taken from thin air, pour communication and snotty attitude from some members of staff. Not happy. How come they are not regulated, it boggles my mind.

Hacking & Paterson were imposed on us by our developer Millar Homes to take care of common areas on our estate. During the 14 years under their management, I can honestly say they have done nothing, zilch, nada, hee haw, zero other than demand money to pay for over inflated repair quotes and their bloated "management fees". There is no customer care, if you contact them, they send a sniffy reply, threatening and intimidating homeowners with legal proceedings if you do not pay your common charges to their timescales. Wait, you have a float of £100 per property and threaten us if it falls below 50%? Homeowners need a factor who will genuinely listen to them, H&P fall well short. After 14 years I have moved to a property that does not require a factor, freedom! Their parting shot was to massively increase their apportionment change of ownership fee to £200, really?! Desk bound extortionist gangsters. Oh, and don't bother replying to this either with "we are sorry to hear blah, blah, blah".

Absolute Crooks and thieves. They create jobs for themselves to do and complete them in a manner that requires them to be redone, such as painting iron fences that are not designed to be painted. They take a float which they then wipe out in your final bill. I never paid more than £40 a quarter but got a final bill for £225 which included a £250 apportionment fee amongst other fees which wiped out my float. Apparently it cost HP £250 to change the name of the person who owns my old house. I cant reiterate how bad they are, half assed jobs, refusal to take any accountablity and creating made up jobs and hidden charges.

Absolute crooks. Quick to send you bills demanding payment within 7 days and send you threatening letters but when it comes to them refunding you money they will drag theirs heels and wipe out money owed to you with sudden new random fees. When I moved out of my property, I was expecting my £100 float money to be refunded but apparently I now owe them £100 in management fees due to the sale of my property, despite them having little to no involvement in the process other than changing the name of the property to the new owner. Absolutely disgusting. Avoid them at all costs.

I've just moved house and have had the displeasure of dealing with H&P for a number of years. Whether it's fighting for bodged jobs to be rectified costing thousands, or contested charges being ignored and kicked down the road for years; H&P are bordering on incompetent, are untrustworthy and completely against the best interests of the residents they claim to represent. Why make life so difficult? Surely its in everyone's best interests to be honest and act with integrity? Just a good way to be... 2 years of ignorance over £30 and you now want me to continue to waste my time. Its simple stuff, and whether its arrogance or incompetence, it has caused me to leave this review

0 stars if possible.
Absolute cowboys.
Will not accept any ownership of any work.
Will not help owners with any issues that will arise, which is their responsibility.
They will cost you thousands of pounds to rectify any issues that should be done on their behalf.

If you are going to buy a property and and Hacking and Paterson are the factors... RUN and don't look back.

I wouldn't recommend this company to my worst enemy.

Self factor instead. Its easier that you think.

AVOID! AVOID! AVOID!

I would rather stick my face into killer hornets with STD's nest that use Hacking and Paterson if possible!!!

Our development has just sacked Hacking & Paterson. Our new factor is night and day, and has made us realise even more all the years of poor service under H&P.
H&P are by far the worst factors in operation. They played divide and rule with our residents. We discovered we even had an insider resident, feeding back information from the residents’ committee to them.
H&P were not open nor transparent about major water ingress issues across the development. Residents were made to think it was only their property, and it was a private matter. When residents collectively found out, the move to sack H&P began.
They seem to look after their contractors and business network, above and beyond the needs of residents. And if you think it is hard to sack a factor - it isn’t. It really isn’t. We did it in less than 6 months with no problems. You just need a majority.

Gillian in the Glasgow Office has been really responsive in sorting out repairs. From a faulty front door to lighting on the first two level of flats in Hamilton, she has been quick act and chase up contractors.

I don’t understand where the money goes. Extortionate and don’t seem to realise we are in a cost of living crisis. Had one quarterly come to £500. You phone for answers and you’re met with arrogance. Awful company can’t believe they are able to operate. They do nothing. Unfortunately had to give 1 star I would give -10 if I could.

Still waiting for a reply about 120 pounds charge!!! This is to put the new owner's name on to their system!!!!

1 STAR, is pretty much what this outfit deserves. Value for money is very low. Their management fee and T&C fees are high for what you get. Licence to print money. No one enjoys paying their hard earned cash out for little return…. And every quarter thats pretty much what we all do, without question or option.

May look to see if our estate can be managed ourselves

Poor!

Unable to give zero stars… undoubtedly the worst and most dishonest property management company ever. Management Services?… zero management & zero services. H&P are only interested in scamming property owners for arbitrary fees and excessive add ons. If anyone has ever managed to get any form of service from this lot, I’d be shocked & stunned. Stringent regulations & accountability measures are needed in order to put this lot firmly in their place: out of business… they are the ‘Willy Wonka Experience’ equivalent of property management.

The customer service from this company is shocking. I asked for a breakdown of an account on 1st December 2023 and as of 19th February 2024 after repeated phone calls I have still not received this . Staff members and a team manager have promised timescales for this to be sent to me and these timescales have not been met.Employees do not seem to care about customers. Avoid this company at all costs.

Terrible company not fit for purpose. Costs are extortionate, no one and I mean literally no one chooses H&P as their factors! They are usually appointed by developers and use disgusting and questionable tactics to make it near impossible to remove them. If your thinking of buying a property and see the factors are H&P you should walk away.

The management team has consistently been helpful and responsive whenever I've encountered issues at the property. Recently, Alexandra Friel assisted me with an issue and her prompt assistance at explaining and in resolving the problem was greatly appreciated!

This company is a joke and effectively a scam. They charge a ridiculous amount to begin with and throw in all kinds of charges. It's apparent they also inflate work estimates. Tried to fit a new carpet in our flat stair which wasn't needed as our carpet is like new. Apparently another flat down the road needed it so they wanted to do them all at once to save money and charge us £5000 for the privilege. Spoke to carpet fitters about this and it would be a fraction of that cost. Suddenly when questioned they knocked £2000 off the price which was again still too high. Clearly trying to milk everything they can out of us. £200 recently for fixing a door which didn't need fixing! Infact it magically broke shortly afterwards and I personally had to fix it. These are just two of the most recent issues with this company. They show up, do jobs that aren't needed secretly and charge silly prices. And they use cowboys to do the work. Honestly I wish they would go out of business but fear they won't with the amount of money they steal from there customers. When I buy my next property I will actively avoid this company. A horrible company that overcharges and scams customers for no reason other than greed. No wonder they have such a high turnover internally. Need to be some type of person to stick it out there and enjoy stealing from people. No fixing this company. Avoid if you can!!!

Paul Forsyth and his colleague from the Edinburgh branch have been nothing but extremely helpful, after the recent winds myself and two other neighbours had concerns of a tree falling through the properties after initial contact with Paul he arranged the tree was brought down to a safe height then arranged for the removal a few days later these guys have gone above and beyond.

The company is a joke, run by clowns, only think H&P are good at is working out how much cash they can swindle out you each month for services not carried out.. They use contracted cowboys as builders of witch most of them if they do turn up only are looking for where they can water there horses.. STAY CLEAR OF H&P AND SAVE MONEY.. If you are buying a property with H&P as the property factor DONT BUY IT..!! Walk away with money in your pocket..!!

This is the worst factor I've ever had to deal with. I would give -0 if I could. Shocking service, ridiculous response times, very overpriced + couldn't care less about your property's issues.
Our development has voted by a 2/3 majority to change to another factor. Despite following ALL the correct procedures, H+P is refusing to let us leave. Don't touch this company with a barge pole. Media attention next!

Put simply, you will not deal with a worse business in your life than Hacking and Paterson. They make owning a factored property almost impossible.

They will approve frivolous repairs and will make no effort to understand if they are genuinely required. They will not obtain multiple quotes meaning you will pay through the nose for the simplest service. They will claim to be proactive, when in reality they are anything but. They will increase your float and claim it’s necessary to fund repairs, despite having agreed lengthy credit terms with their suppliers. They will increase their management fee every year and you will have no power to challenge it. They hide their accounts via their corporate set-up because they don’t want you to know how many millions they earn each year from fleecing you.

They are a disgrace and their bullying tactics forced me out of my property. Do not buy a property if it is factored by Hacking and Paterson. You have been warned.