I was pleased that I was able to speak to someone at the Hacking & Patterson Office and that I didn’t have to deal with an automated or chat box facility . Bradley dealt with my query and exp... Voir plus
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Lisez les avis des autres
1. Safety issues with gas main, reported 2024: No action 2. Security issue with main door, reported September 2025: Still waiting 3. Large cracks in masonry with potential for water ingress, rep... Voir plus
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We have had a chequered past with Hacking and Paterson managing our building historically however over the past few years they’ve provided a really good service. Based in Edinburgh we have Alan as a d... Voir plus
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Wish I could give zero stars. Charges, rising every year. Management fees, up over 10% every year. Service, invisible. This company literally gaslights its customers with an ever revo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Hacking & Paterson Management Services, residential property factors in Scotland. Repairing, maintaining and insuring customers homes in Glasgow and Edinburgh.
Coordonnées de contact
Royaume-Uni
- www.hackingandpaterson.co.uk
2,6
Bas
353 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Very simple and slick company to deal…
Very simple and slick company to deal with compared to others I have used. TBH they are a mile better and I wouldn't hesitate to recommend them.
20 février 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
My property backs on the land that hacking and paterson factor
My property backs on the land that hacking & paterson factor and for 6 years they have palmed me off to get the land maintained. The trees back on to my fence and this has been damaged with overgrown trees and ivy and my summerhouse roof has been damaged once with overgrown trees and is now happening again. I phone weekly and get told someone will call me back and no one ever does and Ive tried having my MP involved. They tell me that if the residents dont want to carry out the work they dont have to. I have had enough, surely someone must be liable for damaging my property. It is in the houses deeds that they have to maintain the land and in 14 years no work at the area where my house is have they done any maintainance
12 juin 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
We are sorry to hear that you have been dissatisfied with our service. We would greatly appreciate the opportunity to discuss this with you.
If you were able to provide details of the development, we will thereafter contact you directly. Alternatively, please email customerrelations@hackingandpaterson.co.uk to allow us to investigate and resolve your concerns.
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Recommended Service
Mike and Abbie have recently taken over at Hacking and Paterson in the management of our 20 unit housing development. They faced unresolved maintenance issues when they started and have turned things around within 12 month by their expertise, good contacts in the building trades and hard work. Many thanks to both of them.
4 juin 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Excellent service by Rebecca
Rebecca Hodge dealt with my enquiry superbly well and completed my request with ease and kindly consideration. The service given by her was first class.
5 juin 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
H&P have always provide clear guidance…
H&P have always provide clear guidance and support when required.Their working relationship with the residents has been a significant factor in maintaining the standard of the estate.
Perhaps consideration should be given to the use of social media for more immediate responses than always using email.
31 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
The company did a good job
The company did a good job at what I thought was a fair price for the service provided
29 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Annie Railley.
My five star review is not reflective of my entire experience with Hacking and Paterson. I have lived in my flat for over 7 years and in that time have received some bad experience and lack of support. However recently a member of the team (I can only assume a new member) has been a wonderful help and has really implemented great support mechanisms for the residents of my flat - I need to mention them by name - Annie Railley! They have been a great support with our recent vermin issue and have been quick with communications - they are also resolving issues before residents are aware of them. They have been a great support and a breath of fresh air in all honesty. Therefore this 5 star review is solely for them alone.
29 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Hacking and Paterson response
I have found Hacking and Paterson in general, to be very hands off re sorting out issues relating to the flats where I stay.
However, one stand out is a girl called Isla Ward, who so far has been very helpful and responsive to emails and phone calls I’ve made to her in relation to the decor in my close and issues relating to bicycle storage.
Well done Isla!!!
26 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Terrible communication
Terrible communication. Expensive work carried out that has not been agreed to. It’s assumed customers agree if they don’t disagree! Now Trying to terminate the contract to get a new factor and they’ve been obstructive and unhelpful.
20 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Lindsay,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Avoid!
Overpriced for what they do and prices rising every year. Now that as a community we have decided to change companies, they refuse to leave making thing very awkward. Avoid!
20 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Lorena,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
Tia Sharp is excellent
Tia Sharp is who I deal with, and she is excellent. Always pleasant and happy to help. Takes notes of all my issues ad updates me. Very happy with the service I receive. Her job is made harder when companies dont get back to her quick enough. No fault of hers ofcourse.
20 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
This company has been nothing but…
This company has been nothing but obstructive in our efforts as a collective community to remove them as our factor for our estate, in East Kilbride. Their unprofessional conduct and bullying tactics should be a warning to any potential future clients.
AVOID AVOID AVOID
20 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Dear Mr Severin,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
EUAN ROLLO DID EXACTLY WHAT WE WANTED…
EUAN ROLLO DID EXACTLY WHAT WE WANTED AND VERY QUICKLY.
20 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Good communication with customers
Good communication with customers, prompt resolution of problems
18 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Because they keep personal contact…
Because they keep personal contact through a local office.
15 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Communication
When ever I send an email with any concern I get an answer right away.
18 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot.
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
Need to give one star to review
Need to give one star to review - not deserving of that. Worst factors around avoid at all costs. Prices constantly rising management of property is shocking. Very unhelpful don’t care about property owners only money. Pay for a service and get nothing for it. Poor communication from staff also. Experience with Glasgow branch.
14 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
We are sorry to hear that you have been dissatisfied with our service. We would greatly appreciate the opportunity to discuss this with you.
If you were able to provide your name and details of the development, we will thereafter contact you directly. Alternatively, please email customerrelations@hackingandpaterson.co.uk to allow us to investigate and resolve your concerns.
We look forward to hearing from you and to hopefully resolving your concerns as soon as possible.
Kind regards,
Hacking and Paterson Management Services
Great company
Great company, reception staff are lovely, always a pleasure to pop in for a chat.
13 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Good afternoon,
Thank you so much for taking the time to provide us with your review, it really means a lot. We have passed your positive feedback onto the team who manage your property and they are delighted!
Thank you so much.
Kind regards,
Hacking and Paterson Management Services
we have had a very disappointing…
we have had a very disappointing experience with Hacking and Paterson, despite paying significant fees, the level of service fell well below expectations. also found a lack of transparency around costs and feel that in most instances excessive, minor works/repairs can be carried out without our approval and feel its constant and costs creeping up year by year with more of our money going to the factor, more repairs/works done more money to the factor
13 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Anne,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
If I could give minus stars I would
If I could give minus stars I would. Refusing to accept community vote that no longer want them as factor. Going back on their word and issuing terms that residents will not get all their float back if contract is terminated. Please DO NOT employ this company.
1 mai 2026
Avis spontané
Réponse de Hacking and Paterson Management Services
Hi Elaine,
Thank you for taking the time to leave a review.
We are currently revisiting and responding to historic customer feedback and note that your review was posted some time ago. We apologise for not responding sooner.
We are sorry to hear that you were dissatisfied with the service you received. Although some time has passed, we would still welcome the opportunity to better understand your experience and review the concerns you raised.
If you would be happy to discuss this further, please provide your name and the details of the development concerned and we will contact you directly. Alternatively, you can email customerrelations@hackingandpaterson.co.uk and a member of the team will be pleased to assist.
Thank you again for your feedback. We look forward to hearing from you.
Kind regards,
Customer Relations Team
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