Hilton Avis 

It was boiling hot and from beginning to the end they are a rotten management team. Not fit for purpose. A boiling hot arrival meant I nearly fainted and blood sugar dropped in this hot, decrepit hotel. The guy on reception took 15-20 mins with check-in. I went across hot corridors for 5 mins to our room. I went back to reception to try and get an air conditioned room. We were only told this by a lovely bell boy. The only decent person there.
I phoned and spoke to the first manager who said I should have gone outside to cool down. In 28degrees.
I spoke to the second manager who was vile Divina Prakash. She told me I should have waited in line for another room.
She said to me I should have waited until I fall on the floor, where they would have done first aid and called an ambulance. As a type 1 diabetic I was stunned. She then shouted her head off at me saying I could not have a refund as I should have waited in line for another room until I fall on the floor.
Her stupid manager the General Manager, Sally Bennett is not fit for purpose either.
She forgot to call me after returning for annual leave. Gave me the run around and said she is refunding me.
Did no such thing and said a random credit card that was not ours. She said that’s the one we booked on and otherwise it would be fraud.
I said it’s not ours. She repeated herself like a demented parrot.
She lied and pretended to give me a refund. Being investigated for safety! and host I booked it through said they were disgusted with how I was treated. Their answer to a request for a refund was that I should have waited in line to get another room.
I was about to pass out. I left for my own safety it’s boiling in there and actually a rotten, run down hotel. Perhaps they have my £319 that they won’t refund because they would have to pay me to stay there.

They must need the money.
Rotten lot and extremely bad management.

I booked a hotel for $259 per night at Doubletree Orland Entrance to Universal Studios but was charged ~$600 per night. I called Doubletree and they told me the booking to Doubletree was actually made through Get a Room/Priceline. I never had any dealings with Priceline / Get a Room and certainly did not authorize this excessive bill. Doubletree has not taken any responsibility for accepting this invalid unauthorized booking from Priceline.

En overnatning for 3 voksne på Hampton by Hilton Kiel. Dårlig oplevelse, ingen service, der var kun opredt til 2 personer, vi efterspurgte 3 gange, sengetøj til sovesofa, de gjorde ikke noget, virkede ligeglade og sagde bare der var problemer med levering af sengetøj. De gik ikke op og kiggede i
linnedrum, trak bare på skulderen.
Vi fik ikke noget, måtte selv kompensere med noget til 3 person.

Doubletree Bristol, run down rooms, restaurant is the updated staff eating while serving guest. Had to send my food back twice due to issues. Staff very unprofessional.

Doubletree Harrogate.
Stale smelly hotel. No aircon and NO fan for me!!!! Apparently select rooms come with a noisy fan but just my tough luck!
I knew that I was going to cook AGAIN in my room so asked for water…. 💦
They made me buy it! Would not even give me a water! Great customer care..NOT!
The carpets etc are LONG OVERDUE to be replaced hence the stale smell.
Unable to eat breakfast at 7am as breakfast room was a sauna.

Hampton by Hilton, Kiel was supposed to refund us 75% for our stay in July 2024 and we are still waiting! Repeated emails say they are on the case but it nearly a year later and we are still waiting.
Over an hour to check in, no bedding ever arrived! Terrible service.

Stayed at the Belfast Hilton on the 19th May. It was brilliant, from the check in by lovely Ciara, the concierge John, brilliant bar staff( great cocktails) The room was immaculate, lovely view of The Lagan, lovely bathroom with excellent shower. Fantastic breakfast. I have stayed in Hiltons all around the world,but for my friend and I, this was the best. My only regret is that we were only here for I night and 2 days. Can Honestly recommend this hotel. We didn’t have one single complaint and the £50 deposit was not an issue at all. The wonderful, fresh breakfast came off it. Hope we can return soon.

I fully paid for my room booking at Munich Airport Hilton online before I checked in. At check-in they insisted on taking a deposit from me in case I caused damage or used services not covered by what I had already paid. They told me they would reimburse it to my account if I had done no damage or used any extra services. It is now over a month since I checked out and I have still not received the refund. I caused no damage and used no extra services. I only used the shower, towels, bed and a glass for drinking water from. All of this was covered by what I had already paid. Is this a sneaky trick you play on ally your guests?

Anmeldelse af Hilton Metropole London.
Dårlig housekeeping service - enten kom de først om aftenen eller der ikke var tømt skaraldespande, opfyldning af toiletpapir og kaffe/te osv.
Manglende service i baren og receptionen. Et af værelserne blev spærret for tilgang sidste dag, og en mistænkeliggørelse vedr betaling.
Ingen info om at vores chauffør var ankommet.
Generelt er hotell ikke 4 stjerner værdigt.

Stayed at double tree Hilton Hyde park London 4thto6th may paid for in advance,when I checked in was told I had to pay £50 deposit what a scam basically the price of the room went up I am very angry,don’t expect I’ll ever get it back….please everyone avoid this hole.john mcdonald.middlesboro

We had a great stay here, location is fantastic (opp Clifford Tower and Museum, shops are round the corner),a short walk to the Shambles and the same again onto York Minster, parking is very handy ie opposite the hotel, and hotel parking is available but a bit expensive, staff are very friendly and the hotel is very clean. Will on reception was very helpful and efficient in dealing with a slight issue on arrival. All the staff were very friendly, especially Will, Victoria and the bar staff. Only negative was the Castle view which was obscured by the window having a lot of condensation between the glass.

Stayed at the Hilton Hotel Belfast and on check in was told a deposit of £50 would be held and refunded if not used. I didn’t use it and the money was immediately taken from my account and was told it can take up to 7 business to be refunded back to my account. Is this legal? I am fuming? I’ve stayed at several hotels and never before was the money actually taken. It was just held for a security deposit? Thanks

Er kommet hjem efter en uge på Hilton Plaza Hurghada. Hotellet flot og værelserne fine og rene. Når det så er sagt, så var maden cafeteriaagtig, bordene ikke ordentlig rene mellem hver gæst - kun om aftenen, hvor der var dug på. Der var ALT for lidt personale OG så var der ALT for få glas. Dvs. at vi fik lunken hvidvin/ rosévin i ølglas/ sodavandsglas eller hvad for et glas, de lige havde. Så der kommer vi ikke mere !!

We stayed at Hilton, Garden Inn in Miami Beach. We enjoyed our short stay. The room os a little to the small side. But everything else was as expected and Ariel at the front desk was helpful and patient. Thank you.

Hilton’s room service is a joke. Waited almost 2 hours for cold soggy food I paid $45 for. Called twice and kept getting "it’s on the way.” Ruined my only night to relax on this business trip. Never again.

Hilton Kensington along with Hilton Olympia in London have to be two of the worst Hilton’s in London. For diamond members of 15 years the upgrade was not worth the 15 years of loyalty to this hotel group. The hotel needs redoing. I work in tourism and would not recommend anyone for the rest of the world to stay in either of these hotels. Staff are doing their best in two sinking ships.

Staff and food in restaurant lovely. However booked with booking.com and was charged an extra 5.00 per night parking . Even though advertised as 25.00 a night, was charged 30.00 per night. Also building work going on in hotel which we were not prewarned about, so very noisy through day from 8am to 5pm. No chance of relaxing in room. Complained but was not moved to quiet area. Complained on Hilton chat on return but never got back to us. So disappointed in this 3 night visit to the Hilton.

Doubletree by Hilton in Bath decor was a little dated and our room could have been cleaner. The staff were lovely but dinner took along time to come and the steak was awful like an old piece of rubber although they did take the price off bill when we complained. Not what I expect from a Hilton,

I feel bad because I left a bad review on the Hilton shore restaurant website. I was disappointed that last night I wasn’t given the 20% off the food bill. Restaurant made up for it today. Thanks.

Hilton Baltimore Inner Harbor gave away 2 king rooms I had paid for six months in advance. All efforts to make up for it fell short and I don’t recommend Hilton to anyone.