Hilton Avis 

I have been a regular stayer at the Hilton Garden Inn since November 2022 but had not stayed for a few months, then recently returned.

I received the warmest of welcomes from Phillip and Tracie. I genuinely feel like they are pleased to see me every time I walk into the hotel.  Abid and Malc always make me feel the same way too and Ian also treats me like a valued customer.

Many people work in the hospitality business, but it takes a true talent, and a genuine and good person to make people feel special when encounters are short and limited.

Other pro's to staying at the Hilton Garden Inn, Old Trafford include:

24 hour desk service
Free secure safe parking
Clean rooms
Good shower
New improved soft pillows (love them)
Easy to use heating and air conditioning
Fridge
Free Safe
Good free wifi
Multiple in room usb charging points
In room coffee and tea facilities ( with tea spoons again,  not wooden sticks)
Laundry room with free washer and dryer
Small gym
Great buffet breakfast (earlier start than most hotels, so great for those like my self that have to be at work early)
Choice of food at new resturant, or in the bar, (different menues) or room service.
Short drive to the trafford centre, less than 4 miles.
Short walk to the football ground
Short walk to the quays
5 minute walk to tesco express
Easy access to the trams
Rooms with balcony over looking the  pitch.
Umbrella hire service (uk weather is a true thing lol)

Alles ok, waren zufrieden!

Trying to reset a password with hilton honours. Sent me the same link six times which didn't work. Waste of time (over an hour) IHG looking so much more attractive going forward.

Booked at Hampton by Hilton Stansted 21-22 Aug 23 3596038457 through booking dot com.

Booked saver rate then flights changed by Ryanair months in advance. Hotel were not very helpful would not let amend booking even if cost more I was willing to pay the difference.

Downside lost £118 and had to drive home after flight will never book or stay there again.

This is in regards to our recent stay at Hampton Hilton Broad Street Birmingham.

We booked two non smoking rooms for one night (13/08-14/08). Unfortunately, both rooms were not up to the usual standards expected of Hilton hotels. Despite operating a non smoking policy throughout the hotel, the room smelt of cigarettes. There was a cigarette butt on the carpet in one of the rooms and a used vape in the other room. We were horrified to notice, the smoke alarm in our room had been covered by a shower cap to enable smoking! I’m sure you can appreciate this is an extremely dangerous health and safety violation which put our family at risk due to sheer negligence of the hotel staff!
These issues were duly brought to the attention of the duty manager who stated that he could only offer us a 10% discount on one room.
It is with regret, that I am having to escalate this matter with you. There must be no compromise on the health and safety of guests! We are bitterly disappointed with poor standards at Hampton Hilton Broad street.
As HHonors members for over a decade, this has not been the standard of service we have always enjoyed and expected from Hilton hotels.
What should have been a lovely family holiday, was marred by a completely unacceptable and callous disregard for the health and safety of our family by Hampton Hilton.
We are not amused!

Hilton Porto Gaia, nice location, beautiful rooms, and friendly staff (although long wait at check in). However, and I might just have been unlucky here, there was no toiletpaper or handtowels in my room. At the spa they told me to just come in the bathrobe from my room - there was none - and when I asked at the reception for an ironing board, they told me to use the one in my room. There was none. Room 511. They still haven’t sent up either of the requested items, so I will present at our on-site conference today in wrinkled clothes. The info board is in Portuguese (with no intuitive way to change it) and no written info in the room. But WORST of all is that their water taps are so finicky - automatized but only work once in a while. And it is not just me - at a conference of neuroscientists, we all struggle in the bathroom to be able to wash our hands. At a supposedly 5 star hotel. Of all the many, many hotels I have stayed at, this is the first where the absolute basics are a bit of a struggle. Sadly with such a beautiful setting and great rooms. Hope to get my bathrope and ironing board today - perhaps even be explained how their taps work :-)

Hampton by Hilton Birmingham broad street Breakfast no good as bacon was hard no mushrooms no hash browns no fried eggs no pancakes. At check in the girl was not very helpful as she would not allow my son and his wife and two small children to share the same room she said we can only have three per room fire hazard so we had one of the children in our room who cried all night as it was the first time she had been away from here parents also they could not supply a cot for the 6 month old baby was told she would have to sleep on sofa bed or on the floor. There were also other guests who were complaining about this so called room. We have stayed in lots of hotels all around the world from 1 star to 6 star and we have never heard of this rule. Also i am a hotel manager myself and have never heard anything like this. Are floor in our room was filthy dirty never been cleaned We were a party of three families and would never stay here again and to recommend others never to stay here had better service in premier inns and travel lodges .Beds were rock hard and small thought they were going to snap every time we turned over.

Doubletree by hilton glasgow central.
Morgenmaden intet at vælge imellem hvis man er til brød. Kun hvidt brød.
Boede på 1 sal larm dikotekstøj igennem natten. Aftensmaden elendig. Drinks uden isterninger.

We booked to stay in the Hampton Hilton in Birmingham to see Elton John.
Although it is a great central location for the Arena and all other amenities, the hotel is very dated and tired. If you want a good night sleep do not stay here the mattress’s are so hard, absolutely no give in them at all, also the pillows must consist of about 3 pieces of foam in each. We got up each morning walking like Quasimodo and we both each morning had the hump through lack of sleep.
If having a good night sleep is just as important as the location then this hotel is not for you …!

I came to Princeton NJ and booked a room in Homewood Suites by Hilton Princeton. First of all, they offered me much more expensive room compared to what was available online. Then I left my bag in the room and left for about 2 hours; I received a call from my home from a caregiver that my mother (93 yo) felt bad and got sick, so I returned to the hotel and explained my issues and left. I was not received with any kind of empathy or understanding. Nobody offered me at least to partially reimburse what I have paid. The price was about $215 per night. I wouldn’t absolutely recommend this business to anyone. You absolutely feel there that nobody cares.

I have stayed with the family in Hilton Addis Ababa between 28th and 30th of April 2023. One of the two room was booked by sister in USA using her credit card through booking com. Hilton stuff accepted to withdraw the money from my sister credit card for one room. While I was checking out they charged me for the same room. Stuff were in denial and tried everything to avoid admitting what was agreed the night before . They were unprofessional inexperienced including their manager . They exhibit unacceptable behaviour and poor communication… I am checking making sure that I’m not being charged two as I have lost trust and will never stay in this place .

Charged me for a room I cancelled 6 weeks prior with no reason. Avoid this hotel!!

This is a beautiful hotel- but there were 2 major problems

1 They charge $44 for SELF PARKING
2 NO FRIDGE IN ROOM- 1 time charge of $25

I did like the 16th floor for gold members and above this was a nice feature- the hotel was packed with a girls dance competition- which was why I was there but I had booked with points so they would NOT discount my parking fee but did so for anyone who booked thru the group- so I was dinged for using my points

I feel there should be a discount on parking for gold members and above

It was nice that we were given a $18 credit per day for each person (only 2 people allowed) this was for food NOT to be used for parking we were told

I have to say that my favourite brand has lost me.

I was attending a. Funeral and had booked the hotel for my friend. I made a mistake with the day, even though I rang immediately and was charged for a change of date - it did not occur, I rang another three times and even went to the hotel ( which is about 120 miles from me )
In the end on the day of the funeral the original booking had not been cancelled and recharged even though I was told it would be.
I became very Ill and could not attend
My friend booked into another hotel at the last minute as she felt better there considering the long history of the unresponded emails and calls and Visits. I called and spoke to someone yesterday and informed them of this.
I asked them to look into the refund issue - Boone called me back even though there was a promise they would do and the room would be cancelled.

Eventually the money was refunded for the original booking with a very weak apology.

There was no understanding and concession for stress caused and lack of trust.
Then to top it off one gets an email thanking us for our stay!
The brand has gone downhill.
So sad to know.

The Diamond Membership is not worth what it promise. You must know it's super easy to get the highest membership by Hilton, what brings many Diamonds during your stay. So when you take the Normal way (60 Nights) you often don't get an upgrade, because every Credit Card Diamond is a Diamond too. You have the highest membership but are not special in the house.

I booked afternoon tea for my Daughter's 16th birthday, which was also Valentines Day. I've been to The Hilton in York (Cliffords Tower) a couple of times for afternoon tea (pre covid) using a half price Groupon voucher and it's always been amazing. Unfortunately there were no groupon vouchers on this occasion but although a lot of money, I decided to pay the full £25 per head as it was a nice treat for my Daughter. My Daughter's Auntie and two cousins came along too.
When arriving at 12pm the restaurant was empty, when previous visits it's been pretty full. This was already a sign that it wasn't as popular a place to eat as previously had been. We were still looking forward to our afternoon tea though. After ordering, we had to wait about an hour so were getting pretty hungry by this point and had already finished our pots of tea that were now cold. When it arrived, straight away our faces dropped. I had described the afternoon tea as an abundance of amazing homemade cakes that you wouldn't be able to finish. This had changed dramatically. I felt so embarrassed with what actually was presented to us. A few small sandwiches made by cheap bread with the crusts cut off and a limited selection of tiny little defrosted, unusual looking deserts that we had no idea what actually were and tasted horrific. There was a warm bought in very small scone which was the only thing that was really edible and even this previously had been homemade and double the size. I didn't want to make a fuss as it was my Daughter's birthday but we hardly touched a thing. They did bring out a little piece of chocolate cake for my Daughter as it was her birthday which we hadn't expected but unfortunately that was just a defrosted frozen cake that also wasn't very nice. A thoughtful gesture though nonetheless.
I was struggling at this point to justify paying £75 for this (£25 per head) for me an my two children. Their Auntie had the same to pay which I felt so guilty about when it was really not value for money, not homemade, not very nice to eat, the opposite to what I had described and we were all still hungry. Actually, my niece did order Maccaroni cheese which she enjoyed and ended up having to share with her Sister and my children becase they were all still hungry. We're really not fussy eaters and would never turn down cake but this just wasn't acceptable. I decided to speak to the waitress. She was as helpful as she could be, going back and forth to her manager who wasn't understanding my complaint. Eventually, I had to ask for him to come and speak to me. I explained that this was not what I was expecting as previous visits had been amazing. He said that the menu had changed and that we were the only people that had ever complained. I really doubted this. I said that it just wasn't value for money anymore and looked and tasted dreadful and that we had left most of it due to this. At this point, the manager became quite rude with me. I didn't want to have to pay anything really because nothing was as described and we were all still hungry but I would've felt happier if he was to at least deduct the price of one afternoon tea so that I had to pay £50 instead of £75. He said if I didn't pay in full, he would call the police. I've never felt so humiliated in a restaurant and was so upset that my Daughter's birthday was a disaster. As a customer, to be spoken to like this was awful and really shouldn't happen. I wasn't rude to him but was merely explaining my upset with the food.
I emailed the Hilton complaints team that day which was over a week ago and have still had no reply. Due to no response, I thought I needed to warn other people to go elsewhere. I've had many afternoon teas in different places and The Hilton in York was dreadful. The manager was also extremely rude. Please don't go there.

Hilton Garden Inn Dubai Al Muraqabat

One of the best hotels in Deira area
I like the great location
The staff are friendly food good
The operation manager of the hotel is Miss.Mansi careful about the comfort of the guests
Excellent house keeping service thanks to Mr. vmesh room service great thanks to miss daina
reception is fantastic thanks to Mr.Calvin Mr.mohamed and Mr. pitrak
He always welcomes me and mentions my name
I like the smile and welcome from Miss.jackline and miss. Allai the hotel worth the visit but i did not get the point for my stay as loyal member Dimond

Stayed at the Doubletree by Hilton Coventry. The room was cold on entering, I asked someone to come and have a look and if they had another radiator. When I returned to the room it was still cold and there was a small portable radiator that was on but it didn’t make any difference. The radiator was on all night but the room was still cold. I was actually shivering when I got into bed and had to put extra clothes on. The bathroom had no heating so that was worse, the tap fell off over the bath when I turned it, the water was only Luke warm and kept going cold intermittently which was even worse as the room was freezing. Breakfast was ok although the fresh bread which I sliced was not very nice at all. Overall definitely not value for money and not the standard I expect from a Hilton hotel. Will think twice before booking again

The Trafalgar St. James I London: efter 2 måneder kæmper jeg stadig med at få et depositum retur som de har bekræftet mig i jeg skal have retur…penge kommer bare ikke!

I understand that it's a hotel, but 2.50 for a can of soda, with their being no stores (Target, Walgreens, or Walmart) for 20 miles in either direction is a bit extreme, or maybe it's me !!!!!!! If I'm traveling from another state, funds my be a little tight......