Hilton Avis 

DoubleTree by Hilton canary wharf review

Come here for my 50th birthday... For a couple of nights.. 18th, 19th November

Thought I would pay a little extra....

Wish I never. Rooms tiny, hotel, away from the bar and restaurant areas, need work... Cold room. Paid for a better room with a balcony.. It's like a caravan, size and shape.
Bathroom is so small the door touches the toilet.. Carpet stains. Not clean at all.. Remote for TV disgusting.

The hotel is in need of renovation.. Just painted over woodwork so many times instead of replacing properly...

No coffee machine either. States on Booking.com. Well maybe it's worded wrong and.. Coffee bags????
Awful.... Worst thing I've ever had.
Now, I have to go find a decent coffee. I'm my birthday..
After having a hotel that's around £300 a night,

What a joke... No coffee machine...... Oh, a kettle, coffee "bags" and a spoon... Guess that's a coffee "maker"

And I have another night here big mistake coming here on my half century day 😔😭😞

Damp cold room... Only good thing is the balcony.. But it's November, so pretty chilly unfortunately..

I do not recommend whatsoever.. Stay away, unless you get it for a real low price
Room 644

Edit 5th December

After being contacted by the hotel, things sort of made where more positive..
They said they would refund half the cost and on out next visit we would have a proper upgrade..

But still waiting for the refund?
Tried to contact them just being ignored now..

So adding that they are lie to customers to the review

I recently stayed at HBH London Old Street with 4 friends. We were very impressed with the hotel. It was very bright and colourful. The rooms were very spacious and very clean. Breakfast was plentiful and hot. The staff were so welcoming and friendly. We were so happy with this hotel and will be returning in the future. We were in rooms 121 and 123.
A special thanks to Joseph and Angelica. Thank you

Hilton Midtown - possibly the worst hotel in New York. Appalling and uncaring management, endless problems. Bottom line is they simply dont care.

Stayed at Hilton at Stadium of Light on Friday night before football following day with my son. Staff were super friendly and helpful throughout stay - good check in, room was great (comfortable and clean), dinner was good, breakfast great. Staff also helped when i had an issue having left part of my phone charger at home. Even managed to squeeze us in to restaurant for lunch despite having not booked!

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HAMPTON BY HILTON VIENNA CITY WEST
Venerdì 1 novembre 2024, come scritto nel sito e prenotazione il check-in era alle ore 15..
Arrivate un po' prima, abbiamo atteso come ci è stato indicato.
La gente continuava ad arrivare e venivano consegnate le stanze e noi per la reception eravamo invisibili, anzi a mio parere molto scortesi. Un'accoglienza pessima, dicevano che la stanza doveva essere ancora pulita. Dopo 45 minuti ci vengono consegnate le tessere per entrare... salite nella stanza e la tessera non funziona, scendo giù per fare presente il problema e alla reception sono stati un po' scortesi per fare il cambio tessera.
Hanno prelevato subito i soldi dalla carta senza chiedere ed erano 7€ in più rispetto a quanto scritto su Booking.
Dopo un'ora e 10 minuti siamo entrati in stanza.
Stanza in ordine per fortuna.
Colazione esperienza allucinante, caos confusione e tanta tanta gente. Posto troppo piccolo per la quantità di persone che si devono servire.
Non lo consiglio di certo.

Room reserved wasnt what we received. M&M's on the floor next to the bed.
After check out I was charged a $250 misc fee. They claimed I damaged their headboard. The manager of the hotel was not helpful and the staff was outright rude. I've gone to this particular hotel for years, but NEVER again

Double tree Hilton Excel

The check in system was misleading and completely unnecessary. I was asked to make a refundable deposit of £50 upon payment for the original booking/reservation costing £93.

I am still waiting for this refundable deposit over 6weeks after the original booking.

Extremely poor customer service after care… won’t be getting my business ever again.

When at dinner I asked for a glass of water. They don’t provide water! Only if you purchase it! The water in Poland is fine. I went on the Hilton app and asked why? They stated safety reasons. So I’m not sure this hotel is safe to stay at!!! You can’t even drink the water in your room! The Hilton Garden Inn Krakow airport should be avoided at all cost! Unsafe water!!!

I often stay at Hilton. The last experience in London Croydon was very good. They were very pleasant and helpful.

On arrival at Hilton Garden Birmingham Airport at 2.30 am I was told I had cancelled although my payment was taken , after 40 minutes we were given a room, I then find I was changed 3 times at different amounts.
Great room but staff appeared untrained, stayed Friday 20 th only for 6 hours to pick up car from adjacent multi-storey car park.

This is a great company who treats their guests right. I have no idea why their rating is so low!

Stayed at the homewood suites by Hilton in Irvine CA. Made arrangements ahead of time to book many rooms for my son’s wedding. Worked with Hayley the sales manager - I can’t give good enough review for her - she went above and beyond to make sure all my guests stays were fantastic- she is both an asset to homewood and the whole Hilton chain !! I would give her a million stars !

4 nætter i 33 etager højt hotel i Toronto,
Alle 6 elevatorer ude af drift.
Alle henvist til 2-3 små serviceelevatorer, dvs op til 30 min. Ventetid og ingen mulighed for at benytte spa, pool eller gym.
De tilbød ved afrejse at refundere prisen for én nat.
OK, hvis de så havde gjort det!
MEN det var at lyve folk op i deres åbne ansigt, for trods rykkere ingen penge.

So my husband booked a room for 2 nights in the Hilton Wembley some how we ended up paying 1244 dollars ? After being side swiped on the Hilton website , non refundable to find we have the use of a standard room at half the price to add insult to injury , we would be more than happy to pay the rate advertised on the website , we have even had to pay a further 59 pound for breakfast , so the moral of the story is be careful what you book is certainly not what we planned

I worked in the Hilton Metropole on Edgware road in London as a painter for 7 months and the place disgusting from a hygiene point of its unbelievable what the back of house looks like when you are there everyone is nice to you soon as you leave because of the unreasonable work load for really low wages I left and now they are acting petty over 2000 pounds you funny guys I worked for a full month they send me a fake payslip I email them they say call your manager line manager or HR and I emailed them with no response to save yourself the hassle go get a better job and don't involve yourself with these people

Subject: Formal Complaint Regarding Poor Service and Room Conditions

Dear Hilton Hotel Management,

I am writing to formally complain about the extremely poor service and unacceptable room conditions during our recent stay at your hotel. We had high expectations of the Hilton brand, but unfortunately, our experience was deeply disappointing and far below the standards we anticipated.

Before our arrival, I sent an email informing the hotel that my fiancé suffers from severe eczema triggered by dust, and requested that our room be exceptionally clean. However, upon entering the room, we were appalled to find it filled with dust and reeking of smoke. Dust covered the room and bathroom, including the supposedly clean towels. The shower was dirty, rendering it unusable.

After a long journey, we were in desperate need of a meal, but to our dismay, the kitchen was closed. We had verified beforehand that the hotel advertised 24/7 kitchen availability. We were forced to order Uber Eats due to our hunger and exhaustion, which was highly inconvenient and unexpected.

Moreover, the reception staff were unfriendly and unprofessional. They spoke rapidly and seemed uninterested in providing proper customer service, treating us more like an inconvenience than valued guests.

To add to our frustration, when we ordered a beer, the receptionist spilled it on my jacket, causing further discomfort as we had a flight the next day.

Additionally, the main door of the hotel was constantly shut, requiring us to wait for the receptionist every time we needed to enter, which was highly inconvenient.

To summarize, our room smelled of smoke and was full of dust, the kitchen was not open as advertised, and the customer service was appalling. We hope to resolve this issue promptly.

Considering these issues, we are requesting a full refund for our stay. If this matter is not resolved satisfactorily, we will escalate our complaint to Hilton’s corporate office and share our experience on review platforms such as Trustpilot and others.

Thank you for your attention to this matter.

Sincerely,
Przemysław Woroch

I thought the Hilton was meant to be premium, my towels smelt like dogs. not happy

Very rude service, Jung up when I tried to tell her somebody used My Card. To go to a Hilton hotel. This was Hilton Memphis us.

I have to give credit to HHonors. In a time when Marriot Bonvoy CS has lost all competence because they’ve oversold “status” via being a lender, HHonors support was polite, prompt, knowledgeable and easily resolved the issue in 2 phone calls and 20 minutes.

Thanks Joyce!

Marked better experience conpared to MBonvoy and I dont have status with HH or anything.

I stayed at the Hilton Garden Inn Dallas/Allen in Texas over the Memorial Day weekend and reported the following horrible experience which became much more draining and infuriating trying to resolve with zero resolution:

1. There's construction and I could not rest because of the construction noise, when I came to take a strongly needed nap in the day. That was a terrible thing. When I called the front desk, they were not very empathic and not helpful at all. 2. There was a leak right outside our room and whenever room service came to deliver something, my socks would get soaked. If I would have to walk underneath it, it would be insane. It was an eyesore and very characteristic of the experience. It just kept getting worse of the days we were there, not better. And most importantly, when I'd come back with my shoes on, it traipsed mud into the entryway. 3. There was no hot water the entire time.

The worst irony is that they have a big sign in the lobby saying that its their promise to make it the best stay and that anything not meeting expectations will be immediately taken care of. That was the opposite of our experience. And when I shared this with the general manager, he said because we were part of a broader group that had a festival nearby, he could only offer Hilton rewards which I don't have membership for or care to have membership for. I don't want to use Hilton and don't want incentives to stay there. He did not respond to my messages until I'd keep following up and kept trying to close the thread instead of rectifying the situation. There was no accountability, responsibility, empathy, or address of anything. It was even more upsetting the way it was handled.