Holdcroft Motor Group Avis 

We booked a service and mot on line and had the confirmation booking come through. We took the car to holdcroft wolverhampton on the day to be told by a rude woman that there was no booking made for our car when I showed her the confirmation she just shrugged her shoulders and said you shouldn't have booked on line you should have phoned and then she just went back on her screen. She wasn't interested and was no help at all. What's the point in having an online booking if they don't even bother with it. Its the last time I will go there for an mot and service.

The salesman was thorough in every aspect of the purchase and made everything so simple and very easy for me. Customer service is excellent.

I would definitely recommend Holdcroft Nissan Crewe because the sales staff and friendly and knowledgeable. Both Nathan the manager and Alex were very helpful throughout the whole process. There is a wide choice of used Nissan vehicles all reasonably priced. Overall a very satisfying experience.

The experience was very smooth no pressure sales. Clear info, good pricing. The car was perfect when I collected it really easy purchase

The team at Holdcroft Hyundai Cheshire Oaks were really helpful and I'd recommend them because I wasn't rushed through any of the information needed either for financing or during handover of my new car. I was helped to find the ideal car for me with no heavy sales pitch or pressure at all. I went on a few other test drives on the same day and Holdcroft were the most helpful, patient, attentive and welcoming of the dealerships we visited. I love my new car and have already recommended Holdcroft to a couple of friends!

Very helpful and patient sales person. Listened to our requirements. Found a car. I did a test drive and was impressed. Went on to buy it.

Excellent information and great customer service

Awful place, awful people, stuff. Wanted to switch Renault Branches. Being a qualified Renault Vehicle technician, I wanted to speak with the manager about it to prove myself but didn't get a chance rude woman behind the desk said, "We don't take people on." No apologies nothing walked out like a freak, offended. Stay away from Holdcroft.

Booking a Service
Trying to book a service with Holdcroft Volvo is like trying to navigate the 7 circles of hell. Firstly it is never possible speak to the service desk, a call back at the time of their pleasure the best you can hope for. They have a Glovebox online booking system which once a service is booked does not work for ammendments such as change of date. There is also some central booking line which allways has 9 people waiting.

Booked my car in for a service using the online booking service. Got an email confirming my appointment for 17th August. When I arrived I was informed my car;

"was not booked in until 26th August. The system sometimes books in days that are not available so they are rescheduled for the next available date."

NO PHONECALL OR EMAIL to explain this cancellation. How is this a normal procedure? Surely there must be loads of people turning up with no idea their service date has changed? The online booking system is not fit for purpose.

I took a day off work for this service (as I need my car for work). What a waste of time.

I also feel the service staff could have been more helpful. There was no 'sorry' or anything helpful from them. They simply just explained the terms and conditions in the email, that they can change the date given to the next available date if unavailable.

The fact nobody called or emailed to explain this is out of order. I will be cancelling my service plan with Holdcroft

Had a brand new Jaecoo 8 delivered from Holdcroft Jaecoo Stoke. The car arrived covered in scratches on both front wings, the interior, the rear windows, on the windscreen, the roof, as well as hologram buffer swirls all over the car from someone using a buffer incorrectly. The car was also dirty and covered in water marks, making any kind of thorough inspection extremely difficult. Consider that this has been one of the driest periods on record, so not like its been raining. Issues were logged with the delivery driver and then they naturally get sent back to Holdcroft via their systems instantly as part of the delivery process. I also followed up on the delivery report with my own report highlighting all issues in writing (just in case).

Once their own delivery report landed:-

Excellent customer service would have been a proactive phone call that very afternoon, acknowledging the issues and assuring me that it will be made right.

Average customer service would have been a call on Saturday / Sunday to discuss.

Poor customer service would have been a call the following week……

Zero customer service is where i am at.
It is now over TWO WEEKS and no one from Holdcroft has been in touch, at all, what so ever, despite multiple chasers. This is a complete systematic failure of the PDI process, the delivery process and the after sales / customer service process. Truly lost for words and the experience of owning a new car has been irreversibly destroyed.

I'd suggest Holdcroft Mazda Hanley to a friend because Charlotte was very friendly very knowledgeable and she got the car ready for me to collect on Saturday. The car was in excellent condition and been serviced and MOT on it great service.

The purchase was transparent and smooth. Conducted very professionally by Bret Reader.

The staff are excellent. Always friendly polite and helpful. From buying the vehicle to having it serviced i am extremely satisfied.

I booked my car in for it's Second service and got a quote for £341.

When I came to pay, no other work had been carried out - but the tried to charge around £420.

How can you trust this dealership when this is what they do, another person may have just paid this and not questioned it?

I think I'll look elsewhere in future no matter what excuse they use to try and explain themselves. I don't like being taken for a fool.

Excellent and truly helpful team,no pressure and always explain things well. Would definitely use again and recommend.

Jessica was lovely, explained everything I was paying for found a car which was in my budget. Kept in contact throughout.

Friendly staff and a great selection of cars, with some superb genuine discounts on offer

Excellent service. Thank you very much.

Had a fantastic service at Renault Holdcroft hanley on Leek Road, can't fault them in anyway no1 staff team