Holdcroft Motor Group Avis 

I was very happy with salesperson , nothing was too much trouble . The process of buying the car was not rushed and every thing was explained to me.

Just like to say a big thank you. To Andrew Bradley for helping me buy my new car. Made it really easy to do and no pressure was made. Big decision for myself. All at the showroom were very welcoming. And have a few more customers hopefully lined up for him soon. Thank you once again. Best experience when buying a car I’ve had.

Brought 2 18month old cars from Nissan Holdcroft Crewe, sales service was fine. However after sales was atrocious. To cut a very long story short 1 of the cars had several faults, some of which were sorted, 1 which wasn’t. In the 1st 4 months of owning the car it spent 75% of this time at the garage, initially no courtesy car offered even when repeatedly requested. On one of the occasions the car was returned filthy after being at the garage for 3 weeks, even dog hair in the boot ?? Eventually I gave up and took the Juke to an independent auto electrician who diagnosed the fault in a couple of days, this was then repaired under warranty at an alternative Nissan dealership. Overall experience with Nissan Holdcroft Crewe was very poor, staff were rude, condescending & clearly not interested. I even tried on several occasions to reject the vehicle under the consumer rights act, which they kept refusing to accept. Do yourself an favour and steer clear, not what I would expect from a main dealer.

We have had a cherry 7 hybrid 2 months now and would definitely recommend them we have put £40 petrol in when we picked it up and have not used any yet it drives rearly well compared to the ford kuga we had only niggle we have and it's not a problem is the automatic boot release is tenpremental also got to say all staff are very professional and helpful a special mention for George who absolutely fabulous Ray and Jane☆

Great customer service, car I purchased is excellent, very good all round service from Holdcroft

First time owning a Nissan and my Juke needed a software update as the radio and sat nav continually dropped out. Took it is to be updated and when I picked it up was told it hadn’t been done as the update ‘wouldn’t go in’. When I called to find out what I could do next I was told they’d tell me when it could go back in. Haven’t heard from them since. I’ve ended up paying to get it done elsewhere.
First ever time owning a Nissan and you only get one chance to make a first impression - and this has been really disappointing.

Everything sorted in a few days no problems

Good service easy to pay monthly . Mot passed was sent a video of the MOT. Cleaned and vacuum my car after. Well done to all involved 😁.

My brand new EV was delivered with a scratch near the wheel arch and on the driver's door interior trim. But worst of all they delivered it with 1% battery! I have no home charging facilities, but luckily managed to charge before it ran to 0%.

Avoid Holdcroft for any new car purchases.

Excellent care and attention to our requirements and Brett came up with a fantastic deal which suited us well

If you are thinking of purchasing a vehicle from Oldham Hyundai, do yourself a favour and run a mile. I can’t wait to hand the keys in on expiry of my contract.

Sales service is great, after sales is absolutely appalling. Don’t care, not interested, incompetent - take your pick. I’ve lost count of the number of times it’s been in for the same fault in the 3 years since I bought it - 7/8 at least. The last time, I literally drove 200 yards and the engine management light came on again - clearly nobody had test driven it. Shambles. 40 mile round trip every time I have to take it in.

Eventually broke down, again, same unresolved fault. Ended up on a low loader which could only be taken to the nearest dealer - in Gateshead! 3 months later, same fault, reported in June, earliest I can get it in with a courtesy car - September!!

Nobody gives a damn. Staff are pleasant enough on the desk, but that’s as far as it goes. Avoid at all costs. Management should hold their heads in shame - Arthur Daley was more trustworthy than this lot

Saw a mini countryman that I liked through holCroft in northwich .so I rang up to see if could be transferred to the northwich branch .spoke to a lady called Alisha who said she would ask her manager, she rang back and said yes if you put a deposit down we can transfer it so I put a deposit down on the Tuesday . I rang on Thursday to be told I needed to get my fianance in place be fore they would move the car even Though they took a deposit on the Tuesday and told me the car was on its way . Then the manager Gary rang me who was very rude and said he needed to know if I could afford the car ! Then agreed that he would give the go ahead to move the car I got a phone call Friday telling me I needed to get my finance in place before they would move the car bare in mind I hadn’t even seen the car and I wasn’t going to
Sort fianance out before I’d seen the car or know that it’s the one I wanted !by this time id heard enough bullshit ! also you view a car first if it’s the one you want then sort out the finance. So pushy and excuses after excuses !!the sale from start to finish was unpleasant and a complete waste of my time !!! I asked for my deposit to be refunded and will go to a garage who knows wot there doing and how to treat customers! There is plenty of garages who will transfer stock no problem not all this messing about !
They have turned down a 22 grand sale down with not even as much as an apology!! There loss ! Worst customer service I’ve ever had in my life ****AVOID this garage at all cost !!!

Bought a 23 plate ioniq 6 , clearly not prepared well , botched jobs like wheels refurbs which on closer inspection look like they were done by a 5 year old. Bodywork issues , and lots of faults discovered over a period on weeks, including safety recalls that were not completed before it was sold to me, questionable whether a service was actually done , car service timer says not and so did Hyundai systems until it was changed to say a service was done. While Holdcroft eventually offered solutions actually getting them actioned has been a nightmare, Hyundai finance department is unprofessional and incompetent. I loved my previous I0niq 6 but now its unlikely I will ever do business with them again.

Having bought and traded in many cars since 1973 and used the Warrington Honda dealership since 2001 (Savoy, Lightcliffe & Holdcroft), I am quite savvy about dealing with car sales and often feel sorry for any sales executive who has to deal with me! That being said, Lucy very much held her own and was probably one of the best of the many car sales staff I have dealt with in 53 years of motoring. She is very attentive, has an eye for detail and ensures that everything she promises actually gets done. She does her homework on the car she is selling and is able to answer all questions without reference to anyone else. She is an effective negotiator and made me feel that we had come away with a good deal. I hope that she stays at the dealership because I would be happy to deal with her for my future purchases at Warrington Honda. Thank you!

Tony was brilliant throughout the sale. Car was available at a great price and the delivery was within a week. Car is in excellent condition.

After sales disappointing this time second car from Nissan and sorry to say last car also now moving away from the Nissan range and won’t go back

Amazing genuine team, no sales pressure the focus was always on making sure I found the right car for me.

Sales side at Shirley fine - but service staff slow and unhelpful

A pleasant experience in a pleasant environment.

Very well looked after by Jas.
Holdcroft we're very flexible to my needs and very helpful.
Lots of choice of cars to choose from.
Very happy with my purchase and would highly recommend.