Holdcroft Motor Group Avis 

I recently bought a car from Holdcroft Hyundai and wanted to say a huge thank you to Leo Whittaker for the outstanding service he provided throughout.

Leo made the whole experience incredibly easy from start to finish. He was friendly, professional, knowledgeable, and always happy to answer any questions I had. I genuinely felt that he wanted to help me find the right car rather than just make a sale.

Communication was excellent throughout the process, keeping me updated every step of the way and making sure everything was ready for collection.

The level of customer service I received from Leo is right up there with some of the best I've experienced. He's a real asset to the business, and I wouldn't hesitate to recommend both Leo and Holdcroft Hyundai to friends and family.

Thanks again, Leo!

I recently had my Volvo serviced at Holdcroft Volvo Hanley on 20/05/2026, and I am extremely pleased with the experience from start to finish.

The customer service was outstanding. The staff were professional, friendly. The service team carried out the work to a very high standard and provided clear explanations of the checks completed.

My car was returned in excellent condition, and the overall experience reflected the high standards I expect from a Volvo dealership. It is reassuring to know that my vehicle is being looked after by knowledgeable and skilled technicians.

I would highly recommend Holdcroft Volvo Hanley to anyone looking for professional, reliable, and customer-focused service. Thank you to the entire team for making the experience smooth and stress-free. I will certainly be returning for future servicing and maintenance.

Friendly and professional staff. The purchase process went smoothly.

Very knowledgeable and friendly staff

My wife has driven an I20 for the last 3 years and decided she wanted a newer model .
We went to Holdcroft Hyundai leek road Hanley stoke on trent and she dealt with a lovely lady called Natalie Bird. Myself and my wife felt really comfortable with her, she was very informative , a pleasure to be around , a fun lady and got my wife exactly what she wanted . Thanks Natalie, your doing a great job , keep up the good work from Tone & Jill Walker x

Matt from Oldham Mazda / Holdcroft did a great job when I decided to purchase a new Mazda. Despite living the other end of the country, I had a very good experience, it all went very smoothly and the car was deliver to me exactly as expected and on time. They also gave me a good price on my part exchange. I would definitely recommend Oldham Mazda if you are considering a new Mazda car.

My experience at Holdcroft Volvo Hanley was memorable because staff were friendly and helpful and were quick with responses.

Staff were very friendly and helpful
And made my decision easier

In addition to the outstanding qualities of the Mazda CX-60 itself, the overall purchasing experience was equally impressive and deserves significant recognition.

From the outset, the sales process was conducted with professionalism, attention to detail, and genuine customer care. Every enquiry was handled efficiently, transparently, and with a clear commitment to delivering the highest standard of service.

A particular mention must go to Natalie at Mazda Stoke whose professionalism throughout the entire process was exemplary. Her product knowledge, communication, patience, and dedication ensured the experience was both seamless and reassuring from start to finish.

What stood out most was Natalie’s passion and attention to detail. She consistently went the extra mile to ensure the vehicle was presented in immaculate condition and that every aspect of the purchase was handled to the highest standard. That level of customer service creates genuine confidence and reflects extremely positively on the Mazda brand.

In today’s market, exceptional customer service can often be just as important as the vehicle itself, and this experience successfully delivered both:

* an outstanding premium SUV,
* and a first-class purchasing experience.

The professionalism demonstrated throughout the process transformed what could have been a routine vehicle purchase into an enjoyable and memorable experience worthy of commendation.

After test drive i picked up grinding brakes on my £17,000 Qashqui, a few small scratches on rear door and oil marks on vinyl above drivers door. No problem, we will sort it. Picked up car, still scratches but they t cut it there and then. Took it home, brakes still grinding, looked up and oil marks still there (cleaned it myself). Checked mot cert in glove comp, saw an advisory for 4 cracked tyres from 8 months prior, but Holdcroft mot there was no mention. Went in 3 days later and was told basically there was nothing wrong, suck it up. Sent an email to someone, got a call from them, arranged to go in for checks. After 2 days in their serv dept i was told the tyres had slight cracks on the egdes, wrong, the tyres are also cracked within the treads. I asked about the brakes, they didnt know they had to look at the brakes even though it was on the email and check in. They later said the brakes are ok, the grinding is usual for Nissan, i just need to brake more and the grinding should go, even though i have done over 400 miles around town. Dont leave with a car until you have got what you want because once you leave, they do not care, poor culture within the whole department.

Thank you to the service team at huyundai crewe professional and friendly. All so the sales staff who made sure we were looked after, thank you Graham and Derryth Hawley.

Professional Service for my 2025 Mazda MX5, and brilliant live video information on the progress and results from the Technician doing the 12 month service

Excellent Service from Hyundai Stafford especially from Jon Lovell who was the most friendly, helpful, trustworthy and professional person. He had excellent retail experience and always explained everything very clearly. Jon's knowledge and excellent communication made the whole process enjoyable.
I would definitely recommend to anyone.
Thank you

One of the best car buying experiences we've had. Relaxed, accommodating, very friendly, great customer service. The salesman & Manager went out their way to listen & help with all our requests. Even the serious bits were fun. Explained everything in detail we could understand. I would highly recommend this Holdcroft Dealership

The service from first phone call about the car to the handover was exceptional. The salesman was excellent from start to finish and was looked after really well in the showroom by everyone including the manager would recommend them to anyone who wanted to buy a Volvo

I wanted to raise a complaint because Holdcroft is sending text messages to me, forcing me to book a service appointment with them, although I am not their customer. According to their complaint procedure, at first, I had to speak to the General Manager; however, the manager was not available at the time I contacted Nissan Hanley. I asked for an email address to send a complaint to, but I was given an incorrect email address. Overall, these experiences have demonstrated a level of disorganisation and incompetence that I would not expect from a dealership group.

Holdcrofts Crewe I recently bought a car and even tho before It was due to be delivered the car had a recal so you can image my disapointment , but from that moment the care and communication I received from Finn was excellent he kept me updated on a regular basis so I felt I was in the loop. Any questions I asked he answered with confidence. When the time came for the hand over Chris and Finn rang to make sure I was ready for the hand over and asked if there was any questions or things I was not sure about. On the day of the hand over nothing was to much trouble for Finn and he made sure I was happy with everything. He talked me through all the Tech and helped with any questions I had and made sure everything was set up how I wanted it. I cant Thank Him enough for a really smooth hand over.

Lucy at Warrington was simply the brightest sales person I've ever come across! Very knowledgeable about cars, very quick, good listener, amusing...she fixed a couple of puzzles (in the buying process) and helped me throughout. She really is streets ahead of the usually blokey vibe in car showrooms. Underneath her cheery, smiley style is a serious professional.

I honestly couldn’t recommend Mazda Oldham enough. From the moment I walked in, everyone was so welcoming, friendly, and genuinely helpful. Unlike the typical “car sales vampires” my boyfriend jokes about at other dealerships, the team here never made me feel pressured or pushed into making a decision just for a commission. They actually listened to what I wanted and worked with me to find the right car within my budget.

What really stood out to me was how well the staff worked together as a team. I had help from multiple members of staff throughout the process, and every single person was lovely to deal with. Special mention to Brandon, Jenny, and I think Morgan, who were all incredibly friendly, patient, and supportive from start to finish.

At one point I was considering a car that was slightly out of my price range and had higher mileage than I originally wanted. They gave the perfect amount of encouragement without being pushy, and when I decided it wasn’t quite right, they completely respected that decision. Instead, they kept an eye out for similar cars within my budget and even rang me with updates when new ones came in.

This was genuinely the most hassle-free car exchange I’ve ever experienced, and I really appreciated how honest and down-to-earth everyone was. I’ll definitely be returning to Mazda Oldham when it’s time for my next car.

Recently purchased a Volvo from Holdcroft and it was a very pleasant experience. Alan was very professional throughout and kept me updated at every stage. Alan was also kind enough to pick us up from the train station to take us to the showroom. Sam on the reception desk was also very polite and helpful. I would highly recommend using Holdcroft Volvo Stoke.