Holdcroft Motor Group Avis 

Recently bought a Volvo XC40 from holdcroft Stoke. We dealt with James from start to finish and found him very polite friendly and helpful. He kept us informed all the way through the process and made it all very easy for us. Great service from Volvo and very happy with the car!

Booked my vehicle in for a second service a month ago and told them that I would wait whilst it was carried out. Four hours and no update or information relating to timing. I had a walk around and it was parked up. I asked when it would be ready and the service rep told me it was being washed - no it wasn't as I am looking at it. Another 30 minutes whilst they wiped it over with a dirty rag and used a vac that seemed to leave more dirt that it picked up. I mentioned some work that I wanted doing when I first booked the vehicle in and also reminded the rep on the day. That was never carried out. I was also charged for parts not used - which I refused to pay for. Keen to sell me a vehicle but no customer care afterwards.

Excellent sales person good choice of cars very clean showroom

Purchased at MG Stoke. Had a couple of issues after purchasing, but they sorted them out quickly and efficiently.
Staff very polite and helpful. Highly recommend, in the knowledge that you get excellent after sales service.

Two years ago I purchased a MG HS from Holdcroft Cheshire oaks.I have always had company cars but I am due to retire so I felt I should own my own.I have worked in the motor trade for 48 years.I bought the vehicle and as part of the deal I was sold it included the first 2 services FOC.My vehicle was picked up for the first service at a cost to myself of £25.It was also scheduled for a DAB aerial.modification.

It went in and the modification was done but unfortunately the first service was not done as an oversight which I was unaware of.The vehicle booked in a year later for its second service, this is when it came to light that the first service had not been done.The vehicle was serviced and a fault reported that a TPMS light would need further investigation under warranty.

I rang the service manager Adam and I explained the situation to him.He said not to worry that they would do the 3rd service for free to honour our agreement.I asked him to make a note on the system.I arranged for the vehicle to be picked up for its free 3rd service,an MOT and the TPMS fault to be looked at.I again was paying for collection.

I receive a call from Adam two days before it is due to be collected saying he can find no record of the initial agreement even though the vehicles in the showroom had it plastered all over the windscreen and they had done the 2nd service FOC.I told him it was him who said he would service it.He refused to honour this so I cancelled my booking.

I took it to my local garage who did the MOT and said it had failed because of the dash light relating to the TPMS light.He said he would try and reset it, which he managed to do.Its very odd that the corner garage could sort the warning light but the main dealer couldn't.This cost a further £25 to resolve.I am very unhappy at the treatment I have received despite enjoying the vehicle very much.Happy motoring!

My experience at Holdcroft Hyundai Cheshire Oaks was memorable because Colin listened to what we wanted and needed from the car, then showed us ones he thought we would like. I didnt feel pressured into buying any car, it waa all very relaxed and i loved the fact i could take the car for a couple of hours to test drive. This helped me make my mind up that it was the right car for me. Colin explained everything in detail and had excellant communication throughout. I love my new car and it has everything that myself and my husband asked for.

Avoid the Hyundai Cheshire Oaks dealership. I was sold a faulty "Approved Used" EV. They have appalling aftercare, and they ignore severe security flaws.

My wife and I bought an "Approved Used" 71 plate Ioniq 5 last year from Cheshire Oaks Hyundai, putting down a £10k deposit and financing the rest - basically blowing through our savings. We were absolutely assured the car was in perfect working order. We were told "we sell so many cars, we don't need to sell cars with problems".

The car completely out-right refused to charge. I spent an entire day trying 15 different public chargers (fast and slow) to no avail. Attempting to charge it at home blew our house fuse. We had to limp it back to the dealer on 3% battery, only for it to throw a 12v battery error there when plugged in (likely the infamous ICCU fault). The salesperson who sold it to us, who I assumed would help, literally shrugged when I was clearly in a bit of a state of panic having driven down the motorway on 3%.

Trying to get it booked into servicing involved days of unanswered calls and broken promises of calls back. When we did eventually get a slot, we were left without a car and no courtesy car was provided for weeks.

I sent a detailed email to management - and copied in a few other addresses - outlining the problems and our poor treatment. It was completely ignored. Absolutely no reply, no calls.

Eventually, I got my car back. Even that was a whole process - I was told contradictory things about what exactly was the problem. A faulty thermometer, the 'entire charging unit', the ICCU.

In the last year, I have repeatedly called them asking them to apply a known security update to protect the car from wireless theft. Every time, they claim they know absolutely nothing about it - that they will look into it and call back. It has been months. I called Hyundai Head Office, who confirmed this dealership has been sent multiple bulletins and should know exactly what this is. Yet, the dealership still seemingly refuses to look into it, apply it, or offer any explanation, actively leaving my car vulnerable to thieves.

For what it is worth, the car is great. The dealership are not.

Once they have your money, you are on your own.

The experience at Holdcroft Mazda Hanley was great because easy efficient purchase, felt cared for, staff had a family attitude everyone was friendly and courteous

Very poor service and unwillingness to address complaint despite sales representative admitting that they had fallen short. Sales staff and managers extremely unprofessional despite our being loyal customers of more than 10 years standing. Extremely unimpressed and won't be returning again.

The service was professional, efficient, and customer-focused from start to finish. The team was friendly and made the entire process smooth and stress-free. Special thanks to Mr. William, who was extremely helpful, approachable, and explained everything clearly. I would definitely recommend this company to anyone looking for reliable and excellent service.

My experience with Holdcroft at Ellesmere Port has been awful. I bought an MG from the same sight and the sale was perfect. After a small amount of time I started having issues with my brand new car, over almost 10 months, I was back and too with them to get the issues resolved, having to fight for a courtesy car each time, being told there was nothing wrong when there clearly was and having to call out the AA each time to get my car going to take to them each time. Staff sometimes rude and unhelpful, never reading messages sent to their team on their WhatsApp group or through their site which clearly says they will respond immediately, being told that they don't even use that site, so what's the point!!! Lastly, booked by car in for it's first service, turn up on the day to be told that's they booked it on on the wrong day. Just absolutely awful and with no apologies like it was all my fault. I would defo not go back to Holdcroft for anything and would certainly not recommend them. Please don't let this effect the team from MG as they were fine but once the car is sold, you never deal with that side ever again - just this shocking service desk and reception team!!!!

Excellent salesman. Would recommend Tony Kufandirori to anybody wanting a honest, helpful and friendly person. He even followed up on the sale to make sure everything was running smoothly

Excellent service throughout, from first contact, test drives offered and arranged, pricing and trade in offered down to final price negotiation. I couldnt have asked for better service and attention to detail throughout.

It was lovely and welcoming and I felt they were very helpful.

We would like to say that the service we have received from MG Holdcroft as been outstanding.
This is our second car from the branch and every time we have needed help we have had "FIRST CLASS SERVICE".
We would like to say a big "THANK YOU" to Alex who has been "OUTSTANDING" with us when we have visited the branch.
Alex is a credit to Holdcroft's he has sold us two cars and has given us great service.
We would also like to thank the service staff Tracey, Allan and Phil who have also help us many times, they are all outstanding staff members.

Worst after-sales service ever.
If you have a problem with your car after buying from this dealership, you will have a very difficult time getting it resolved.
I bought a Nissan Qashqai (23 plate) in January 2026 as a birthday present for my wife. I drove all the way from Croydon to Stoke-on-Trent to view the vehicle. During the test drive we noticed mould/fungus on the driver’s seatbelt, and we were assured the car would receive a proper clean before collection. However, when we came to pick up the car, the seatbelt was still in exactly the same condition.
We were also promised a full tank of fuel, but the car had less than a quarter tank when we collected it.
It also became clear that the car had not been properly checked before being sold. Shortly after purchase I noticed several issues:
Noise from the brakes
Driver-side mirror not folding properly
Chipped windscreen, causing poor visibility
Before purchasing the car the staff were very polite and helpful. However, once the sale was completed, communication became extremely poor. I constantly have to chase them for updates, and although they repeatedly say they will call back, they never do. Messages often go unanswered and I keep getting passed between different departments. They also show very poor knowledge of their own Nissan warranty.
Overall, I am very disappointed with the customer service and after-sales support. I am currently still waiting for a phone call from them for the past two days regarding the windscreen issue, and nobody has contacted me.
Based on my experience, I would advise others to be very cautious before purchasing a vehicle from Holdcroft Nissan

Just to say a big thank you to Gary and Sophie Used car sales team at Northwich Holdcroft for their help in getting me the car that I wanted. They went out of their way in all aspects and issues Thanks Again

They had the car I wanted. The sales staff were helpful and not pushy. The delivery was arranged quickly and efficiently. The inside of the car could have been cleaner, under seats etc. but generally service was good and supportive.

I was new to the brand Alan was helpful and explained everything in detail .The car arrived quickly and was great
I felt valued and would recommend this branch also love my new car

Brett reader sales advisor couldn't thank him enough very friendly polite helpful wish I could give more stars that's how good it was.