Home Appliance Guard Avis 

Was called by Bee to arrange replacement of wine chiller handled very well, swift, efficient and professional

Jay was lovely to speak to he was very helpful I really appreciate his help he reassured me about my new plan thanks ever so much

The engineer that came to repair my machine was courteous, on time and tidy. He repaired my machine with no fuss.

Bee , answered all my queries professionally and without making me feel uncomfortable. She was easy to talk to and able to direct me to the appropriate person, she talked me through the process and ensured me that my issues would be resolved.

The engineer telephoned me to let me know when he was arriving.He was very courteous explained what he was going to do regarding the repair of the pipe.a d made sure everything ,was in great repair

Engineer was pleasant professional and thorough
Thans

A quick easy repair done on my grill, the engineer arrived on time and was very pleasant,he was in and out within 10 minutes, a satisfactory result, very pleased with this company

very polite, thorough and fixed my dishwasher under extremely hot conditions. yanis is always good and helpful

Excellent customer service, always very helpful, keep you informed at all times regarding engineers coming repair to appliance.

Was helped today by Kai . Very helpful and friendly . Sorted my issue quickly and efficiently. Thank you ;)

My request for an engineer’s site attendance was noted and I was advised that an engineer would be in contact within 48 hours.
I was then subsequently contacted by another company (more local) who advised that they would be able to attend the following Sunday and that I would be messaged with either an 8am to 1pm or Noon to 8pm time slot.
On the Friday, I received a phone call to ask if the Engineer could attend on the Saturday, time slot to be confirmed. I gave my consent but asked the caller to note that I would not be available form mid afternoon on Saturday due to a prior commitment. Later I received a text to the effect that the pm slot had been allocated to me and I then tried to phone the local company to try to re-arrange for another day but got a pre-recorded message that the Office was now closed.
Phoning Home Appliance Guard to let them know resulted with me being advised to try phoning them again or send them an email! In the end, I sent an email which began “Please do not attend …”
The following day, Saturday, I received a text confirming the engineers attendance for that afternoon/evening and at around 2pm another text stating that the engineer would be with me shortly. He turned up at about 3pm.

To be fair the fault was remedied and the faulty unit is working.

My lowish score reflects my view that good Service is about good communication, which was not my experience. It also means that time slots should not be imposed but be agreed in advance. Being told to wait in between noon and 8pm is also far too wide a time range and gives the impression that there is a lack of regard for the customer.

Yanis the engineer was very helpful and contacted me to let me know when he was on his way so I could get home from work in time .

Bee was very helpful and polite, as are all your staff

The worst company, I will cancel my policy
I had boiler cover with them , my boiler broke down on 20 th June we didn’t have hot water when I called customer service services they told me to fill a claim form and someone will get in touch , I did that and received confirmation message three days past nobody get in touch and I start calling them whenever I call them. I will see on the phone. The music is on for half an hour one hour nobody was picking up. I sent them another email. Nobody was replying to the email, so that’s why I had to call a local plumber to come and have a look so my money was wasted with this company plus it was too much stress and I don’t recommend anyone to suffer like me. Imagine if it was winter, it was summer and they were less busy but they treat their customers like this. Please don’t go with this company otherwise you will suffer like me. Thank you.

Dave quickly identified the issue and gave us clear advice for the future.

Chi chi was fantastic, great help great service I have several products covered with home guard have had to claim 3 times now and each time my experience has been 100% positive

The engineer who fixed our fridge freezer was very efficient, polite and helpful. I was in a panic because our dogs had escaped and I had to leave him to do the repair so I could go and look for them. Thank you so much it was a stress free experience, it would have been if the dogs hadn't gotten out.

Fast transaction between calling Home Appliance Guard and them arranging for Hotpoint Whirlpool to come out and diagnose machine.
Parts were ordered and back within a week to fix the problem.

Bee called me back quickly. Noted my repair details now awaiting details of anappointment time.