Hunter Express Avis 

I had a mattress delivered bought through BIGW on Sunday morning without warning. Driver just rang door bell and dumped it and ran off. I tried calling out to him to ask if he could help me bring it in as I have just had spinal surgery but he just shouted get a neighbour to help and drove off.

Absolutely unacceptable service. This company lost my pallet and offered no assistance whatsoever—zero. For an entire month, they showed no interest in resolving the issue and made no effort to locate it. Their staff was consistently arrogant and unprofessional, providing only scripted, meaningless responses. Instead of offering solutions, they accused me of being a nuisance and even threatened to block my number if I called again. The lack of accountability, professionalism, and basic customer service is appalling. Avoid this company at all costs if you value your time, belongings, and respect

What a disgraceful company to deal with. They do not deliver to the address listed on the order or call the number listed in the order - they let the delivery Driver pick where is easiest to deliver weather its near you or not - When they make a mistake they wash their hands it and tell you to contact a different delivery company to collect it from where they LOST it and get it delivered to you. I have never dealt with such insincere people in my life!!!! If you want your goods delivered DO NOT USE these morons!!!

Wish I could give no stars.
Absolutely incompetent company.
I asked for my package to be left around the back of the house. I gave clear instructions. These instructions were not passed on to the delivery company. So now I have a package sitting at my front door over Christmas.
When I rang, the girl was instantly combative and unpleasant. Even though I had proof of my clear instructions.
Hopefully it is still there when I return home.
I can see why this company has horrifically poor ratings. Sack the girl and get someone half decent.
Also get onto your communication with other delivery companies so they can do their job.
I will remember the name and will never use or recommend to anyone. Hopefully you will go bust Hunter Express so that people can get better service elsewhere.

Absolutely DISGUSTING service. Have been calling up about where my package is for the past week and every single day have been told "will be delivered today". Nevermind the fact the package is already an entire week overdue!!!!!!! FOUR TIMES we have seen our package returned to the depot because "no one was home to receive package". WE HAVE BEEN HOME ALL WEEK!!!!!! We live at the end of a cul-de-sac and there is NO WAY we have missed a truck coming up our street. There has been no attempt of delivery whatsoever and ZERO communication. Customer service is absolutely horrible as well and has provided no help to us, are extremely rude and just keep us running around in circles. I will never ever EVER be purchasing from a shop who uses hunter express again, absolutely disgusting. You'd think with all the horrible reviews they have they would at least try to be better to their customers!!

NO STARS Disgraceful company, should be ashamed of themselves and should delete their WOW statement off their website as it is false and misleading.
Still waiting on final package to be delivered (two items split across four packages) that was expected between 5-10 December. Two boxes arrived 11th, third arrived 12th Dec. Tracking shows fourth box in depot (10 mins from my home) on 13th.. was out for delivery Monday 16th - no delivery. Rang Hunter Express and they advised they will send email updates on package. No email received and nothing in junk. Was scanned again for delivery on 17th @ 9.48am & said we were 17th in queue. At 1.53pm tracking showed we were 1st in queue for delivery. At 2.10pm the item was returned to the depot! Rang Hunter Express again and they advised it was out for delivery via a 3rd party agent. Contacted said party and were told the contract had been cancelled with Hunter Express. Contacted owner of said party who was actually able to tell me what other courier company our package was offloaded to. Contacted retailer where items were purchased from and they are also chasing it up. Called Hunter Express again to chase delivery and was told it was onboard for delivery alrhough it would be late in afternoon of the 18th, they said the driver attempted delivery on the 17th - LIES we live at the top end of a cul-de-sac and have been home every single day ALL DAY waiting for this package. The only truck that has come up this way since the 12th of December is the garbage bin truck. Even if we weren't home authority to leave package in safe place is noted on their tracking of our package. It is now the 19th and still no delivery. I understand it is a busy time of year however this is a disgrace - the packages came from Melbourne, went to Sydney then Lismore for delivery to Goonellabah, package then mysteriously went on a trip to Brisbane and back again to Lismore! And it still showing as sitting in depot!! And for some reason now that it is with ANOTHER courier company, they can't tell me where THAT depot is for us to go get it ourselves! Hunter Express claim they will contact you if delivery is delayed, then why has there been no contact whatsoever from Hunter Express, we have had to chase them for details????

I received an email today just before 11am to advise a delivery was on its way. I work from home, I have not left my house and I have now received a message at 9pm saying the driver tried to deliver it but couldn’t and left a card behind. There is no card and I had authorised delivery without a signature regardless. There is bad rain in our area at the moment which I would understand could have delayed the delivery but this is not what you have advised. If my order cannot be delivered at least be honest but don’t send a generic message advising delivery has been attempted. If your driver did attempt the delivery do your drivers alert people that they are at the house? No one knocked or called or texted me.

Tracked my order and it stated no parking available when I live on a main road with parking 5mtrs from my house. Sent on line message, no reply. Went to warehouse where I was told my package was with another company. Guy told me I will look into this ASAP and get back to you, never did. Eventually had to drive 30 min and pick up it my self after spending $67 for delivery. Give this company a wide birth.disgraceful

Sooooo slow! My parcel shipped 2 weeks ago and it still hasn’t arrived. It’s been sitting at their depot for over a week now. Come on guys. Pull your heads in

Had so many bad experiences with this company. At present my order has been sat in some depot for 4 days and won’t arrive on time . The seller Edison’s are just as bad . Don’t use Hunter Express or Edison’s is my advice.

Just the most amazingly incompetent delivery company in Australia. Ordered ten large packages from Temple & Webster and they failed to properly scan them on their way from Melbourne to Sydney to Gosford to Newcastle subsequently losing one of the packages. That was ok if they could have solved the problem. However they have no idea how to communicate or fix problems, time and again telling me to wait 48 hours for their warehouse or third party transport company to get back to them. Eventually spoke to their third party transport company (Roadchill) who were fantastic and told me within minutes what the issue was. I cancelled my order with Temple and Webster and now hopefully Hunter Express gets to transport everything back to Melbourne. Though I suspect they won’t know or care.

Terrible Service – Avoid at All Costs!

I have had an appalling experience with this company. My goods have been with them for over two weeks and are still not delivered!

The customer service has been beyond unacceptable. One representative, Nicky, was extremely rude, condescending, and unprofessional. She refused to listen, shouted at me, and even hung up the phone on two separate occasions.

To make matters worse, they attempted delivery to a business address on a Sunday, despite clear instructions that it needed to be on a weekday during office hours. The driver even had the audacity to ask if he could leave expensive furniture unattended in a “safe place”—on the street?!

This level of incompetence and disregard for customer instructions is unacceptable. I would strongly recommend avoiding this company at all costs!

The shittest freight company to send parcel or package. The tracking information is useless and when call they aren't any help. They cant even tell you where the parcel is at. So its expected delivery of my electric scooter was suppose to be this week 29th November. According to tracking it was sent on 19th. Train to Melbourne to Perth should of taken only 3 days max. So should had updated scan by now. To know where its location is. All i see is left Melbourne last week. And on tracking says indepot. Wtf

Tracking information is shit. I dont even know status of my order.

Dont ever buy something if seller is going use Hunter Express. Expect problems/missing items/no one help u. When u call Perth the customer support are useless

Unlike others, I had a positive experience with Hunter Express. Delivery was on time (despite holding the cargo for scanning for a few days). The communication was good and the delivery driver was courteous.
I am happy with the service

Grabage company. Driver just takes a Friday off and marks card left sitting at home. Hunter Slow wants to do nothing about it.

Pleasant courteous driver, text received shortly before arrival, good communication right through.
Thank you. Hunter.

If you’re thinking of ordering online, make sure the seller doesn’t use this service, or you’ll likely regret it! I ordered two items and only received one. The tracking showed the second item was sitting in their depot, so I tried arranging a pick-up. Their response? “Wait till we contact you.” Really? After days of back-and-forth and wasted time on the phone, they scanned the item, but I still had no pick-up time, no location—nothing. The item was scanned again today, and guess what? I’m still waiting.The level of incompetence is shocking. Communication is nonexistent, and they clearly don’t care about their customers’ time or satisfaction. Save yourself the nightmare and don’t even think about using this service.

THE WORST COURIER COMPANY EVER.. Do not get anything sent or pay for anything to be delivered by this fruadulent business HUNTER EXPRESS. They dont have a contact number. Goods sit in a depot for weeks. Goods get shifted around from depot to depot but never actually delivered. Goods get shifted from courier company to courier company..AN ABSOLUTE JOKE..

I've never had any problems with the company. And I get delivered package's once a week

Horrible company. No one gets back to you, tracking shows item is sitting in warehouse for multiple days with no updates. Expected delivery dates don’t get updated and out of the blue possibly after a week of expected delivery you are lucky enough to have your item RANDOMLY DELIVERED. I ordered of Temple and Webster and found these guys use Hunter express so disappointed but I love T&W’s products.