Hunter Express Avis 

Horrible delivery company! I don't usually like to write this kind of review and always give companies the benefit of the doubt, stuff happens, but this company has not once, not twice, but 3 times stuffed up a delivery. The 3rd time, they actually couldn't even tell me where my item was! No scans for over a week, and all I get told is, "We have till such and such a date to deliver" Tracking is horrible, and it's not my local delivery agent! They are wonderful as they are just a 3rd party to Hunter Express. It's the major cities that are causing the issues. My engine was picked up from the supplier in Melbourne and scanned as collected at 3:59 pm. Online still saying they haven't received the goods so they can't give me an eta. I waited 5 days and still nothing, hoping it was just missed when scanned onto a truck. Then on the 6th day, it gets scanned out of Melbourne to Brisbane. Brisbane is where it has sat for the last 2 weeks. I'm in regional Qld, usually 1-2 days from Brisbane max. No one wants to help, just passes the buck, meanwhile, I have a customer waiting on this parcel so we can finish his job. Today, it gets scanned out of Brisbane. Absolutely ridiculous, and I will ask every supplier I ever use if they use hunter and if they say they do and have no one else, Ill buy from somewhere else.

One star is definitely more than what this 'business' deserves.. (I use the word business lightly). Back story: I purchased a bed through a company, and Hunter Express was the chosen courier from this company. The initial delivery date was Sunday (20.10.24), I received an email advising the driver was due in one hour and could see on their tracking link his location of the truck. The driver arrived, opened the back of his truck, and then proceeded to shut the door and drive away. My family member followed the truck a few streets over and asked him was there anything wrong with my delivery as it wasn't taken out of the truck. He advised that it was scanned but they were unable to fit it on the truck for delivery, but would deliver the following day, Monday (21.10.24). I also received an email at the end of the day advising unable to deliver and now marked as a priority for next day delivery - coinciding with what the driver had told my family member. The next day delivery never happened. Then I was advised Tuesday delivery (22.10.24), never happened. Then I spoke to admin at Hunter who advised my suburb does not have an everyday delivery option, and now my item will be delivered Wednesday (23.10.24). Once again, to no surprise - no show Wednesday. I checked the tracking link previously provided via email on Wednesday afternoon, to see that delivery was re-booked on their end for Thursday (24.10.24). Thursday morning comes (24.10.24) and I log onto tracking to see if there were any updates on the timeframe of delivery, to see the advised delivery date was removed and no longer happening... I immediately phoned Hunter AGAIN, to request answers on why it was no longer showing my delivery date on their tracking link. The administration staff member was in my opinion dismissive, lacking the required customer service qualities to complete her role to a sub-par standard and she commenced giving me a verbal berating; I interrupted her to question what her name was, she refused to answer me, she just kept repeating “there is no way we would have given you a set date for delivery”, which I then asked for her email to forward on the email from Sunday highlighting my delivery is now priority for Monday delivery. This admin staff member continued to deny the email existed; even with me offering multiple times to forward said email. I assume she knows there has been a mistake on their end, but accountability is clearly not a quality that is of value to her or this business. As a final hoorah, admin staff member decided to advise "now you can wait until tomorrow for your delivery". This comment screams I have no power anywhere else but behind this phone, so I am going to use it (I am picturing a scene off South Park of Cartman whilst I write this review, it is very fitting of her behaviour ‘ReSpeCt mY aUthOrity’). Not entirely sure where she has gained the comfortability to exert the audacity in making unhinged comments with no repercussions whatsoever. My opinion is this seems like an abuse of power by withholding my product from me. I highly doubt Hunter Express cares about their reputation or how they treat customers; given their 1-star rating visible to see on any platform widely available through a google engine search. I would highly recommend AVOIDING Hunter Express at all costs - unless you enjoy feeling like you are in a relationship with your toxic ex-partner; continual let down, continual run arounds, continual misinformation. Sincerely, customer STILL waiting on their product (and assuming it will arrive in shambles now for speaking out).

Absolutely pitiful company, ordered a product August 15, still waiting for it to be delivered, now October 9. Over thirty days late, communication is pathetic, can't complain about the service as there isn't any.

The absolute WORST third-party logistics company you can find!

Had a large, expensive delivery delivered. It was just left in the foyer of the large unit block I live in. The driver didn't bother informing me it was there and I didn't give authority to just leave it there. Predictably, it was stolen. The company I bought the item from did the right thing and replaced it...and then Hunter Express did the exact same thing all over again!

Don't buy anything that'll be delivered by Hunter Express, and don't use Hunter Express.

Absolute rubbish. There must be a parcel limbo somewhere and I reckon Hunter express/ Aramex have a golden key to the door.

The pickup driver of boronia Victoria area is crazily violent. Be aware. How could an foreign Ex criminal be the courier driver. Try to report to hunter express but they donot even have a contact number. Never ever I will use the hunter express to send my parcels.

No communication, no ETA given. When delivery failed, I was at fault (so says the customer service team) as I wasn't quick enough to get to my gate on delivery. Driver did not beep (I live on acreage and unless they beep, I have no clue they are there). No card left to contact for re-delivery. I had to google the contact details for the company to re-arrange - got hung up on twice before I ever got to speak to someone. Third time the lady was disgustingly rude and advised me it was my fault for not advising that they beep at the gate. I always have this in my orders due to living on acreage and the time it takes me to get to the gate, can't see how that was missed from my original order to the supplier booking this company. Will NEVER use them again.

They have no phone number you can call, they have no online customer service chat, they only have an online form to fill in only to realise they will not get back to you. Just impossible to get in touch, a truly disastrous experience, an unprofessional company.

If you're thinking of using Hunter Express as your courier, you might want to reconsider and opt for your local waste disposal service instead. Just head outside, lift the lid of your red bin, and toss your parcel in—it’s likely to have a better chance of reaching its destination than with Hunter Express.

Hopeless, was sitting at depot for a week while I was waiting for a 'ready to collect' txt.

Driver stole the package. 39kg.
Was home all day.
Zero customer service.

I paid $130 for a delivery within Sydney that was cancelled by Hunters with no explanation and no refund.
Criminal.

The driver was 4 days late to eventually show up & collect the item from front door. When delivered to the buyer, the well-packaged parcel's content was destroyed. It couldn't happen if not being thrown so many times during transit. The Hunter Express / E-go service is ridiculous. They treated your consignments like dirt and managed to ruin most things you send. Avoid this company at ALL COST. You have been warned.

Absolutely pathetic. My delivery (which is already delayed) has sat around for 4 days without moving and without updates. The customer service staff are not able to provide any insight into why my delivery is extremely delayed and no ETA. I had other packages dispatched on the same day, and they have all arrived over a week ago due to them being delivered by Australia Post. Hunter express needs to sort themselves out.

My consignment arrived exactly as stated on the company's tracking page. I was impressed how easy it was to track the package from pick-up to delivery, and the accuracy of the location. It arrived in perfect condition, undamaged. The driver was exceptionally courteous, and very helpful, carrying the 3 heavy boxes inside. If only all packages we have ever ordered online arrived the same. Will definately use their services, personally, in the future.

Please read and you will save yourself grief and disappointment engaging Hunter Express Couriers. They are the most incompetent business I have ever dealt with. The absent of a tracking system along with their staff whom have no interest or care where your parcel is. Customer Service is zero.

I was to have a parcel delivered on the 9th July 2024, its now the 29th July 2024, and after many emails, phone calls they can shed no light on where my parcel is.

I asked to have a Managers email or phone number which they could not supply me with, this business should not be operating and further more I really dont know how they are.

Their tracking service does not work nor is it ever updated, it is non existant.

I would not even give them one star unless it was possible to substact the stars which then I would give many.

Zero stars honestly Pathetic drivers who can't deliver items to correct address. Zero customer service, rude staff. They don't want to hear obviously coz they maybe receiving phonecalls everyday from customers complaining about their orders as their drivers aren't reliable.

Terrible customer service when trying to locate an item, Tso the operator was so bland and rude no help or wanting to help at all just reads a script. what happened to customer service. They send an item hours away to the wrong place, and its the customers fault that we want answer. horrible horrible no sense of peoples property. Can't talk to a manager, then tells lies on the phone and contradicts herself. get your staff training

Wouldnt use this POS company, 2 boxes are in the depot of my town the other was lost now found in Newcastle but has to go back to Sydney to be delivered to tamworth which is 2.5 hours from Newcastle, now have been told it will go back to Sydney then back through Newcastle on route to tamworth, like wt actual hell.

I had multiple experiences with Hunter Express. They don't deliver to the stipulated address, they have never responded to any correspondence through their online website form and they never provided any communication regarding the delivery of products. No phone calls, texts. Careless, lazy and lacking responsibility. If you need something delivered, choose a different courier.