Interior HomeScapes Avis 

I purchased the Four Hands Gareth Swivel Chair in Nubuck Silver online from Interior Homescapes on November 16 2025 to match the Gareth Swivel Chair that I already have. The chair that was delivered to my home via Metropolitan Warehouse and Delivery on December 9 2025 was not in the color I purchased. The chair appeared visually to match the color represented on their website as Surrey Fossil. The color discrepancy was apparent immediately upon delivery and was significant enough that the delivery personnel themselves acknowledged the difference and agreed to take the chair back; I did not accept the chair. I immediately sent an email to the claims department of Interior Homescapes on December 9 2025 informing them of the chair color discrepancy. My concern was that the visual representation of the chair on the Interior Homescapes website was misleading because even if I have a chair of a different fabric, the color of my chair is identical to the color of Nubuck Silver (which I ordered), yet they shipped a chair in the color of "Surrey Fossil," which is about 2 shades darker than my chair. I shared photographs of my chair and the shipped chair side-by-side with Interior Homescapes. I suspect the wrong chair was packaged in the box. The online photographs depicted a shade that closely matches a chair I already own, which was precisely why I selected and purchased this particular chair, regardless of the fabric.

Despite my raised concerns, the Customer Service Manager, Amanda Davis, who happens to be married to the CEO/President of Interior Homescapes Chris Campbell, noted that communications with me were a "waste" of time. I find it genuinely disheartening that this is how a legitimate customer concern has been handled. I asked for the opportunity to have that discrepancy corrected. No meaningful attempt was made to do so.

I ordered a Four Hands Arum Dining Table (Order #80868) from Interior HomeScapes, delivered in October 2025 after a lengthy backorder. Shortly after delivery, my wife and I noticed a hairline crack in the marble top. When I reported it with photos and video, customer service initially dismissed it as a "natural vein," not a defect — despite the crack being clearly visible and tactile to the touch.
After I pushed back and insisted on an in-person inspection, they agreed to send an independent stone specialist to evaluate it. The specialist confirmed it was in fact a crack, not natural veining, validating what I had said from the start. Even then, I was told the resolution would be a repair — not a replacement — for a brand-new table I paid full price for. A new table should not require immediate repair before it's ever been used.
That was in late 2025. It is now July 2026 — over eight months later — and I still do not have a resolution. I have emailed Amanda Davis, the Customer Service Manager, more than 15 times, and I've been told by her own customer service team to "keep emailing her daily" since she doesn't respond otherwise. She has never once replied directly. Every follow-up gets forwarded between the sales, claims, and support inboxes with no ownership and no accountability.
To be clear about the timeline:

Aug 2025: Ordered, backordered
Oct 2025: Delivered
Nov 2025: Reported crack, dismissed as "veining"
Nov 2025–Dec 2025: Pushed for independent inspection
Early 2026: Specialist confirms it's a crack
May–July 2026: 15+ unanswered emails to Amanda Davis, no resolution

If you're considering this company, know that their after-sales support is effectively nonexistent once they have your money. Beautiful showroom photos, but if anything arrives damaged, be prepared to fight for months with no accountability from management. I would not order from Interior HomeScapes again and cannot recommend them to anyone making a significant furniture purchase.
Order #80868 — Four Hands Arum Dining Table

Ordered wrong size wallpaper, instantly emailed and called. Order still shipped! I’m talking notified the company within a minute of wrong order placed and still received item. Customer Service is a joke, states they don’t know the return policy. They charge a 15% restocking fee!!! I will never purchase another item from this company!! Plus they are rude!

NEVER order from here. Yes, I am an idiot. Congratulations. I clicked on a box that that says freighted items are not returnable. I believe this is misleading language. They refer to the shipping company by name, not directly that this is the freight company. In my wildest dreams I did not think that such an expensive item would be completely not returnable. I even offered to pay the shipping cost to return it! Plain and simple, you can not return items once a tracking number has been assigned OR this is a final sale.... those would have been the right clear and true words. Interior Homescapes uses unfair business practices like burying the key details, using multiple colors in the fonts, unclear language and different identifiers for the same product. In addition, there is NO ONE to talk to about returns. You can only email your grievances. There is no way to work through this. The item I bought isn't even in my possession! I followed the instructions and refused the delivery and its sitting with the shipping company. It never even entered my home. The worst feeling is that this was a big purchase for us. This was expensive and a real splurge and was the only thing that fit the dimensions of our old little house. I did a lot of research and found the best price and matched it with a brick and mortar business not just an online company and now this! THIS! Way to waste my time, some pride and really hard earned money Interior Homescapes.

Horrible customer service. Told furniture was in stock when ordered. It was not, found this out a month later when we called to check on delivery. Don’t use this site, the inventory they sell is on more reputable sites.

I ordered the Alder & Tweed Mason Coffee Table in Misted Ash from Interior HomeScapes, and the product I received looked nothing like the photos on their website. The listing showed a warm, medium wood tone — what arrived was almost whitewashed, completely different, and frankly unacceptable. When it was delivered, the worker explicitly told me to contact Interior HomeScapes with any issues, which I did immediately. Their response? “You signed for it, so we’re not responsible.” Following their own delivery team’s instructions apparently voids any accountability.

When I provided photos, their “Claims Department” insisted this drastic color difference was “natural variation in wood grain.” That’s nonsense — this isn’t a subtle shift in grain, it’s a completely different color family.

They flat-out refused a return, hiding behind fine print in their Terms & Conditions and claiming freight items are automatically non-returnable — even when the product is entirely misrepresented. They ignored the issue I reported immediately, quoting policy after policy instead of actually helping a customer.

Their emails make it painfully clear that defending themselves matters more than actually resolving problems. Other reviews show this is their standard tactic: they respond to complaints with legal disclaimers and screenshots rather than fixing anything. That’s not service — it’s smoke and mirrors.

I’ve furnished many homes and ordered from reputable retailers — none have ever treated a misrepresented product like this. If you value transparency, accountability, or a company that actually stands behind what it sells, do not buy from Interior HomeScapes.

I ordered a Four Hands media console and it is great! I called and checked stock. It was on a slight backorder but that was fine. They didn't charge until it shipped. They also gave me a coupon code which was nice and they had free shipping. They seem to have some bad reviews on here but my experience was really good.

READ THE FINE PRINT.

Then read it again, and don't stop until you get to the end. The first sentence has you thinking you are dealing with a reputable, ethical on line vendor with a 30 day return policy requiring an RTV authorization.

Like most people that's where I stopped.

UNFORTUNATELY HOMESCAPES is not a normal seller with a normal return policy. KEEP GOING AND THEY GIVE YOU A LENGTHY LIST OF THIER SUPPLIERS WHERE THEY DO NOT ACCEPT RETURS, REFUNDS OR EXCHANGES FOR OTHER MERCHANDISE UNDER ANY CIRCUMSTANCE. Even if your goods arrive damaged upon delivery, they insist you wait for a back order of something you don't want. It's crazy.

Also be careful. Their sellers are very nice on the front end. It's when there is an issue that the problem starts.

Worst customer service ever. I was leaving on a business trip. Tried being reasonable and it fell upon deaf ears.

This is the ultimate lesson in BUYER BEWARE.

Once you commit there is no going back.

My advice, unless you are 100% sure your purchase will work in your space - DO NOT BUY FROM THIS COMPANY.

*Another edit to respond to their claim: Not once did I say I was going to do a chargeback or dispute this purchase with my bank, nor did I call in. All of our correspondence regarding shipping/tracking has been via email. I stated on 10/8 that I would either like the tracking number (this was 10 days after my card was charged, and a few days after Tuesday which they said I would have received the tracking number by), OR for the item to be refunded.
I understand delays happen, and I am willing to be patient and work with companies in these situations - but rather than be apologetic, and potentially acknowledge their error of stating tracking would have been provided by Tuesday, they were defensive and rude. As stated prior, I'm not upset anymore that they cancelled my order. I'm glad this company isn't getting a penny of my money. It is ridiculous to cancel an order, and then falsely claim publicly that I am "threatening" to do a chargeback, as that is a blatant lie.

*Edited to add that after they saw my review, they canceled my order without my request. After waiting over a month for an item that was on backorder, now I had to re-place the order. They keep saying that per their terms and conditions… When I am just trying to share that I was told in an email that I would have received my tracking number a few days ago, and I have not (I wish trust pilot let us post screenshots). In their cancellation email they stated that I said "that they are the worst company ever and that I was sharing information that wasn't true". If you care enough to dig through all of the emails they are about to post the link to, you will see that they said they would provide tracking info by Tuesday... unless of course they conveniently leave that message out.

I guess it worked out for the better because I was able to get 20% off the item I had ordered on another site, Lulu and Georgia, which happens to have amazing customer service.

Original post:
One of the worst companies I've worked with. Their defensive responses on this site should be enough to make you think twice about purchasing. Customer service is awful, and by no means is customer oriented. I was told after purchase that the item was on backorder (yes, I know it says this can happen in your terms and conditions - still ridiculous in today's age). I was the told my card wouldn't be charged until the item shipped. My card was charged 10 days ago. I reached out last week and was told I would be receiving a tracking number by yesterday, Tuesday. Now customer service says they are well within the 14 days to provide a tracking number, and had no obligation to provide it by Tuesday. Like okay? I am just repeating back to you what I have in an email that you stated. There is a pretty big difference between charging the card when it ships, and charging it 14 days before it ships. Wish I bought this item elsewhere.

Guarantee that they are going to reply to my complaint/review about their terms and conditions and how I checked the box. And provide a link to the email thread for transparency. Weird much? Sharing private conversations? Wish I had read these reviews before buying.

Absolutely ridiculous. I purchased a shearling pillow and received a shearling pillow and outdoor furniture.
I called up and let them know it’s not mine. I also wasn’t charged. Easily I could have kept it but bad karma. Two weeks later it’s still on my driveway and no one cares.
When I finally get a call I’m being told I NEED to repackage it before UPS picks it up.
Is this a joke???? I never even opened it. I only know it’s outdoor furniture because of the box.
I cannot imagine doing business with them ever. If they don’t care about a mistake of delivery that cost THEM money, I can’t imagine if it was a consumers money and a return.
Absolute joke.

Return refused - I ordered four dining chairs and tried to return them - unused, unpackaged. They refused a return and said it is written on the website - not sure where-- maybe small print somewhere. Anyway, how can one buy furtniture sight unseen, not tested and then be refused a return? Terrible. Will NEVER buy furniture from the co. again.

Horrible company, horrible business practices. Of course they inform you that the trust pilot reviews are not reliable. Run away from purchasing anything from this company. They DO not care about providing proper customer service and they do not know how to ship furniture without it getting damaged, to which they question every picture sent.

Interior HomeScapes was an amazing company to work with. I originally bought a Four Hands table from West Elm, and they lost it in transit. Interior HomeScapes o sold the same table. I reached out to customer service to see if they had any in stock. I got a quick response that the table was back ordered. Interior HomeScapes let me place the order so I could receive the table as soon as it was back in stock. I love that they don’t charge you until the item ships. The table came in ahead of the projected date and was delivered quickly. The white glove service was great. I couldn’t be happier with the service provided by Interior HomeScapes.

I have had a great experience with this company. I ordered a dresser and 2 bookshelves. The dresser was delivered without a hitch. The bookshelves were back ordered which I knew when I purchased. When they arrived one was damaged. Took pics right away, Metropolitan did as well. They took it back and will be shipping replacement this week. Customer service has been nothing but polite and professional. Metropolitan delivery guys have been extremely polite and professional. I will definitely continue to purchase from this company.

Ordered a chair (Brodie Four hands) and it was delivered damaged. The shipping box was fine, but the chair bottom was broken off from the legs.
They arranged a replacment chair which arrived today. Same issue. The chair bottom is broken off from the legs, this time it seems both legs are affected,

Quality of this product is poor/defective and not fit for the intended purpose, I contacted the company with photographs of the damage and requested a refund,

What immediately raised a red flag was an email with screenshots showing I agreed to their terms of service (no refunds and only replacement of defective products)

___________________

Update to the above. After returning the second defective chair to Interior Homescapes and the completion of an evaluation of the chair, they have refunded to my credit card.

I would not recommend the chair until the modify the design to increase it's strength (better hardwood or a thicker tenon) but I have no qualms with interior homescapes now

These guys are scammers. I ordered a product they said was ready to ship. Then, they let me know it's backordered. And, my bad, I guess I said OK. I have a lot going on and was trying to set up a home after my 84 year old father's condo was wrecked in a hurricane. I tell them I want to cancel it, but they say it has already shipped even though they don't have any information about where it is. And, that once an item ships, you cannot return it under any circumstances. And, that it is my problem they are going to leave a 100 lb plus giant box on the doorstep of an 84 year old senior citizen. And, if I don't like it -- too bad, I agree to tiny print that says they DO NOT accept returns. This is a sleazy company. I strongly suggest you avoid because if they ship you something -- you have NO RIGHT to return it. I filed a complaint with my credit card company, and will do the same with the BBB and the CFPB.

Horrible Company with the Poorest Service - Sad excuse. - Buy Elsewhere!!!

I have gone round and round with this sketchy company for some time with no assistance with their incompetent customer service team.

My wife and I ordered a console that was fairly expensive after looking at photos on the site as well as other customers of a bleached pine look. What we received was a dark, completely different color. I understand colors can vary slightly from piece to piece but this was absolutely night and day. The only response we received was that we need to look at the console in better light. Well we have many many lights on it and you could shine a spotlight on it but it doesn't change the fact that it is way darker than any pictures.

We have tried resolving this time and time again with photo proof of the differences from the one we have received and the pictures on their site as well as pictures from other customers that posted reviews of this light bleached pine console. This company has stopped responding to any emails and not willing to stand behind the products they sell. If you ask me they are basically scoundrels that do not care about customer service one bit. I will not be purchasing a single thing from them in the future and hope everyone else sees what a dishonest, unhelpful group of people Interior Homescapes are.

I will be filing with the BBB, posting them on social media as well as fighting them with my card company as well as court if they do not want to fix their false advertisement mistakes and anywhere else I can so that other people do not spend their hard earned money with this sad excuse for a business and go somewhere else where customers are valued.

Update- Interior homescapes still refuses that the colors look completely different and they are selling items that do not resemble what the claim. They must employ legally blind people as any person would be able to tell what we received is dark.

On further note we asked how we could lighten the item so that it match what they actually claim to sell. This place is run by a bunch of scoundrels and I intend to continue to persue every avenue against them. BBB, Social Media, reviews, court if needed. They try to hide behind their special order clauses and thats fine when you receive what you ordered. Other customers received light colored items in bleached pine that looked great. We received a super dark piece that was nowhere near bleached pine.

Customers - If you are thinking of using interior homescapes please check other places as you can see from other terrible reviews there is no integrity with these fools.

INTERIOR HOME SCAPES. HORRIBLE COMPANY!!! DONT BUY FROM THEM!
I ordered a 4 hands rocking chase lounge. It was delayed by months. When it came, It was impossible to sit in or get out of. You could only lay flat on your back, it did not rock and was so cheap looking. It was really a glorified ambulance stretcher but unstable . Now they refuse to return or exchange. This is not furniture, it is a tobaggan. This is FRAUD, I will try to go through my credit card, don't make my mistake.

We ordered a leather chair from Interior Homescapes on May 18. It said in stock and ready to ship when we placed the order, but we received an email May 19 stating the chair was back ordered until August. We appreciated the update and agreed to the new timeline. My credit card was charged on August 25, but did not receive confirmation until August 28. Interior Homescapes emailed that the chair had shipped and we would receive tracking information within 2-10 days. On September 13 (16 days), we followed up asking about the status. We were told on September 14 that the order was picked up at the warehouse and that we would be receiving tracking information that same day. The tracking information finally came through several days later and I received a call from the shipping company on September 19. On October 2, nearly five months after our initial order, our chair arrived with a large cut in the leather on the inside of the arm.

My wife called the claims department and sent pictures of the damage. She watched the shipping team open the box, which was on the outside of the chair. The cut was on the inside arm of the chair. We received an email from the claims department stating we would hear back within 24-48 hours. My wife followed-up asking for an update on October 5. We received a response on October 6 stating that they were waiting for the shipping company to file a claim and that "One of the delivery guys must have cut it when opening the box." The lack of communication and the inability to follow self-imposed timelines were both red flags to start, but calling my wife a liar in order to pass on the blame is wrong.

We still had not received any updates, so I sent an follow-up email on October 12 asking for information. I did not receive a response. On October 18, I read the existing reviews for Interior Homescapes and realized that this is not a unique case. This is a company that charges credit cards, delivers damaged products, and dodges all future correspondence. That sounds fraudulent to me. I sent one final follow-up on October 18 stating that I would be reporting to BBB.

I made a claim with BBB that evening, and wouldn't you know - Interior Homescapes responded immediately. According to them, the previous chair was actually cut by the shipping team when it left the warehouse (okay?), the new chair was ready to be shipped (a little late on that correspondence), and I was just being 'impatient.' I don't think waiting over five months for a product, receiving a damaged product, and expecting follow-up communication can be labeled as just 'impatient,' but this is a company that will do whatever it can to pass the blame.

I urge you to use extreme caution when purchasing from this company. It should not take a claim with BBB to receive a response. Responses should not be condescending and finger pointing. It is not that hard to respond to your customers in a timely manner and with respect. You just have to read their responses to other negative reviews to know exactly where they are at.

Edit: See the business response below for further evidence of their unethical practices.

worst customer service ever. they will not resolve any issues and will only provide reply over email. impossible to deal with them when I had an issue with the shipping / delivery company