Ordered wrong size wallpaper, instantly emailed and called. Order still shipped! I’m talking notified the company within a minute of wrong order placed and still received item. Customer Service is a j... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company has horrible customer service and shopping standards. Took over a month to even hear when our table would be delivered and it arrived broken. Filed a claim and received a “sorry about you... Voir plus
L'entreprise a répondu
Horrible company, horrible business practices. Of course they inform you that the trust pilot reviews are not reliable. Run away from purchasing anything from this company. They DO not care about prov... Voir plus
This company needs some much needed coaching on what customer service should sound like. Customer service agent had attitude and kept talking over me on top of putting me on hold 3x's to get advice??... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Interior HomeScapes offers unique home decor, home furnishings, furniture and accessories online. Visit our online store to order your home decor today.
Coordonnées de contact
1440 Dutch Valley Place Northeast, 30324, Atlanta, Etats-Unis
- 888-285-3211
- support@interiorhomescapes.com
- www.interiorhomescapes.com
1,4
Mauvais
101 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Made it very easy to order merchandise
30 août 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review!
Réponse de Interior HomeScapes
Thank you for your review!
Very easy to navigate the website and…
Very easy to navigate the website and to find this vase that was nearly $200.00 less than on Houzz.com!
19 août 2018
Avis spontané
InteriorHomeScapes RUN and ESCAPE from horrible business
InteriorHomeScapes is another example of the demise of furniture and furnishing sales in the USA. They are third party adding a layer of nonsense from Manufacturer to customer. I purchased an item from Noir Furniture (manufacturer) and was told over the phone, because I called to confirm, the item was in stock and would be shipped within 2 weeks. The item took 4 weeks, was lost in transit for 4 days with Fed Ex, went to a "logistics company" to schedule another company for delivery. Item was not as described nor pictured. Bad stock photos. In additiona, item was scratched. Only upon trying to refuse delivery was I told the item was not returnable and there was a "process" for claims via email. You get the picture...layer upon layer of companies having policies that are not forthright. In the end, I am fighting with InteriorHomeScapes to get a replacement from Noit because they decide if through photos an item is damaged (again all up to them) and have to be stuck with a product that I thought was returnable and perhaps damaged if a replacement is not deemed worthy of my scratch photos. This is a high-end table too, $700 for a small side table. Shameful and abysmal business practices. Go somewhere else. I will be contacting my credit card company, too.
18 août 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Adrienne,
Thank your review. It looks like our claims department has been working with you and has exchanged quite a few emails with you regarding your table. They sent over some side by side pictures of the item we have on our website and the one your received to show they were the same color marble. Natural stones does vary by nature though so no two will be identical. If there is any kind of damage sustained to the item during shipping or the item is deemed defective we will be happy to replace it. All Noir items ship out in about 2 weeks as quoted in the product description because they have to be crated. The white glove delivery is generally one and half to two weeks from the date the item leaves the warehouse as quoted in the shipping notice you received via email. It looks like your order was placed on 7/31 and you were contacted to set up delivery by the white glove delivery agent on 8/14. We do not accept returns on Noir freight items because they ship freight with white glove as stated in our Terms & Conditions but if you have any questions in the future about whether an item is returnable or not feel free to email, support@interiorhomescapes.com or give us a call at 888.285.3211 and someone from our customer service department will be happy to assist you. If you need anything else feel free to reach out to us direct.
Customer Support
Great customer service.
16 août 2018
Avis spontané
Réponse de Interior HomeScapes
Thanks for your review!
Cool Skull
I found the item I was looking for right off the bat and it was easy to register as a customer. Paying for the item was easy for me to do also. I am totally satisfied with my shopping experience.
16 août 2018
Avis spontané
Réponse de Interior HomeScapes
Thanks for your review!
Quick and congenial response to email.
15 août 2018
Avis spontané
Réponse de Interior HomeScapes
Thanks for your review!
Very disappointed that my light was on…
Very disappointed that my light was on backorder and the site didn’t have this info on there. I wasted so much time trying to check out.
10 août 2018
Avis spontané
Réponse de Interior HomeScapes
Thanks for your review. We work directly with a lot of our manufacturers so we are sorry the item you ordered was on backorder. If an item is on backorder we reach out to customers right away to see if the time frame works for them. If it does we do not charge you until your order ships or if it does not we are happy to cancel the order. If you would like to check stock on an item or have general questions before an order is placed you can either email support@interiorhomes.com or give us a call at 888.285.3211 and we are happy to assist.
Prompt follow up and great service!
10 août 2018
Avis spontané
Réponse de Interior HomeScapes
thank you for your review!
be extra careful because for some of…
be extra careful because for some of the large items they don't except returns
31 juillet 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Azita, Thank you for your review. Yes, per our Returns Policy we do not offer returns on large freight items because most of them ship white glove delivery. This is service which we offer complimentary so the piece of furniture is not left in a huge crate or pallet at your door step. Once the item is delivered and signed for clear of damage however the delivery teams takes away all of the packaging material. This means there is nothing left to package the item up in later and it is pretty much impossible to get a large piece of furniture back undamaged if it is not in its original packaging and on a pallet or crate. It looks like you placed an order for a very large hand-made mirror from John Richard which was not returnable because of this reason. We are sorry the finish did not work out for you. If you have questions on whether an item is returnable or not in the future feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 and someone in our customer service department will be happy to assist you before an order is placed and shipped. We are happy to send out additional pictures or provide additional information to you ahead of time to make sure the piece is going to be perfect for your space.
Beautiful product
Beautiful product. Very helpful with exchange as there were two sizes and I ordered the smaller one first but really needed the larger.
Thank you!
25 juillet 2018
Avis spontané
So far so good
So far so good - have not gotten order yet but communication is great!
24 juillet 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review! If you need anything else just let us know!
Easy to order
Easy to order, great, friendly customer service. Merchandise always arrives on time and in great condition!
13 juillet 2018
Avis spontané
Had a small issue with damage in…
Had a small issue with damage in transit but they took care of it immediately. Happy with the outcome. I very much recommend this company. Some of the pieces I chose are better than I anticipated.
30 juin 2018
Avis spontané
Professional
Friendly, helpful and efficient! Pleasure to speak to a representative.
22 juin 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review! If you need anything else just let us know.
I called to inquire if a sofa was in…
I called to inquire if a sofa was in stock and spoke to a very pleasant and helpful person. She couldn't have been nicer and quickly confirmed the item was in stock and happily placed the order for me. It's been some time since I've had such a nice experience.
20 juin 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review Laura! If you need anything else right now feel free to send us an email or give us a call at 888.285.3211.
Very easy to order
Very easy to order. Quick delivery time. Very happy with the mirror we bought.
7 juin 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review! If you need anything else just let us know.
I TRIED TO USE A 10% OFF PROMO FOR…
I TRIED TO USE A 10% OFF PROMO FOR SETTING UP AN ACCOUNT AND IT KEPT IGNORING IT AND RELOOPING TO A GENERIC PAY PAGE WITHOUT THE DISCOUNT...
26 mai 2018
Avis spontané
Réponse de Interior HomeScapes
HI James, Thank you for your review and sorry you were having trouble with the coupon code. We are happy to apply it over the phone or after an order is placed if you have an issue. We pulled up your order and have applied the discount for you. If you need anything else feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
A Good First Experience
This I purchase was my first from Interior HomeScapes, and I had a very positive experience. The merchandise arrived in an acceptable timeframe and in good condition.
21 mai 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review Paula! If you need anything else feel free to email us or give us a call.
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