Ordered wrong size wallpaper, instantly emailed and called. Order still shipped! I’m talking notified the company within a minute of wrong order placed and still received item. Customer Service is a j... Voir plus
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This company has horrible customer service and shopping standards. Took over a month to even hear when our table would be delivered and it arrived broken. Filed a claim and received a “sorry about you... Voir plus
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Horrible company, horrible business practices. Of course they inform you that the trust pilot reviews are not reliable. Run away from purchasing anything from this company. They DO not care about prov... Voir plus
This company needs some much needed coaching on what customer service should sound like. Customer service agent had attitude and kept talking over me on top of putting me on hold 3x's to get advice??... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Interior HomeScapes offers unique home decor, home furnishings, furniture and accessories online. Visit our online store to order your home decor today.
Coordonnées de contact
1440 Dutch Valley Place Northeast, 30324, Atlanta, Etats-Unis
- 888-285-3211
- support@interiorhomescapes.com
- www.interiorhomescapes.com
1,4
Mauvais
101 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Great Experience
I ordered a set of dining chairs that are absolutely beautiful! Quality is outstanding and the chairs were packed and protected very carefully. I had no issues with customer service. They emailed me as my order changed status, and when I called them one time with a question, I received nothing but professional and courteous service. It did take several weeks for the chairs to arrive, but that did not bother me at all. I am definitely able to wait for a beautiful, high quality product. Thank you kindly!
11 août 2023
Avis spontané
I bought a table last August 28,2022 Still do not have all of it March 6, 2023
I bought a table last August. I was told I would be delivered by Thanksgiving..then Christmas. Got a notice it would be delivered in February. I was sooo excited!! The Friday it was to be delivered two boxes were brought with one leg in each!! The third table leg was not in the order. I excepted the two legs hoping the third leg would arrive in the near future. It has now been 3 weeks .. I’ve called several times with no positive response. The table base with 3 legs was almost $4000.00 not inexpensive. HomeScapes is treating it as not important and been less than helpful.
I hope they will start stepping up and delivering the last leg so I can entertain my family at Easter!!!!! Ordered Aug 28,2022 and still do not have the whole table base March 6,2023.
Would not recommend this company to anyone!!!!!!
6 mars 2023
Avis spontané
Réponse de Interior HomeScapes
Hi Mary Ann, Thank you for your review. We took a look at your order and all of the notes. The dining table base that you ordered was on backorder at the manufacturer Global Views/Studio A when the order was placed. Our customer service department reached out to you to confirm that the backorder time frame worked for you and you stated it did so your order was processed and shipped as soon as the manufacturer got the table base in stock. According to the order notes, our customer service department spoke with you multiple times during the backorder time frame and provided updates on when the item was expected to be in stock at the manufacturer. The table base shipped through our white glove delivery carrier Sun Delivery and it does look like at the time of delivery they were missing one of the boxes that contained one of the table base legs. We are extremely sorry one of the boxes was missing. You reached out to our claims department on March 28th, last week, to let them know the delivery company was missing one of the legs and they immediately started working on resolving the issue for you. Our claims department has been in contact with you and Sun Delivery now serval times and Sun Delivery is working on locating the missing box and is going to send someone out to assemble the table base as soon as it is located and scheduled. If the box is not located we are happy to either get another one shipped out or have Sun Delivery come out to pick the table base up and issue a full refund. Freight carriers do sometimes misplace boxes or boxes get separated in transit When this happens Interior HomeScapes and the freight carriers work as quickly as possible to resolve the issue. You also requested the pricing on the 48" glass top that you had originally forgotten to order and our claims department provided you with the pricing on that as well. If you would like to place that order or check on the status of your claim at any time feel free to email claims@interiorhomescapes.com or our customer service phone number is 888.285.3211.
poor customer service
I received a faux botanical that was shattered on arrival and they are really making me jump through hoops to receive a refund. Do not recommend this vendor.
30 octobre 2022
Avis spontané
Réponse de Interior HomeScapes
Hi Shannon, Thank you for your review and for sending over your order number so we could look at the case. It looks like you filed a claim with our claims department and once they received the pictures of the damaged item and the item was returned, you were issued a credit. Our claims department does require pictures of the damaged item and packaging and John Richard, the manufacturer, does require for any damaged items to be returned before they will issue a credit. If you need any additional assist feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
Excellent, love my cushions
Bought four floor cushions and they are lovely! Such good value for money and they are excellent quality. Quick delivery too.
3 décembre 2021
Avis spontané
Lovely cosy green velvet throw good…
Lovely cosy green velvet throw good value and quick delivery
13 septembre 2021
Avis spontané
order # 33395...sent now over 15 email…
order # 33395...sent now over 15 email sand left 5 messages on voicemail with NO RESPONSE...Either credit me back my $$$ you have now had for over 7 months or ship me the product..
SCAM ALERT>>>SCAM ALERT
STAY AWAY FROM THIS COMPANY
9 août 2021
Avis spontané
Amrit interior co
Amrit interior co. is value for money for our customer and trusted form the beginning best interior designer in Delhi ncr, interior decorators in Delhi ncr, budget interior designer in Delhi.
4 mai 2021
Avis spontané
Beautiful Bedroom!!!
I ordered a Caracole bed and nightstands and they are beautiful. The white glove delivery people were nice and the representative I spoke with on the phone was friendly. It took a while for delivery but everything seems to be delayed these days with COVID.
20 janvier 2021
Avis spontané
Ouch, Fair or Out for a Buck?
Purchased four furniture knobs for $180. They were not the correct size so I returned them and was going to purchase another set. The return took over a month and I was refunded $155. This was a difference of $27 plus the 12.55 return postage for a total LOSS of $39.00
I had phoned customer service AND the returns department who informed me that the $27 fee was a 15% restocking fee and to read the contract that I signed. However, they did agree to refund the money. It never happened. Many emails and many calls to a robotic customer service representative.
$39.00 is a LOT TO PAY FOR NOTHING. Not true, I paid to experience extreme aggravation.
3 avril 2020
Avis spontané
Réponse de Interior HomeScapes
Hi Lori, Thanks for your review and sorry the knobs did not work out for you because of the size. We took a look at your case and it looks like you were refunded as soon as your return was received back. The refund was minus the 15% restocking fee charged on all returns as stated in our Terms & Conditions and in the return authorization email you received and used to return the order. If you have any additional questions feel free to give our customer service department a call at 888.285.3211 or email support@interiorhomescapes.com and someone will be happy to assist you.
BUYER BEWARE - AVOID INTERIOR HOMESCAPES AT ALL COST!
Our experience with Interior HomeScapes has been an absolute, horrible nightmare. And looking at some of the other recent negative reviews, we are not the only ones. I would strongly advise anyone considering doing business with Interior Homescapes, or their brick-and-mortar store Topography Home, to go elsewhere, at least until they make the changes needed to be an upstanding reputable company.
On May 12, 2019 we placed an order with Interior HomeScapes for a Caracole bed frame, for our bedroom in the new home we were moving into on June 1. They use a delivery company, Sun Delivery, which they euphemistically call a “White Glove” delivery service. Sun Delivery was late in delivering this bedframe. When it finally arrived on June 10th, unfortunately, it arrived damaged, so we returned it, and requested a refund.
Interior HomeScapes then sent us an email explaining that we were only entitled to a replacement, not a refund. So we had to wait once again, for another month. Then, to make matters worse, when they called to tell us the day of delivery, it was THE NEXT DAY. Because of this last-minute notification, we had to scramble our work schedules, and ended up losing income as a result. In addition, Sun Delivery told us they'd be arriving between 12pm and 4pm; but then when they showed up early at 10:15am, my wife had to leave an important meeting early to rush back to the house.
Anyway, when the second bed arrived, it was actually more damaged than the original one, with multiple scuff marks, scratches, chips, AND it was missing paint on the lower half of the bed frame! At this point, we called Interior HomeScape’s customer service department, who said there was nothing they could do. They said we had to write up a detailed complaint and to email it to their claims department. They refused to give us a phone number to call. So we sent an email as instructed, and when their claims department responded, it was clear they did not pay attention to our complaint at all. For example, in response to the fact that the lower half was missing paint, they said “it is customary to not paint the back half of the headboard, since this goes against the wall and no one sees it”… well, duh, we know that but that is not what we said! And, yes, you guessed it… they informed us ONCE AGAIN that we were not entitled to a refund, and would have to wait for A THIRD BED FRAME TO BE SHIPPED.
So at this point it is over three months and a half months since our initial order, and we are still sleeping on the floor in our brand new home. This is completely unacceptable. We do not want a third (and fourth, and fifth, etc.) bed shipped. Interior HomeScapes has a flawed mechanism for handling customer complaints. They need to make the appropriate internal changes so that rather than just denying and deflecting unhappy customers, they DO THE RIGHT THING.
Chris Campbell is the CEO of Interior HomeScapes and Topography Home. I am sure he did not build a large online furniture store by deliberately screwing his customers over. He needs to know there is a flaw in how his Claims Department handles legitimate customer complaints, so that he can make those customers happy and convert them into his most loyal fans. We have asked for a refund, we have even told them we would settle for a credit; but so far all we have been told is that Sun Delivery will be contacting us for ANOTHER delivery!
26 août 2019
Avis spontané
Réponse de Interior HomeScapes
Hi Wade, Thank you for your review. It looks like you have been in contact with our claims department and Chris as well on several different occasions. We are sorry the first two beds arrived damaged. Unfortunately, when shipping large items the freight companies sometimes accidentally damage items. When that happens we make it a priority to get replacements out as quickly as possible. It looks like a 3rd bed was shipped out to you and delivery was refused by yourself when contacted a few weeks ago to set it up. As you mentioned in your review, we do not offer refunds on damaged freight items, replacements only. That policy is listed in our Terms & Conditions which you checked a box agreeing to during checkout. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
Products take forever to arrive and arrive broken - but they don’t care.
This company has horrible customer service and shopping standards. Took over a month to even hear when our table would be delivered and it arrived broken. Filed a claim and received a “sorry about your luck” response when I stated we couldn’t wait another MONTH for a replacement table. What type of company thinks 2 months to receive a product is acceptable in this day and age? I’ll be sure to share my experience.
10 août 2019
Avis spontané
Réponse de Interior HomeScapes
Hi Stephanie, Thank you for your review. Your order was placed on July 4th so it was processed on July 8th, right after the holiday when the Noir warehouse reopened. As stated in the product description it takes 2 weeks for Noir items to ship out because they have to be crated. It shipped out from their California warehouse on July 15th and then transit time via Sun Delivery is about 2 weeks depending on your area of the country and your availability for the white glove delivery. You are located in Florida so it does take the full two week transit time. Delivery was attempted on August 5th, right on schedule with the time frames on our website and in your email notifications but as you mentioned, the top which is stone arrived cracked. We are extremely sorry the top arrived damaged. Even with specialty furniture carriers like Sun Delivery, damage does occasionally happen and when it does we get out the replacements as soon as possible. Based on the notes, our claims department was in contact with you via email that day and started working on the replacement top and it should ship out of the Noir warehouse within the next week. As soon as it gets to the local white glove delivery terminal they will contact you to set up delivery of the table. If you have any questions though in the meantime feel free to reach out to our customer service department. They can be reached Monday thru Friday from 10 -6 EST via phone 888.285.3211 or email, support@interiorhomescapes.com.
BUYER BEWARE
BUYER BEWARE! Purchased two expensive Caracole side tables from this company. Another retailer has them on sale. I haven't received the items yet, so I requested a price adjustment. Their policy only allows price matching before you purchase. The extremely rude and condescending customer service rep, Rachel, insisted that the other company (graysonliving.com) had mis-priced the item and that they were going to call them and have them correct it. Since Interior HomeScapes d/b/a Topography Home was charging me about $500 more per item, I inquired about returning the items. They could not tell me in what circumstances a return would be acceptable. They just said that I needed to submit a request in writing and they would let me know if it would be approved. I inquired, in what circumstances a return would be accepted? Rachel would not answer the question. It all seems smoke and mirrors. Rachel would not let me talk to anyone in returns or her manager. She insisted that I could only communicate in email. I would not recommend Interior HomeScapes or Topography Home.
27 juin 2019
Avis spontané
Réponse de Interior HomeScapes
Hi James, Thank you for your review and your call. It looks like you spoke with Kornada in our customer service dpeartment earlier when you called. You placed your order for 2 Caracole tables through our site on the 25th, which shipped out and were scheduled for delivery for tomorrow via Sun Delivery. As Kornada explained, Caracole had a price increase due to the tariff's yesterday for all companies that carry their products. Grayson Living uploaded their information incorrectly and due to this fact their pricing is incorrect and way off. They are changing this now and a notice was sent out from Caracole accordingly. Grayson Living will not be fulfilling orders for that pricing, that and because it had already shipped is the reason we were not able to extend a price match on your order. It looks like you did take advantage of the spring promotional pricing that Caracole had running at the time, along with our new customer discount and our free white glove delivery & shipping so we are sorry we were not able to extend any additional discounts. So that you can try to order the items at the incorrect price from Grayson Living, we have gone ahead and cancelled your order and refunded the credit card used to place the order and advised the carrier to return the items to the warehouse. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
Please coach your employees on customer relations
This company needs some much needed coaching on what customer service should sound like. Customer service agent had attitude and kept talking over me on top of putting me on hold 3x's to get advice??? Apparently she needs more training.... Asked for Supervisor.....got Chris and he wasn't much better....Not even so much as an acknowledgement of my concern let alone an apology. Just kept repeating what I already knew and could care a less about my $965 order or the agent who was unprofessional. Guess they can afford to lose business....must be nice. Will take my business elsewhere. Do NOT recommend.
24 avril 2019
Avis spontané
Réponse de Interior HomeScapes
Hi Kris, Thank you for your review. It looks like you placed an order for an item that was on backorder so a member of our staff reached out to you to see if the time frame worked before your order was processed. We do not charge your credit card until the order actually ships for backordered items but it looks like based on the call notes you were concerned about the authorization hold which is held by your credit card company according to their policy. We are sorry the customer service representative did not live up to your expectations. All calls are recorded for quality and training purposes so it will be reviewed by a member of management. Your order has been cancelled and your transaction completely voided per your request however if you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
easy to order and very fast delivery
11 décembre 2018
Avis spontané
The item came damaged and the return…
The item came damaged and the return process is cumbersome!
6 décembre 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Mary, Thanks for your email. It looks like you were about to get in touch with our claims department and they are getting another set up bookends out to you. Sorry again the item arrived damaged. We do have to receive pictures of any damaged items via email in order to file a claim with FedEx and get replacements out right away, which we believe is what you were referring to a cumbersome. If you need anything else feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211.
Disappointing
I just had a very disappointing experience when I ordered some chairs. I felt that customer support was rude, discourteous and insulting. I would not recommend InteriorHomeScapes to anyone. I do not mind sharing details if needed.
I am writing this review in hopes to save someone else from having to go through what I had to experience.
1 décembre 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Marian, Thanks for your review. We are sorry there was an issue with your order. It looks like there was a data feed error with our manufacturer for the item you were trying to order and the pricing was really far off and we were not able to fulfill the order because of that. We try our best to make sure the information on our site is up to date and accurate and the reason we spend money to have live feeds with manufacturers but in this situation it caused an error on their side as they were doing an update. It looks like a member of our customer service department did contacted you right away to let you know there was an error and you also corresponded with one of our customer service managers. It looks like we were able to extended you an additional 15% discount on the corrected price if wished to continue with the order and also offered to extend you the same discount on a future order if the chairs worked out in your space in an effort to try to make up for the error caused by the manufacturer since we were not able to fill the order that was originally placed. Again, we are sorry the feed error occurred with the manufacturer's data feed. If you have any additional questions feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 at anytime and we will be happy to assist.
Excellent customer service
Excellent customer service . Very helpful and personable CSR.
28 novembre 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your review! If you need anything else feel free to email us or give us a call!
Update your inventory!
excitedly ordered a fabulous art piece; order confirmed; eagerly awaited; BaAM! Three days late: Order cancelled - item no longer available!
28 novembre 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Denise, Thank you for your email and sorry the item was discontinued. We work directly with Global Views to ship out their item and the item was discontinued at their warehouse. We keep things on our site as long as they have inventory but it looks like they just ran out. It looks like one of our customer service representatives called to let you know and also sent you an email. In the email you will see a coupon code for 10% off another sculpture that might work for you. If there is an item you are interested in and you would like to confirm stock before an order is placed feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 and we will be happy to ensure the item is available and we can get it out to you right away.
Excellent service
Excellent service. Went "overboard" to answer questions and process order.
Very pleased!
27 novembre 2018
Avis spontané
Réponse de Interior HomeScapes
Thank you for your wonderful review! If you need anything else feel free to email us back!
A Shame
The descriptions are not clear and there is no place on your order to enter the coupon codes you offer
23 novembre 2018
Avis spontané
Réponse de Interior HomeScapes
Hi Karen, Thank you for your review and for your past orders with our company. It looks like you spoke with our customer service department and they were able to apply the coupon code on this order for you which we are happy to do before or after an order is placed if you have trouble. The space to input a coupon code is on the view cart page and there is also a link back to it during checkout in case you forget. Your order has also already shipped and you should have received your tracking information. We are sorry you had trouble but feel free to email support@interiorhomescapes.com or give us a call at 888.285.3211 in the future and we are happy to assist.
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