John Clark Motor Group Avis 

I visited the dealership as I needed a little more help getting around the settings of my new car. The young salesman Jack was extremely patient and explained everything so well and has made me fall in love with my car again.

I recently purchased my brand new BMW from John Clark (Tayside) and the whole experience was exceptional from start to finish.

From my initial enquiry through to collection, the team were professional, knowledgeable and genuinely focused on making sure everything was right.

Communication throughout was excellent, everything was clearly explained, and nothing ever felt like too much trouble.

A special mention to Robbie, who looked after me throughout the process.

He covered all bases, kept me informed and made the entire purchase straightforward and enjoyable. He is a real credit to the dealership.

Having looked at several premium brands before deciding on BMW, the combination of the quality of the car and the level of service made the decision an easy one.

I also reviewed several BMW dealerships around Scotland and UK, John Clark was by far the better experience.

Buying a new car should feel like a special experience, and this dealership delivered exactly that.

First-class service, a fantastic car and a team I would have no hesitation recommending.

Five stars.

First class friendly service from sales person and other staff. Allowed to have trial drive of recommended Audi for my needs.

Having test driven and chosen the exact model of Dacia Bigster that suited my needs locally I managed to find one online at a great price at John Clark Aberdeen.
Scott Arthur was very helpful discussing the vehicle and purchase, unfortunately purchase of this vehicle fell through but Scott was able to source another new one with the same spec and arranged delivery from Bristol to Aberdeen to me in Brighton.
As this was my first ever purchase of a new car and first remote purchase (previously I had brought cars in person and driven them away there and then) I had several questions and called Scott on several occasions, he always called me back and kept me updated with the process.
Since delivery, Scott has called to check how its going and I have emailed him with questions which he's always keen to answer.

I purchased a vehicle from them at end of August 26. Salesman came accross well. Everything was great, untill i was handed the car. I noticed a mark on the front passanger leather seat. The salesman said that he would organise a specialist to fix this. I have since been calling almost every week to ascertain when the seat will get fixed. But i keep getting fobbed off. Very disapointed. Did not expect this from Audi. It appears now that they were only interested in getting their end of month sale. I also emailed their aftersales. Again no response. Very poor!

Dropped my camper van off at Dyce, Aberdeen service dept for an allocated slot. Both males at desk were friendly and helpful as always. clearly explained what would be done. Nice waiting area to sit at.
Work was completed well within the 2 hour slot. Great service from all involved.

Grant was very helpful. Good communication regarding hand over. Explained key features of car.

Excellent service from start to finish.
I recently purchased a new vehicle from BMW Tayside and was extremely impressed with the whole experience. From the moment we first visited the dealership, we were made to feel genuinely welcome.
A special mention must go to Robbie, who looked after us throughout. He was professional, courteous, friendly and knowledgeable, and made the whole process incredibly straightforward. At no point did we feel pressured, and communication throughout was excellent.

David was very helpful and supportive. He was approachable and answered emails promptly.

Jack Edmonstone took care of us from enquiry to handover. Really pleased with Jack & BYD

Val was very helpful and kept me informed every step of the way.

Purchased my recent car with Adam, very helpful and would highly recommend

Craig and Barry made the whole car exchange experience very simple.

Alan was very helpful and the process was smooth

Great service from Paul Hardy.
Kept me informed regarding purchase of Tiguan.
Delighted with the car.
Also gave me a fair price on my Audi Q2.

I ordered a brand-new Range Rover Sport, paid for it and was told it was ready to collect. I booked a train and was literally about to board when I received a call saying there was a problem. I was told not to worry, they were sorting it and that my cancelled travel expenses would be covered.

That was the beginning of a month of constant excuses, changing stories and broken promises.

The first car had a microchip issue. I was told the repair involved removing the entire EV battery so the microchips could be changed and then putting the vehicle back together — apparently around a 30-hour workshop job.

This was a brand-new, nearly £100,000 car that I hadn’t even collected yet. I wasn’t prepared to accept a new vehicle that had already required that level of work before delivery. I was made to feel unreasonable and told “don’t worry, it’ll be fine”, and that the work wouldn’t be registered as a repair on the warranty history.

I then agreed to wait for another vehicle.

I was subsequently told the replacement was ready, on the transporter and would be with me the following week.

It wasn’t.

At 4:30pm the night before delivery, I received another call saying it wasn’t being delivered. This was despite repeatedly being told it was already on the transporter.

Throughout the whole process I was repeatedly assured that JLR had confirmed compensation and that my cancelled travel expenses would be covered. I was told this by different people and managers.

Eventually, I had enough and cancelled the deal. I went elsewhere and bought a stock Range Rover Sport from another dealer.

Then came the next problem — getting my money back.

It took over a week to get my own money refunded, involving numerous calls and being passed between different managers.

I was then told to contact JLR directly regarding the compensation because it had apparently been registered with them and was ready to be paid.

I contacted JLR.

They knew nothing about it.

After several days of emails, nothing was paid. The travel expenses I had repeatedly been promised would be covered were never reimbursed.

And before the inevitable corporate response saying “we have reviewed the matter and understand there were issues with the vehicle, including the microchip problem…”:

That wasn’t the problem.

I understand that cars can have problems. Microchips fail. Manufacturing and transport issues happen.

The problem was the repeated assurances that turned out not to be true.

I was told the car was ready when it wasn’t. I was told it was on the transporter when it apparently wasn’t. I was told JLR had confirmed compensation when JLR apparently knew nothing about it. I was promised my cancelled travel expenses would be covered. They weren’t.

And I was made to feel unreasonable for refusing to take a nearly £100,000 brand-new vehicle that had already required substantial workshop work before I had even collected it.

I know what the problems were — I was the customer dealing with them for a month.

The issue was how the situation was handled and the repeated promises that weren’t followed through.

I’m sure this review will receive the usual “please contact our management team” response. I’ve already done that. Repeatedly.

I eventually took my business elsewhere, and I certainly won’t be returning.

A hugely stressful and frustrating experience from start to finish.

My advice: think very carefully before buying a car from here.

The staff and the service they provide is always first class.

Friendly helpful sales staff with car delivered earlier than expected.
However, problems caused by deposit required less than 24 hours after returning from holiday which was not explained when agreeing the delivery date.

Friendly staff, knowledgeable and helped choose the right car for me. Happy with the deal offered.