Kent Reliance Avis 

Good interest rates, and the new updated web site is much better than before, very very quick accepting funds with quick notification of receipt. Nice innovation sending notice of impending interest payment for monthly interest.

Kent Reliance put Missed Payment markers on my credit report without telling me that they were doing so, for 5 months. I only found out that was happening by accident. Had I been told, I could have resolved the situation and when I did find out I resolved the matter Immediately. I am now left with a marked credit report.

The experience l had was welcoming friendly and informative. Thank you to both ladies dealing with our questions and the assistance given to make our transaction satisfactory. Well done.

Excellent customer service in branch and call centre always explain everything take responsibility and really care about your concern best customer care by far

Opening a savers account was easy and uncomplicated. Website was easy to navigate.

Used Kent a number of times now. Straightforward and easy to deal with. Good product offer. Will use them again.

The re mortgage rates and set up fees are too high

Their staff in branch were knowledgeable and helpful resolving my issues.

It's easy to set up an account and a good idea to have a single, nominated account for all transactions. Simple to withdraw or deposit money and excellent security.

Ask customers if they want to change to a new issue savings rate rather than keeping it quiet

Clear communication and at each stage of moving money. Statements issued monthly. Flexible system allows a savings account to be converted to a joint account. Good interest rates.

The website was easy to use, and the process was straightforward. I chose Kent as the rate of interest was good. I am happy with my choice. Previously I had tried another lender and the process was a nightmare. Kent keep me informed and are so far a pleasure to be with.

We were going to renew or transfer our 3 accounts at the branch. On entering the branch all we heard was childish gigging. After entering in conversation the adviser said "I don't care if you transfer your money". We left after they became quite aggressive and raised a formal complaint. After WE RAISED A COMPLAINT ON 27 NOVEMBER 2025, we received a letter DATED 22 JANUARY 2026 received on 3 FEBRUARY 2026 (Convenient delay) stating they disagreed with our version events, WITHOUT EVER ASKING WHAT HAPPENED FROM OUR POINT OF VIEW. We have now removed our monies in frustration

I could not fault the service I received on the telephone from a gentleman who helped me open an online account for a Court of Protection customer.
He was calm, knew Kent Reliance products and gave of his time.
Over the years this organisation has given me wonderful service and very fair interest rates.

Very happy with my dealings with Kent Reliance. They offer competitive interest rates, have an easy to understand website and keep me informed and up to date with any changes.

I visited your branch Number 5 to open an ISA account.
The young lady who served me (Haley) was very polite, helpful and was very experienced in her job.

Before the transfer to a different platform, I had an Isa and easy access savings account with KR. Now it appears I have two easy access savings accounts. They assured me I had never opened an ISA but I'm 100% sure I did. Has anyone experienced the same?

Dissapointed! Opened a savings & 2 ISA accounts, 1 for my husband too, In Littlehampton Branch, Now closed, NO branches in West Sussex Now. I missed the Bond dead-line for November 2025. My Huge Bond savings put into an account 3.58%, they now have one at over 4%, and I have with another bank been advised they give 4.35. I was told that I could not transfer to their higher bond, no mention of this 4 days ago, told I would be called back, never happened. I am now stuck with this Bond until November 2026. I will then move elsewhere, along with our ISAs.