Kent Reliance Avis 

Having a lot of trouble trying to open an ISA account today. I already have a savings account with Kent Reliance yet they want me to post copies of my statements to a Sunderland address, which I feel totally uncomfortable with carrying out. Flies against everything you have learned about scams! If they don’t accept my documents by email, I will be closing and moving my accounts to somewhere best suited to today’s technology! Very disappointed as this was a good bank to deal with.

Very customer friendly web site that is easy to use

Don't try to ring Kent Reliance - they won't answer. They have a very irritating 'press 1 for queue' saying that they will ring you usually within 24 to 48 hours. This message is on rewind so you get it every 15seconds or so. They don't ring. Meanwhile their internet service leaves a lot to be desired. They tell you to press 'statements' in their emails but they don't have that facility on their website. NOT GOOD ENOUGH.
KR told me to go to their homepage and log in. There is no log in service on their home web page. Surely that's a basic requirement for any reasonable web based accounts accessability. KR do not make it easy to access your account. It's time a new web based system is introduced making it easier for the punter to use.

Good service and competitive interest rates

I opened a savings account with Kent Reliance because of a friend having a great experience with them - she sent original Power of Attorney documents to them, they were logged the day they were received and in the post back to her the following day. I found that they had a very competative rate of interest, still do, and when I add money to the savings account I receive an acknowledgement text within seconds! I can't fault them, they're great.

I transferred an existing ISA to Kent Reliance. The whole process was very easy. I was kept up to date with emails and SMS. I was that happy that I decided to move all my savings to them as well. At a better interest rate than I had previously. Maintaining and accessing the accounts is easy and authorisation codes arrive very quickly via SMS. Transfers of funds are also done in good time. Overall very happy with the move

If you’d like to deal with a financial company that is wholly incompetent, then KRBS is the one for you. Letters are ignored by the administration centre in Sunderland while the customer services team is poorly trained and based in India.
My account was locked without any notification, and I was lied to by a member of the customer service team.
If I could be bothered, I’d report this lot to the Financial Conduct Authority.

My wife opened a fixed rate bond and a day after the 14 day cooling of period, the next day in fact they updated the issue number and increased the interest rate!!
They refused to let her move it to the new account and would not let her close the account!!
Talk about sharp practices, BEWARE THEY ARE NOT CUSTOMER FOCUSED AT ALL

Easy to use
Good rate
No hassle

Service is fine, just lacking a mobile app

Would be no stars if it was possible.
No message facility on new platform, I had to log into the old platform to read a generic no help message about my account moved to their new platform.
Cant be bothered to contact customers directly. No specific help, just AI and generic pointers.
Moved our deposit to a .10% easy access account without consultation.
Needless to say closed the account today, the wheel went round and round thinking about it for a long time before the 'you have exceeded the daily limit' message. Be interesting to see how much they filter back to me tomorrow.
Something is very wrong with this outfit given the savings market competition out there

I have an Easy Access account on their new platform. I applied for an ISA not knowing this would be on the old platform. When I go to transfer money from one account to the other I can't as they are on 2 different platforms. I'd have to transfer my money into a completely different outside bank then bring it back into Kent Reliance. I wont be doing that. I don't have much faith in this move. Just reading an online message from them was tricky - not the best user friendly design. The poor assistant on the phone was very patient but you could tell he's had enough of it as well.

My experience with Kent has been stressful. I moved abroad, and even though it was my right to keep the account and I sent by recorded post all the documents they wanted to prove my new address and link account, they refused to accept them. Therefore I had no choice but empty the account. I asked them to close the account and once again, they replied they couldn't help me as they had moved the account to a new system. So my account is still with them but empty... and I can't access the new system. Not happy.

I gave a 1 star review previously for KR's catastrophically bad "new" system.
Despite this handicap, they still give excellent customer service and competitive interest rates.

I submitted an ISA transfer Form to Kent which they received on 10 February, however they called me on 11 February to say it had been refused by my previous provider, I called them and was informed that there was a minor error on the form. I called Kent back and explained the error and the agent said it would be rectified and resubmitted.
Despite much corresondence the correct form was not submitted and approved until 13 March - but I have yet to understand why.
The manager I complained to on 16 March tried to take the credit for expediting the transfer but it had already been initiated on 13 March.
Throughout the process there was so much misinformation.
If I hadn't already transferred in a separate ISA from a different bank I would have certainly cancelled this transfer.

Ease of applying and setting up of the account online. And excellent communication each time I make a deposit into my new savings account, with confirmation via text and email.

Easy to navigate. Good savings interest rate.

Very professional excellent service friendly and knowledgeable people.

Opened an Easy Access Saver in November 2025 and I have made withdrawals to my nominated account every week or so, as required.

With KR's old systems, these withdrawals would reach my nominated account the next day; after updating their systems, they are now completed within a few minutes which is a welcome improvement.

On Friday 6th March 2026 I submitted a withdrawal request as usual which debited my savings account yet failed to appear in my nominated account. I checked again in an hour, then the next day but it still hadn't arrived.

I am aware that KR currently have scheduled maintenance and always avoid these times. The above transfer was requested outside these times.

I sent KR a secure message and received a generic "we've passed it onto the relevant team" message. I needed this money to buy essentials at the weekend and was therefore unable to do so.

I sent a follow-up message on Monday 9th March and this time received a response asking me to call them to provide additional information. Like what? You already have everything you need to investigate/resolve this!

I had no choice but to phone them and explain this AGAIN to an agent. He did explain that there were issues with some payments and a team was manually processing them but couldn't tell me when mine would be resolved.

Then, as I was about to ask a final question, he stopped responding and the line went dead.

KR - it is IMPERATIVE that when I request access to MY MONEY from an Easy Access account (note the irony), I am able to access it.

If this happens again, I shall close the account and go elsewhere.

Wanted to move ISA account to a better rate but they changed it to a none ISA . When I discovered it they told me that is what I was asking for.
Why can't cant they admit that they got it wrong.

Will take it to the Ombudsman to find out about it