Kent Reliance Avis 

Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary

Good security, quick transactions and instant updates.

Kent reliance offer good products at competitive rates. The web page is easy to navigate and the application process was straightforward

Account was easy to set up and when I sent money to KR it arrived almost instantly and was acknowledged by text which is very helpful.

Have an Easy Access Cash ISA D50 which pays 3.51% interest. Discovered, by chance, they now pay on their latest Easy Access Cash ISA D72, 4.05%. They didn't inform me of this and that I was losing interest! There is no automatic increase, as for instance the Coventry provide. Coventry B.S. do it automatically. I phoned them and asked for it to be moved to the D72 but they told me it couldn't be done over the phone. I had to go on-line and then phone them back! They make the change as hard as possible! I find this appalling and "sharp" practice!

1 hour on the phone and couldn't speak to a person. No matter what time/day you ring, the recorded message says they are very busy. More than likely there is only one person or nobody at all answering the calls. You email them and you will get an unhelpful response 3 days later. Their website constantly crashes. I just hope my savings are safe with them.

Straightforward account opening. Texts on deposit are welcomed.

I have given one star as that is the minimum, shame it can not be zero or a minus. I have been trying for three weeks to close my account but there is excuse upon excuse. Going to call me back but didn't on several occasions. Bank somewhere else is my advice.

Slow. It's like banking in the 80s. Everything has to be done manually by a person and they take their time to do it.

The interest rate on the 1 year fixed bond was the highest and my experience with Kent Reliance has been faultless. It was very easy to open my account on line and transfer my money in and the communication has been perfect and has kept me very well informed. I telephoned with one query and my call was quickly answered and the advisor was very polite and answered my question. My interest has been paid on time. The website is very easy to use and has all the info that I need. I would recommend Kent Reliance without a single reservation and my experience has been much better than my previous one with a big high street bank.

They change their system and then all of a sudden your account just disappears with YOUR money in it.
You phone them up and then after several hours they phone you back saying that they will get back to you, guess what, sweet SA.

Since I read the reviews, I decided to try the secure message approach. They completely ignored the question in the secure message which was about why I have two missing statements from tax year 25/26. Instead there was a generic answer about how to access statements online. This building society has provided good service over the years for us, but it seems they are now to be avoided at all costs.

I used to like this building society bank

It wont accept the ridiculous pass word I saved on my computer, has logged me out, wont give me a new password wont let me set my own. Have now wasted most of my morning .
The operator was really trying to solve the problem, but she couldn't really help.

I received an email asking me to go to their homepage for my Certificate of Interest. I did that and my login details were not recognised. Called 0345 122 1122 as instructed and had the same irritating experience of Mark T who had the same 'service' 3 hours ago. Should "All of our Operatives" read "Both of our Operatives"? I was cut off after 20 minutes.

You call customer service, and every few seconds a rather dozy-sounding person states that you can opt to be called back by Kent Reliance - and it appears to say that this is typically in 24-48 hours. 24-48 hours???? Both the person speaking, the same message, the wait time just makes one's blood boil - and also wonder if they really are a reliable provider or not.

Hi have joined you very recently and found you excellent. Your online service is good is very suitable for people that are elderly like me that are not very savvy with the telephone meaning smart phone up to now. I’ve had extremely good service from you and will continue to be with you, thank you.

Good bond rate and easy to setup account and transfer funds.

Rates are good but trying to get to an agent a nightmare. Waited 1/2 hour am, gave up. Waited 1/2 hour pm also gave up. Tried a different number and was answered quickly

Very efficient at all stages