Kent Reliance Avis 

Easy to create an account. The online login process is very simple. Withdrawals and transfers are quicker than several similar independent private banks, it happens in seconds. Email and SMS acknowledgements too.
The website is user friendly

This company gives their customers CHOICE; Real Choice, as to whether they do their investing in person, on-line, via the telephone or by post!
The customer service is excellent - something that many other companies in the financial sector have lost sight of. People really appreciate good customer service & real choice. Just keep doing what you are doing.

Poor service on ISA renewal for me and my wife.
Offered a one year ISA renewal at 4.30%, when 4.41% is also available for a 3 year ISA.
Failed to respond to secure messages.
Rang helpline on 16 April - they promised to move our matured ISAs to the then 4.41% 3 year ISA. Said we would get written confirmation in 5 working days. Still waiting.
The only written confirmation that came on 25 April has been to confirm the 1 year ISA that we didn't want.
The online renewal service is pathetic.
They should take a look at Aldermore Bank to see how it should be done in the run up to a maturity.
Extremely disappointed. Have spent ages getting nowhere. Next step is a formal complaint.

Good product with above average interest - easy set up - solid provider.

Cannot log in to my account as it does not recognise the CORRECT log in details that I used to log in earlier in the day. This keeps happening. I will now have to ring them AGAIN and put through to their customer service department India, who say they will fix it but don't. The new online banking system isn't fit for purpose.

Offered inferior interest rate on ISA renewal. 4.30%, when 4.45% is also available.

Poor communication.

No customer loyalty.

Delay in responding to complaints.

Failure to respond to secure on line messages.

Overall, very disappointed with my attempts to renew my maturing ISA.

No choice but to raise a complaint, still awaiting to hear.

My mother passed away and unlike several banks and investment groups that her money was with, KRBS were apparently deliberately slow in releasing her money. They introduced procedures during the process that slowed the process. Even after two weeks of receiving the Grant of Probate and authority to credit the Executors account the money is still withheld. I shall update on this saga as information comes to hand but from current experience would suggest that investors should be very wary of investing with KRBS.

Full details of the client's complaint reference number has been forwarded to KRBS. Their senior executive Ms Kayleigh Payne has been assigned to deal with the case. The final outcome will be published.

Great help from all the team when im not sure of what I’m doing on computer.
All my messages sent to them asking about this and that answered efficiently and quickly.

Usually good or excellent rates. Customers service 5 star

I had chosen to use Kent Reliance to receive funds from a maturing ISA held at Virgin Money. I had to call them on 5 occassions and place similar calls to Virgin Money as I kept getting "application being rejected " as the Kent Reliance updates. Virgin advised no applications had been received, so this morning after spending about 2hrs on the phone, closed the unfunded A/c and instructed Aldermore to do what Kent Reliance seemed incapable of doing. Hugely frustrating and time consuming. Never again will I consider using them.

Great customer service and accessibility

Disappointed with this company, after being a customer with ISA for several years, they moved my money into a savings account. Communication is poor, the website is clunky and unclear. I opened a savings accounts thinking I was opening an ISA and no one contacted me to warned me even after I messaged them to say I had open a new ISA! Some agents are good on the phone but some couldn't care less! Definitely won't be using them again

Easy to open online Investment Account a new Customer. Good response from Customer Service when needed.

Good communication after making a small complaint. Happy to give 5****

There are good interest rates but I am fed up of having to log in to different accounts rather than have all my accounts under one simple log in procedure.

Excellent customer service. Competitive rates. I've been with KR for many a year. Highly recommend

Very competitive interest rate for a 12 month investment.

Efficient professional knowledgeable polite staff

Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary