Kent Reliance Avis 

Easy to open account.
Good communications
Great interest rate

Excellent customer service with a usable online account

Good company very helpful

Kent Reliance offer secure savings with good rates of interest. The website works well, is easy to access and to navigate so it makes managing one's account quite easy.

Good rates of interest, very competitive. Online experience very good, easy to open account. Information we'll laid out.

Trying to open a fixed rate bond totally impossible . after 15 mins i have given up/ had bonds in the past no problem . BUT to say some nerd has completely ruined a working system its just beyond belief ??? why i am not the only one read the reviews / who ever they let loose on the online application MUST want to bankrupt them . Because they have sabotaged a perfect working system and put this unworkable load of junk in its place

Spoke to customer advisor about investing as i made a mess up online went through security questions failed asked why. he put the phone down on me.SO RUDE BEWARE INVESTING IN THIS COMPANY IF IT STARTS LIKE THIS

Opened up a new fixed ISA where I expected (and they explicitly advertised that I could) to be able to drip in payments over the year as I have been for the last couple of years. Within a month they suddenly change the rules but still continue to advertise that you can on their website. Worst of all they won't answer my complaint. Instead they send cut and pasted replies about changes to software etc which have nothing to do with my query. I don't trust financial firms that change rules and, clearly, I'm not going to get a straight answer, therefore, I'll move my money as the ISAs mature.Shame because they used to be good and their rates competitive.

If it would go through with a "nil" - let alone a "minus" sum - I'd be able to rate them.
Here are my emails to them, today:
our letter dated 22nd April has just arrived, with the Final Response to my Complaint, dated 27th March (which was that, on 7th July last year, I set my password, and wrote it down; and, on 19th March this year, when you wouldn't accept, I spent a long time on the 'phone with you, re-setting it - and writing it down again; but on 27th March, you wouldn't accept that one either).

Do you understand my Complaint ? My being locked out wasn't owing to - what you are pleased to call - "invalid credentials": there was (is?) something wrong at your end.

Fortunately I can be shot of you entirely, next month. I would expect my £10,00 plus accrued interest to be paid into my nominated account

As you know, the FOS take ages - and I expect that you are cynically exploiting that fact.

And:
PS: I've changed my password (I've just found how to do this - no thanks to you); but, now, it won't accept my secret word - which, again, I wrote down on 7th July last year (and, in any case, was simple for me to remember).

I am always happy with my dealings with Kent Reliance. The only reason I did not give the full 5 stars was the fact I could not automatically reinvest my matured funds into another bond that was not already included in the matured options. Instead I had to cash in my maturity sum and then go through the process of opening a new bond. This seems an unnecessary long winded procedure.

Easy to use website

Just taken out 2 new account with good interest rates. Easy to transfer on line. Have been with them for a number of years.

I was trying to open a fixed rate bond online which you say takes only ten minutes. It took me about an hour it was very frustrating and I have decided I will not be opening any more accounts with Kent Reliance if they are online only.
When I first started saving with you I was able to speak to a person which made opening an account very easy.

Everyone I speak to at Kent Reliance is always very helpful, patient and knowledgeable.

I seem to always be able to rely on Kent Reliance`s communications to confirm investments intended

Dreadful, tried to open a 1 year bond, filled the info on-line and received an email to say it was being reviewed, was called and had a 26 minute call left on hold for most of it, advised it was sorted, then another call from the same person wanting more security info, advised id hear within a further 24 hours and zilch. If it’s this hard to put money in I hate to think what is like trying to get money out. Did it eventually another bank, 2 mins on-line sorted and deposit made. Won’t touch Kent Reliance with a barge pole now.

Recently opened a one year bond with Kent Reliance BS. Highly competitive interest rates, and opening account was straightforward. Transactions are almost instant. Up to now I'm very impressed.

Indian call centre have bad lines poor understanding language, and send you out old interest rates.,with new customers getting better rates.its English money earned by English people, controlled by Indian people. Don't think I will ever save with this company again.

Good Afternoon. Oh wow - 1 star should be Nil star....This financial industry needs to be shut down. Complaint after Complaint lodged all upheld in my favour and still they are allowed to continue trading. Just spent another unacceptable timescale on the phone - getting nowhere. 1 acct now closed, Fxd Rate Bond will be closed in Dec26 and finally my association with KRBS will be over, after 16 years. Good-Bye KRBS

I contacted Kent Reliance to request tax statements for my late father’s accounts to enable me to complete an HMRC tax return. I was told that I had to provide a letter of probate so I can close the accounts and then get the Tax statements. That is factually incorrect.

A bank or building society by UK law is required to provide tax statements upon request. Closing the account and probate has nothing to do with this.

Clearly their staff need better training. The person I dealt was pleasant but kept putting me on hold to ask someone else the answer to my questions.

A bit less profit and a bit more training and professionalism wouldn’t go a miss.

Once the accounts are closed I certainly won’t be investing with Kent Reliance.

My advice to potential investors is to think twice before handing over your money. If you have an issue later, don’t expect a speedy resolution if at all.

This is an accurate and honest review of Kent Reliance.