Kitchen Warehouse Avis 48

Ordered an item click and collect during lockdown and realised it was the wrong item. Discusses this with service staff when I picked it up and was told they could not process returns or exchanges because of their “systems” and was told to come back after lockdown. 3 months later finally could go in to get a refund (since I was told to just buy the product I wanted and wait for a return!) I found out that the service staff had a hand written process to do refunds and it could take up to a week to process! Plenty of other retailers managed to service customers well through lockdown but this company can’t. Funny how their systems can process a payment quick enough - but if you want to return anything (pretty normal with online click and collect) you are out of luck.

I purchased 3 Province Carry Baskets for Christmas gifts and was totally disappointed. 2 were perfect and one was faulty it wouldn’t even sit cermetrical, it looked very deformed. I would not purchase from this company again. Please be very aware that they send out imperfected products. I sent an email yesterday to the company and no reply. Again I sent another message this morning before I take further action.

Shopped online a couple of times and been in store and bought things and always had a good experience until today.

We bought a mechanical icecream scoop only two days ago, washed it and then went to use it and it broke straight away.

We went in just to swap it over and the assistant manager Jody made us feel awful! We were nice and just said we wanted to swap it and in a very rude tone she said “ warranty normally doesn’t cover this, you didn’t follow the instructions”
It’s an icecream scoop! My parents have had a similar one for over 10yrs and it was still warm when we were using it and the icecream had been sitting out so was soft!
I worked in retail for over 8yrs and would never ever treat people like that especially over a $20 icecream scoop!

Great customer service. We received goods that were damaged in transit, and they were wonderful to deal with and replaced them quickly and very politely. When they were out of our item, they let us choose another similar product, and took off the 99 cents more that it would have cost us for the similar product. We recommend them!

Such a great company. Always super fast delivery in great packaging. I had to claim a product under warranty recently and they dealt with it so quickly, i had a new product in my hands a few days later.

We've purchased a couple of items from kitchenwarehouse.com.au. It has all been nice experience. There are real stores and staff let us exchange items easily, no hassle. Genuine goods, high quality, great buy.

Not too heavy to lift and move around, but big enough for good grinding, won't wear out in a hurry, Super fast delivery!