Kitchen Warehouse Avis 47

Bought a Wustof knife set at the end of 2025. Less than 6 months later, one of the knives has developed a crack along the top of the blade due to a well-known manufacturing defect. Photos and original receipt were supplied. Kitchen Warehouse offered a paltry refund without any replacement - the amount offered would not have even covered half of the cost to buy a like-for-like replacement. After a bit of back-and-forth, KW finally agreed to a replacement. Call me suspicious but it seems that the small refund was intended to catch a less-informed consumer unawares to avoid their warranty obligation.

I recently shopped at Kitchen Warehouse and had a good experience. The store was well organised, clean, and stocked with a great range of quality kitchenware and home products.

What stood out most was the good customer service I received from Samantha. She was very friendly, knowledgeable and genuinely willing to help without being pushy. She took the time to answer my questions, offer helpful advice and ensure I found what I was looking for. Thank you Samantha.
The store has a wide selection of products and good prices.

My experience at the Kitchen Warehouse Preston was fantastic! Sam provided exceptional customer service, being friendly, attentive, and very helpful in guiding me to the products I needed. The quality of the items is excellent, and Sam professionalism made my entire shopping experience smooth. I highly recommend this store and will definitely return!

I had an excellent experience at Kitchen Warehouse thanks to Sam. She provided outstanding customer service from the moment I walked in. Sam was friendly, professional, knowledgeable, and great energy person and took the time to help me find exactly what I needed.
Thank you, Sam,I'll definitely be back! Kitchen Warehouse is fortunate to have such a dedicated team member.

I have had nothing but positive experiences both in-store and online with Kitchen Warehouse. They offer an excellent range of high-quality products, making them a true one-stop shop for all my kitchen needs and more.

I particularly appreciate the wide variety of options available, the helpful customer reviews, the great discounts, and the consistently exceptional service. Samantha, in particular, has always gone above and beyond, providing outstanding support and making every shopping experience a pleasure.

The store has an amazing selection of products at excellent prices. Samantha provided outstanding customer service, immediately taking the time to assist and going above and beyond to ensure I found exactly what I needed. Her knowledge, kindness, and genuine willingness to help were truly appreciated. I'm also incredibly impressed with the quality of the kitchenware she recommended. Highly recommend this store for its great products and exceptional service!

Absolutely terrible service and quality. I bought a 4-piece knife set (including the block) online, but the blades were jagged and dull. To make matters worse, I returned a defective frying pan bought at their physical store(I didn’t know that this store also Kitchen watehouse), but they refused a refund and forced an exchange instead. Honestly, the Tefal pan I got from Coles works way better than the junk they sell here. Don't waste your money. On top of that, they sent me a package with only 2 items instead of the full set without any prior notice. They didn't even bother to check the quantity. It was only after I threatened to report them that they finally told me the rest was waiting at the post office. Their incompetence is mind-blowing. I used to purchase items at Myer. I’ll never ever shop again here..

Happy with customer support from Kitchen Warehouse. Fault with new SCANPAN frypan with surface stain, product to be replaced. Just sent photo of fault and received reply promptly, so very happy with the quick response.

i’ve bought through them a fair bit and never had an issue - scales that i’d got earlier this year had an issue and
within one
day a replacement arranged,
excellent customer service .
KW will be my first go to next time
i’m shopping . v happy cook 👩🏻‍🍳

Bought a Esteele non-stick pan which stuck on first use, (burns marks unable to be removed), requested refund but was fobbed off. Esteele reported back about how to clean the pan, and unbelievably finished up by saying there might still be marks after I had done what they said. Kitchen Warehouse did want to know. I put the issue to Consumer Affairs WA but they are toothless tigers. Currently working with CBA to have the credit card charge reversed. Be warned - if the product you buy is not fit for purpose you are stuck with it,(pardon the pun).

Received what appeared to be a used and scuffed item with evidential marks. Contacted Kitchen Warehouse only to be asked to provide photographic evidence which I did immediately, then asked for further photographs of the compliance plate which I also did instantly. Then told to wait 1-2 business days yet have heard nothing until I had to chase them up. Meanwhile I placed a further order for matching items with them which will be delivered in a couple of days. It's now been over a week waiting for them to 'agree' to a return. In all honesty, the Laura Ashley Kettle is a load of Chinese made junk yet was willing to have a replacement merely for the pattern. Yet here I await not only their response but a replacement. Worst experience in terms of seeking a replacement item under Australian Consumer Law and given they're churning these out ad nauseam why make it so difficult to replace a damaged item without having to battle? Shall pursue it though if they do not fulfil their basic obligations under legal protections.

Be careful when you start a search, that Kitchen Warehouse have the correct product you have searched for. I searched for a dinner set and in the search, Kitchen Warehouse enabled the search to include single plates for the same make of Japanese dinner set. I stupidly didn't check the wording and purchased it.

I have ordered multiple times and each time it is fast, efficient and exactly what I ordered.

I’ve had only positive experiences as an online customer (kitting out my home, especially kitchen, almost exclusively via Kitchen Warehouse.
They offer a great range of excellent products, a one-stop for all my culinary needs, and more.
I especially appreciate there’s plenty of options and reviews, great discounts and consistently excellent service!

I had a very distasteful experience returning two Cuisena Egg Poachers to the KitchenWareHouse shop in the Penrith Homemaker Centre in Jamisontown. The items said they were non-stick. I oiled them both, cracked an egg in both and hung them on the side of the saucepan in almost boiling water. Both eggs stuck fast to the "non-stick" surface and had to be scraped off. When I returned the offending items ($9.95 each) I was told I couldn't return them because I'd used them. I asked to see the manager. She said the same thing. She asked if I had used Virgin Olive Oil. I didn't know what I'd used. She said that I should know that you shouldn't use Virgin Olive Oil on a non-stick surface. I'm a 76 year old guy. I had no idea. I asked her if she was really going to upset a loyal customer over $20. She reluctantly gave me a refund and then said that she would put a note next to my name that I'd been told about Virgin Olive Oil. So I would not get a refund again. I won't shop there again!

We ordered two set of crockery in the Black Friday sales. Unfortunately when they were delivered multiple pieces were broken.
I emailed customer service and got not reply after 2 days so called customer service number.
Initially this was very hopeful as I was told a replacement set would be sent out.
Next I get an email that there was no stock.
Later I find out there was stock in a store but that store didn’t offer delivery.
So I then after some back and forth I found out I’d could either take a”full refund” for one set - which wasn’t enough for me to get a replacement from another store as the refund was on the sale amount not even the current price on the website, or I could get a partial refund to cover the broken items. This doesn’t work as the set I ordered doesn’t have items for sale individually (that I could find). I asked for a more creative solution - like getting a courier to driver the set they did have in stock or giving a refund that meant I could get an actual replacement (probably another $30 on top) . Silence.
So I’m left with not enough pieces for my family Christmas ( I’ve now reluctantly opted for the partial refund as for the full refund I’d have to organise returning the items myself on top) and either pay for another full set at current pricing - even more out of pocket - or just find some contrasting pieces to complete the set. Oh and now 3 days later despite emailing daily for an update I still haven’t got the partial refund and it’s Christmas next week.

Kitchen warehouse - your customer service team can do better - or maybe you need to train or enable them to be more creative in responding to a customer that has paid for a service and hasn’t received it. Surely the cost of a courier or a reasonable refund that means I could actually replace the set to cover the inconvenience would mean a happy customer that come back and spend more. I certainly won’t be using Kitchen Warehouse

Dreadful experience. Received only half the order. Nothing could be done over the phone so had to email because their warehouse only accepts emails!!! The one set that arrived was cushioned by their shredded office paper!!! Not the more professional and safer methods that Peters of Kensington uses. One good way of getting rid of your paper but not great for the poor customer that ends up with shredded paper all over the floor! Not buying from here again!

Ordered an electronic sensor bin which arrived faulty and did not work at all. After providing required information, customer service has ignored any requests to resolve this issue and avoided all contact. Will not be purchasing from Kitchen Warehouse anymore.

Terrible customer service. Has taken over a month to get a single answer about the warranty of a product I purchased from my grandmother with turned out to be faulty.

One thing I dislike about kitchen warehouse is how long they take to dispatch an item. It took them 5 business days to dispatch my order..in 2024 that's pathetic.