Kitchen Warehouse Avis 48

One thing I dislike about kitchen warehouse is how long they take to dispatch an item. It took them 5 business days to dispatch my order..in 2024 that's pathetic.

ThievesReturned online order bought through afterpay. Was told refund was completed bet it has not been done. Given the run around by this store. This has never happened with a transaction with afterpay. Either incompetent or scammers.
miranda k.
miranda k. 3m
Update it is now 3rd July and still no refund. Dispute put through afterpay seems just as incompetent. Received a call from customer service over 2 weeks ago saying refund will be done in 48 hours. Also told their employee at their Warrawong store doesn't know what she is talking about and lied about the process. Item returned 14/6/24. I spent over $700.00 within a week in store . Will never buy from these thieves again. I will now be putting a dispute with consumers affairs and writing reviews accordingly.

Gefu frother with 5 year warranty and KW hv not responded to a claim to a warranty whn it failed!!

Be very careful believing what Kitchen Warehouse sayswhen claiming what a 'fantastic' discount you're getting. I was about to buy some Kitchen Pro Cube Staorage Canister Starter Pack 24pb for $99.95, supposedly reduced from a RRP of $349 -- a claimed 71% discount. But then I see other stores (e.g. Bunnings, Woolworths) have them at a standard price of $119, and even kitchen warehouse typically has this product for $119!

Sure - $99.95 is less than $119, but the claimed 70% reduction strikes me as somewht deceptive, and likely designed to lure the comsumer into a purchase that is not as attractive as Kitchen Warehouse would like consumers to think.

I tried to call Kitchen warehouse 3 times on the 1 800 number to discuss, but was left on hold (with no pick up) or cut off (with no pickup). A customer service officer tha I eventuallty reached also put me on hold and did not return after 7 minutes.

Overall, these difficulties don't engender trust in Kitchen Warehouse. Beware.

The product we ordered was much better quality than we imagined and arrived within a day. Very impressed with this business.

We bought an OXO Good Grips SimplyTear Paper towel holder on 14 January 2024. The cost was $44.95 plus delivery of $9.90. Allegedly the price was reduced from $79.95. The device looked good and functioned well but only lasted until 31 March 2024 before the spring broke and no longer firmly holds the paper towel. We had only used two and half paper towel rolls when it broke. We contacted Kitchen Warehouse but they said that since it was beyond 30 days no refund was payable. They said we could return it in the box in which it arrived so they could re-sell it again!!!!. We only kept the box for about 3 weeks.
Therefore, we would certainly not buy from Kitchen Warehouse again or any OXO product and cannnot recommend at all. A very disappointing outcome. In our opinion this product was not fit for purpose. We will be contacting Consumer Affairs to make a complaint.

Terrible customer service. Lied to twice then blame laid on first customer service agent. First customer service agent was nice. Second one was all to happy to cancel order and blame customer service person one in a completely condescending tone. If that’s your customer service you can find a new customer because I won’t be back.

Best prices for great quality products. We've updated sooo many kitchen appliances and equipment and most of the replacements came from here! Lots of handy kitchen gadgets that we didn't know we needed but made our lives easier and a good variety of baking equipment and bentos.

Bizarre customer service. A simple $30 meat thermometer Bought online and I get an email two days later saying the order was cancelled I call the 1800 number State my name and Card details used for the purchase. Ok Get an email later that day saying your order has been dispatched. Three days later I get another Email saying your order has been cancelled again! Strange service Online experience was strange.

I bought a scanpan ctx fry pan from them and the multi-layer base separated and they/scanpan refused to warranty it saying the pan was only suitable to use at up to setting 4 out of 9 heat. As a "Fry Pan" this is ridiculous given frying inherently involves high heat.
Frustrated, i left a review on their website page for the product stating my experience so that others could be informed in their purchase decisions. The review was never published - they clearly want to keep selling fry pans that can't be used at frying temperatures rather than let anyone know before they hand over their money.

On Monday 15th February 2021 I purchased a OXO Good Grips Pop 2.0 Container Rectangular Short 1.6L for $17.95 so I could store coffee beans in it when I make coffee for my family and friends so they won't dry out for when I move into my own unit in March 2021. The staff were kind to me and the service was amazing.

Wow, the customer service if just great! Second time ordering -great sale price at the time - and one of the items was damaged. Wrote to them with a photo and Cathy you are a star…straight onto it and prompt replacement sent. Love the items I bought, good quality and good value.

I ordered Béaba cook book for my child’s meal preparation online. It arrived with broken lid and I couldn’t use it as the steam would escape and not cook the veggies. I got in contact with kitchen warehouse straight away via phone call, they asked me to send an email to customer service of kitchenware house, with pictures of damaged appliances , which I did. It’s been 12 days today ( the order was placed on 18/04/23) and I haven’t received any updates whatsoever. I have called them 4 times already and every time i tell them what happened and I am told someone named Amy is looking after my case. Haven’t heard anything from Amy yet. Pathetic pathetic service so far. Never going to order anything from kitchen warehouse ever again. Such a shame they seem to have vast range of products but what is the point of it if you treat your customers like pendulum moving them back and forth with no results. Horrible customer service experience.

My expected delivery date is 16 days after I placed my order. I don't live in Australia and am not sure if this is normal but it seems a long time. I live in Ireland and Irish orders are usually within a few days sometimes the following day, European orders may take a week , 10 days at most. I also recieved no delivery information, just an order placed conformation email. It took 2 emails and 4 days wait from me to get a response from KW. I will not use this site again.

Product arrived faulty. Called & was asked to email pictures, which I did.
I had to follow up due to no response & told they had too many emails before mine and were unable to reply or do anything.
After explaining I had read other reviews with the same issue I would like to return the faulty product.
I’m blue to be told I couldn’t until they had firstly got around to my email in their queue and secondly they had to contact the manufacturer!! To seek further advice and I had to wait for their response.
Very unhelpful and rude
They now have my money and I have a faulty product in the way awaiting an outcome.
I will never order from kitchen warehouse again and will be seeking further advice.

If there is a store you would like to avoid then its Kitchen Warehouse Malaga. Terrible customer service. I bought 6 small containers and not even a bag was offered. I had to walk to the car twice to collect the items from the counter by hand. Maybe its not the store and the salesperson. If its a salesperson they need to review their staff.
Take my advice and go to another store.

Great products easy online ordering brilliant customer service!

Brilliant company, only took 2 days to receive goods. Absolutely faultless, will definitely buy from them again.

Just picked up an online order and 2 out of 5 items where damaged. A cake pan was dented and one of the pizza trays was missing its packaging slip and was scratched all over. Seems that they are are getting rid of all the damaged goods that no one will pick in the store and giving them to online orders. Bad service.

Have bought items online several times now and it's been a great experience each time.