Laughing Hens Avis 

I wish I had read the reviews here first. I placed an order on the 12 November and have not received it. Nor have I received a refund. The excuse they're giving is that it was damaged in transit and they're waiting for it to be returned to them before sending out again. BEWARE THIS IS NOT A REPUTABLE BUSINESS

I was sent the wrong article, but the customer service wouldn't admit their mistake. Sending the said article back was at my expense, not for free as mentioned on their site. Luckily I got a refund, but I had to buy the same article (that matched the description this time) from another shop. I am never buying from them again. And neither should you.

I am filing a fraud complaint, I cannot get my order number a receipt and have not received any product. I received one reply and after that silence. No product received, no shipping tracking number nothing. Yet payment went through. I have emailed them 4 times since last week, Nothing.

I ordered a number of yarns from Laughing Hens 15 days ago (April 1st) with the “tracked shipping” option. They sent me an email when they shipped the items on April 5th but the email was missing the tracking number.

I sent them a number of emails and asked the tracking number. I have not received any replies so far.

Finally I reached them by phone and asked the tracking number. The lady answering the phone said that she did not have the tracking number either and I had to wait three weeks to be refunded.

I told her that I don’t want to be refunded and I just want to receive the yarns that I ordered. She repeated the same answer in a robotic manner.

They have very poor communication. I still don’t know what happened to my order and I can do nothing except waiting.

I received my order one day before the three-week waiting time ends. So I edited my review to three stars.

I ordered yarn from a websight named laughinghens.de - which naturally means I expected the company to be EU-based. It was not which meant a fair increase in the price for me, since I had to pay tarif for costums etc.

Beyond that I still have not recieved the package due to lots of delays - both at the company and at the courierservice they have chosen to use. I am still wondering if I have been scammed, and the pretty expensive yarn I am now expecting, might never arrive.

I hope laughinghens.de will eventually respond to my mail, and contact the courier which only the sender can contact.

Edit they have responded - several times actually and have also investigated. I have upped their stars one to three - the parcel still is not her - so this is for the effort and the service...

I still find it frustrating that the information that the supplier is based outside of EU is not clear on the German page. I would never import yarn, which I could readily get from an EU-based company. The expense is far too high for that.

Lovely service , some of my order was not available but the lady was very helpful sourcing another brand , arrived in a timely manner , packed with the enviroment in mind very happy with the service would use again .

Excellent speedy delivery, no problems.
Am very pleased with quality of yarn purchased. 100% wool at good price.
Sweater just finished and I couldn’t be happier!

I’m sorry I’ve not bought anything from laughing hens yet but am VERY grateful to them giving such valuable detailed information about the ecological impact of different yarns.

Wish I’d realised I was actually paying 50p more than a pdf pattern just for a photocopy of a pattern to arrive for £3.40! And not a great photocopy at that. Surely this is breaching copyright laws of the pattern designer??

My package arrived in a pathetic condition. How can they send some many yarns in brown paper bag all the way from UK to Canada, is 16$ not enough for shipping in a better package

It says my order shipped February 3. I have received no tracking number. After 11 days I emailed them and received a response. It says your PDF pattern is available in this link. I did not order a pattern I ordered and was billed for yarn. To add insult to this their is no link? Still no yarn or tracking number. I am editing my review. I heard back from them. They apologized for the mistake gave me a tracking number and my yarn was delivered today and it is just as ordered. So I am changing my rating to reflect that.

I have only myself to blame for ordering yarn from them a second time! Put in an order for yarn over a month ago and still have not received it! After I put in this order, I put in 2 orders to Wool Warehouse, also in England, and received both of those orders awhile ago! This company takes their sweet time!

Excellent service, wool sent promptly but unfortunately colour was wrong - my mistake.
I contacted the company and had a reply by email the following morning. I returned the wool but was concerned that stock was low of the colour I wanted. They kept the 8 balls aside until they received the returned balls and posted them that day.
In all it took only 3 days to remedy my mistake.
Can’t praise them enough.

Please be aware that you receive a colour photocopy of a knitting pattern for the price of the genuine article - £3.40. I wish that I had read more carefully! Wool arrived well enough packed and in good order.

NOT HAPPY WITH COMPANY
Do NOT answer messages. Pay for merchandise up from. Send email merchandise has shipped & haven't received. No tracking information given

Order #433432
Order date 11/21

Awful as described in reviews below. Happy to take your money for items they have no stock of. Chasing a refund and no response to emails!

I ordered and, of course paid for, my yarn a month & a half ago & have received nothing. I have sent emails & have gotten no response at all, despite the claim that they would resend the order if it is not delivered within 20 business days. I wish I had done more research before ordering from this site.

I placed my order on June 8th and paid for expedited shipping as Laughing Hens website recommended doing so in order to obtain tracked shipping to the US. I was told I would receive a tracking link. The order shipped on June 11th, the shipping notice did not contain a link. I was given a tracking number and told to track through my national postal service (USPS). As far as USPS and I have been able to determine as of July 1 my package still has not left the UK. There are several international tracking services available on the web and all of them say the same thing - last status as of June 13 has the package still in the UK. I have repeatedly asked them to contact the shipper to find out where this package is, and to date, they have not done so. Oddly, the filed an inquiry with the US Postal Service even though the package tracking indicates the package never reached the US. Clearly, COVID-19 has a bit to do with this lengthy delay. However, that doesn't excuse the apparent inability of Laughing Hens to accurately and effectively resolve this matter. At this point, I would advise anyone ordering from the US to not do so given lengthy delays on the part of the UK shipper and the seller's inability to deal with these delays.

Placed an order over a month ago and have yet to receive it. They also don’t respond to my e-mails

Ordered a delivery even paid extra to arrive quickly. Royal Mail messed up delivery so informed them that week. No reply at all, sent a second one again no reply. Then after three weeks as advised on their FAQ still no communication, not even an acknowledgement of any email So shambolic, terrible customer service even if they are busy! Will never use or recommend to anyone. Knitting Network and Wool Warehouse far better!