LAVAZZA Professional UK Avis 

I have been waiting for management to return my call now for 2 days. Apparently, the managers do not have diaries nor any assistant, neither can they be contacted...only via email which they don't seem to read.
Bad business, not happy at all...they have your money, now not interested in helping you. Rogue 👎

The machine often gets jammed, a tea often dispenses without milk.
I love the decaf versions but would like a decaf tea. I love the choice of coffees and the hot chocolate.

The cups are quite hot to hold.

Great Company, pleasant to work with them so far

My role was relocating the 2 offices in to a new building. We did eventually get a new machine so ultimately pleased with the outcome but I had to chase for updates several times. Machine is on site works well replenished regularly and staff are happy.

Billing is a nightmare- we have had vending in since Oct 22 and haver yet to receive bills for visits and/ or credits for margin on items sold.

My client is constantly asking for details that have not been provided.

Lack of transparency of costs. Received a direct debit demand over £1000 and money withdrawn with no visibility as to the reasons for the payment.

Our Accountant Manager, Jonathan Dexter, is very approachable and responsive to any requests we may have.

Usually really good, quick delivery when ordered.
Recently though, a lot of products have been out of stock or unavailable which has impacted on our workplace.

everyone i've dealt with on the telephone have been so helpful and friendly, and my order has been delivered quickly.

Can never get hold of our account manager

So far so good with Lavazza coffee machine and coffee, milk and chocolate supplies. No problems to report.

The coffee is alright but ever since they changed from plastic to these eco paper cups the coffee is a lot worse, obviously they have no quality control as to the design and use of the cups because the cups have a flaw and that’s the paper corrugated part at the bottom of the cup that hides and holds the coffee and doesn’t let it dissolve which then makes the coffee taste very weak. Redesign your cups please or we will be getting a different coffee machine.

We had two Klix Momentum machines installed about a year ago along with a snack vendor. The machines are on a fully managed service. Unfortunately, Lavazza does not provide staff to cover holidays or other absences. In consequence, the machines are frequently not restocked. This morning, 20+ out of 32 drinks are unavailable, and the snack vendor is similarly bare. This is a frequent occurrence. Apparently, this does not constitute a breach of contract. To quote the LavazzaPro website "...our Operating Services business delivers a market leading service in line with our core values..." If our experience is representative of LavazzaPro's core values they deserve to go out of business.

Just to add insult to injury the quality of the drinks is very poor. The branded Lavazza coffee is bitter in the extreme, the "Nescafe Gold Blend" bares no resemblance to the stuff you can buy and the tea manages to taste more like dusty water than anything you'd want to drink.

In short, if I could give negative stars to LavazzaPro I would give -5.

Edited: The drinks machines have now been filled but there is still nothing in the snack vendor. The experience does not get better.

They installed the machine without milk, damaged the floor and now they don’t want to cancel the contract and take back the machine unless I pay the whole contract (5 years worth of rent) even if we have a clause where I can pay £250 to cancel anytime. Not recommended

Great Company for all your coffee needs!

Not a customer yet as I've been waiting for a callback for over a week. No one available to take my call last week and the same this week. Plus I was cut off - being a business owner, I know there are ways to get my number to call me back. Then it occurred to me to read Trustpilot reviews and I'm so glad I did. Sadly, this experience seems to run over many other similar companies. Looks like its back to Nespresso again... Whoever the owners are, do pay attention as the team is letting the business down.

Response to Lavazza's response: surely you don't think after that experience that we would want to engage you as a business, where you only pay attention if there's a complaint. Thanks but no.

After nearly 18 months of supply Lavazza still let the machine run out of hot drinks and snacks. They then have the audacity to say that we are not meeting the minimum vend numbers! Numerous staff members have resulted to bringing in their own drinks because the coffee tastes awful. Complaint after complaint to Lavazza sees no improvement to either the stocking of the machines nor the quality.
My advice to anyone considering a Lavazza vending machine... don't. I believe 1 star is too generous.

Have you compared a regular cheap coffee with the Lavaza professionals vending machine effort? The coffee in particular is possibly the worst I've ever tasted. It really doesn't resemble coffee in the slightest. I really wonder who was responsible for passing this liquid powder concoction after the taste test. No coffee comes close to how bad this stuff really is as well as the other beverages which are essentially just water and various levels of sugar minus any resembling flavour!

Excellent service ,full of knowledge an asset to your your company well done Fiona

One of their vending machines refused to hand me my chocolate bar. I emailed customer services and they refunded! That's good easy service. Thank you Sophia.