I called Leep and spoke to Will today because I needed to set up an online account. I wasn't sure why I needed to call and Will told me it was because I didn't have an email address linked to my... Voir plus
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How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... Voir plus
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Mike was extremely helpful on the phone today with my questions ! I really like leep as a provider and think they are much better than Thames water who were my previous supplier. I would like them to... Voir plus
L'entreprise a répondu
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
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À propos de l'entreprise
Écrit par l'entreprise
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Coordonnées de contact
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Royaume-Uni
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Excellent
2 k avis
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Réponse de Leep Utilities
Good morning Ian
Thank you so much for your kind words! We’re delighted to hear you had a great experience—Gemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
7 avril 2026
Avis spontané
Réponse de Leep Utilities
Good morning OgbaWe’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described isn’t the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
We’d genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
After about a ten minute wait
After about a ten minute wait, the lady I spoke to was very helpful, undated our account and arranged for the refund due to a credit on the account. Very pleasant phone call.
7 avril 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Sheila and John
Thank you for your kind feedback! We're really pleased to hear that, although there was a short wait, Hannah was able to assist you efficiently and resolve the issue with your account and refund. It's great to know the call was a pleasant experience overall. We appreciate you taking the time to share this!
Have a great day
Kelly
Réponse de Leep Utilities
Good morning James
Thank you for your kind feedback! I'm glad you found the advice helpful and useful from Noah. I really appreciate you taking the time to share your experience.
Have a great day
Kelly
Helpful home move
Called up and spoke to Will about moving home. He handled everything quickly and smoothly, exactly what I needed with the stress of moving house.
31 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Josh
Thank you for your kind feedback! We're so glad to hear that Will was able to make your move smoother and less stressful. Moving home can be a challenging time, so it’s great to know he handled everything quickly and efficiently for you. We’ll be sure to pass along your comments—he’ll really appreciate it. Wishing you all the best in your new home!
Have a great evening
Kelly
Deborah made my tenancy process a none…
Deborah made my tenancy process a none stressful easy experience she was super fast and super informative, Leep is very fortunate to have employees like her leading the way into their customer service!
31 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Sonny
Thank you so much for your kind words! We're thrilled to hear that Deborah made your tenancy process smooth and stress-free. She truly goes above and beyond to provide fast, informative, and supportive service, and your feedback means a lot to us. We’re proud to have her as part of the team. Wishing you all the best in your new home!
Have a great day
Kelly
So helpful
So helpful, i think i spoke to michelle and she was so lovely and spoke through everything to help me with my account, great experience
30 mars 2026
Avis spontané
Réponse de Leep Utilities
Good evening Courtney
Thank you so much for your kind review! We're really glad to hear you had such a positive experience. Michelle will be delighted to know her support made a difference. If you ever need anything else, we're always here to help
Have a great week
Kelly
Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
26 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Claire
Thanks so much for your lovely review! 😊 We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
26 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Yura
Thank you for your feedback! We’re pleased to hear your account setup was fast and easy with Mike. If you need anything else, we’re always here to help.
Have a great day
Kelly
I’m really happy with the service from…
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude of their staff — always friendly, patient, and willing to help with any questions. It makes such a difference when you feel valued as a customer.
Overall, a great experience and I’d definitely recommend them to others!
26 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Hajerhmed
Thank you so much for your lovely review! 😊 We’re delighted to hear everything has been running smoothly and that Deb's friendly and supportive approach stood out to you. Making our customers feel valued is exactly what we strive for, so your feedback means a lot. Thanks again for your recommendation!
Have a great day
Kelly
Michelle was very helpful and sorted…
Michelle was very helpful and sorted out for me what i needed. No issues at all with customer service.
25 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Jo
Thank you for your kind feedback! We're really pleased to hear that Michelle was able to help you and get everything sorted smoothly. It's great to know you had a positive experience with our customer service. We’ll be sure to pass on your comments to her. If you need anything else, don’t hesitate to get in touch!
Have a great day
Kelly
Its really helpful and informative and…
Its really helpful and informative and my request was entertained at once on call. Thanks to the team specially Noah for his on phone support.
25 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Sanaullah
hank you for your wonderful feedback! We're delighted to hear that you found the support helpful and informative, and that your request was handled promptly during your call. A special thank you for recognising Noah’s on-phone support — we’ll be sure to share your kind words with him and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Have a great day
Kelly
I called today to sort direct debit and…
I called today to sort direct debit and name change. I spoke to Deborah. The call was pleasant and she was fab. Thank you
25 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Mrs Smith
Thank you for your kind feedback! We're delighted to hear that Deborah was able to assist you with your direct debit and name change, and that you had such a pleasant experience. We'll be sure to pass on your lovely comments to her 😊
Have a great evening
Kelly
Réponse de Leep Utilities
Good afternoon Bella
Thank you for your feedback! We're so pleased to hear you received great customer service. We really appreciate you taking the time to share your experience 😊
Have a great evening
Kelly
I had a call with customer service and…
I had a call with customer service and they helped me solve the problem.
24 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning
Thanks for sharing your experience! We’re really pleased our customer service team could help get everything sorted for you.
Have a great day
Kelly
Lovely and very respectful I love them
24 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Raian
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Michelle. Being respectful and friendly is very important to us, and it’s wonderful to know you felt that. We truly appreciate your support!
Have a great evening
Kelly
Michelle was great and assisted me with…
Michelle was great and assisted me with getting a refund back to me
24 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Fuad
Thank you for your kind words! We’re so pleased to hear that Michelle was able to assist you and make the refund process smooth. We’ll be sure to pass along your feedback to her—she’ll really appreciate it. If there’s anything else we can help with, please don’t hesitate to reach out!
Have a great evening
Kelly
I spoke to Michelle today
I spoke to Michelle today.
She was kind, helpful and listened.
A credit to your company.
23 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Michelle was kind, helpful, and attentive during your call. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.
Enjoy your day
Jo
Spoke with Deborah today at Leep
Spoke with Deborah today at Leep - have been paying my water for 12 months on a new build apartment via Southern Water until being told yesterday I should have been paying Leep instead - not happy with SW however Deborah was fantastic, dealt with the issue, put my mind at rest and set the account up with a minimum of fuss and explained things in a simple and helpful way - in a time of generally rubbish customer service it was fantastic to get someone who proved decent customer service still exists :-)
20 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you so much for your feedback. We’re sorry to hear about the initial confusion, but we’re really pleased that Deborah was able to step in, resolve everything, and make the process straightforward and stress-free for you.
It’s wonderful to hear that her clear explanations and supportive approach made a difference — especially in a situation like this. We’ll be sure to share your kind words with her, they will mean a lot.
Enjoy your day
Jo
Excellent Service given to me today by…
Excellent Service given to me today by Jessica. Jessica was very efficient, knowledgeable and extremely professional. Answered all off my questions regarding my up and coming Bill. Would recommend Leep as your Water Supplier. I have been with them over the past several years. Wouldn't change.Extremely Happy.Thank you Jessica
19 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you so much for your kind and detailed feedback. We’re thrilled to hear that Jessica was efficient, knowledgeable, and professional in helping you with your upcoming bill.
It’s fantastic to know you’ve been a happy customer for several years and would recommend us — that truly means a great deal. We’ll make sure Jessica sees your lovely comments.
Enjoy your day
Jo
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