I called Leep and spoke to Will today because I needed to set up an online account. I wasn't sure why I needed to call and Will told me it was because I didn't have an email address linked to my... Voir plus
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How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... Voir plus
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Mike was extremely helpful on the phone today with my questions ! I really like leep as a provider and think they are much better than Thames water who were my previous supplier. I would like them to... Voir plus
L'entreprise a répondu
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
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À propos de l'entreprise
Écrit par l'entreprise
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Coordonnées de contact
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Royaume-Uni
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Customer Service Rep Deborah
I recently moved into a flat that uses Leep Utilities and signed up for a new account with Deborah today. She was very helpful in setting up the account for me and giving me an overview of the monthly costs, direct debit scheme and gaining information from the online account.
18 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re delighted to hear that Deborah was very helpful in setting up your new account and clearly explaining your monthly costs, Direct Debit, and how to use your online account. We truly appreciate your kind comments and will be sure to pass them on to her.
Enjoy your day
Jo
Amazing place Mark 110% one of best…
Amazing place Mark 110% one of best trainers around extremelly pleased would recomend 100%
17 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Jose
Thank you so much for the amazing feedback! We’re thrilled to hear you’re extremely pleased and that Mark made such a great impression. Your recommendation means a lot to us!
Have a great day
Kelly
The person who talk to me was nice and…
The person who talk to me was nice and assisted me with respect and answered all the questions I had. Thank you so much.
17 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Tharika
Thank you for your kind feedback! We’re glad to hear that you had a positive experience with Noah and that all your questions were answered. We appreciate you taking the time to share this.
Have a great day
Kelly
Réponse de Leep Utilities
Good Morning
Thank you for sharing your experience. We’re delighted to hear that Will was able to help you promptly and get everything sorted quickly. Your feedback is greatly appreciated.
Enjoy your day
Jo
Called today and spoke to Mike who was…
Called today and spoke to Mike who was super helpful and friendly, sorted my bill out and issued my refund with no hassle
16 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Sophie
Thank you for your kind review! We're really pleased to hear that Mike was able to help resolve your bill and arrange your refund quickly and smoothly. We'll be sure to pass on your lovely feedback to him. If you need anything else in the future, please don’t hesitate to get in touch!
Have a great evening
Kelly
Fabulous service
A lovely, helpful lady, sorted my refund & direct debit out very quickly.
16 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Theresa
Thank you for your lovely feedback! We're so pleased to hear that Michelle was able to help you quickly sort out your refund and direct debit. We'll be sure to pass on your kind words. If you need any further assistance, we're always here to help!
Have a great evening
Kelly
Réponse de Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Sem provided wonderful customer service and helped make your experience as a new customer a positive one. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Don't use electric throw from LEAP
I was given a heated throw. It burnt me and I can hardly move my legs and back and now I've got rheumatic pain all over! I was super fit before using it and had just done a sports class! Also I was told the heated throw would be good for my pet which I googled and it is dangerous for them! I was told that my storage heaters are good. They cost £20 per night and my relatives boss threw them out of a property in 1970s! I have not been given a washer like what is advertised on Leap website either!
8 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning Clare,
I’m sorry to hear about your experience. I just wanted to check whether you may have the correct company, as we are Leep Utilities and we do not supply heated blankets or heated throws.
Kind regards
Kelly
Michelle was very helpful and…
Michelle was very helpful and accommodating. She explained things in a way that were straight forward and not overwhelming
9 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Angellinas
Thank you for your kind feedback! We're so glad to hear that Michelle was helpful and accommodating, and that she explained everything in a clear and straightforward way without making it overwhelming. We'll be sure to pass along your compliments to her. Your feedback means a lot to us! 😊
Have a great evening
Kelly
I had a worrying issue with my bill
I had a worrying issue with my bill. Mike was able to re-assure me and helped to deal with the issue immediately.
9 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Robert
Thank you for your feedback. We're glad Mike was able to reassure you and help resolve the issue with your bill right away. It's great to hear he was able to address your concern promptly and provide the support you needed.
Have a great evening
Kelly
Easy to connect with customer service
Easy to connect with customer service. Very helpful in nailing down closure of account and payment settlement.
9 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Mr Rasalawala
Thank you for your kind feedback! We're glad to hear that your call with Gemma was helpful in assisting you with closing your account and settling the payment. We appreciate you taking the time to share your experience and wish you all the best going forward. 😊
Have a great day
Kelly
Réponse de Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that you had a great interaction with Mike. Your feedback is greatly appreciated, and we’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
The guy was amazing
The guy was amazing. His response was quick and he solved my issue
6 mars 2026
Avis spontané
Réponse de Leep Utilities
Good Morning
Thank you for your feedback! We’re glad your issue was resolved quickly and that you had such a positive experience.
Enjoy your day
Jo
Réponse de Leep Utilities
Good afternoon Fiona
Thanks for the review! I’m really glad your experience with Noah felt straightforward and easy to follow.
Have a great weekend
Kelly
Amazing service
Amazing service, super helpful and cheery, answered all my questions, was very happy with my treatment.
4 mars 2026
Avis spontané
Réponse de Leep Utilities
Good morning
Thank you so much for your kind words! 😊 We’re really glad to hear you had such a positive experience. It’s great to know our team was helpful, cheerful, and able to answer all your questions. We’re delighted you were happy with your treatment and truly appreciate you taking the time to share your feedback. We look forward to speaking to you again! 🌟
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
3 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
2 mars 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
Hannah was super helpful today and the…
Hannah was super helpful today and the process was quick and easy, thankyou :)
26 février 2026
Avis spontané
Réponse de Leep Utilities
Good morning Hannah
Thank you so much for your kind feedback! We’re thrilled to hear that Hannah was super helpful and that your experience was quick and easy. We truly appreciate you taking the time to share this
Have a great day
Kelly
Upon speaking with Michelle today I was…
Upon speaking with Michelle today I was listened to and also all my concerns were resolved I have now asked for myself to only communicate with her as she has been the most helpful and understanding out of everyone I have spoken to x
25 février 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Carla
Thank you so much for your kind feedback. We’re really pleased to hear that Michelle was able to listen to your concerns and resolve everything for you. Providing helpful and understanding support is very important to us, and we’ll be sure to pass your lovely comments on to her. Please don’t hesitate to reach out if you need anything further.
Have a great evening
Kelly
Gemma is very good
Gemma is patient, helpful although the phone quality was poor, she explained again and again, also re did the bill, has done her best. I appriciated !
23 février 2026
Avis spontané
Réponse de Leep Utilities
Good afternoon Chris
Gemma was patient and very helpful. Although the phone quality was poor, she kindly explained everything again and again and even redid the bill. She truly did her best, and I really appreciated her support!”
If you'd like it to sound more formal or more casual, I can adjust the tone as well.
Have a great evening
Kelly
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