LifeSight GB - master trust pension scheme Avis 

I spoke to Teddy regarding Transfer my other pension into Lifesight and he kindly helped how to use online Transferring into Lifesight. He also gave me an option if i wanted the form via email or post.
This was dealt with in a very professional manner.

Came through to Teddy he was quick and very helpful

I had conversation with Lifesight representative - Blake, supporting me with my financial questions. And she was able to answer all my queries with great support. Thank you and I hope this kind of support continues further.

Customer service with Teddy and Chris was prompt and excellent.

Graham Atkinson of the Customer Care team has been excellent to deal with in resolving a problem relating to a pension transfer. Courteous, understanding and knew what to do to get the matter sorted out. Has taken the time to contact me to update on progress. Many thanks Graham.

Avoid at all costs!

Customer service is non existent, they have been sent paperwork 4 times and still refuse to acknowledge receipt.

They take ages to reply to messages, if they even reply at all.

Dealing with this company is so stressful and nobody takes accountability for anything so it’s difficult to actually get any update or any action on anything.

Using LifeSight with the new employer. Lucas was very quick to help with a couple of questions I had through the chat.

Was treated really well,with politeness and respect.the service was very fast and the lady was really friendly and helpful

Prompt, professional and helpful response

I had a online live chat which went very well with no problems , the guy was very helpful

I am retiring in a couple of months. My broker is arranging my annuity. My personal pensions have been transferred across within days e.g. L&G who use Origo. However with WTW, they are still using out of date paper forms. These forms I promptly signed and returned only to find several days later that they forgot to include certain forms. These I again signed promptly and returned. After several more days I then get told that they could not verify my address and could I send additional proof. I promptly sent over 4 documents e.g. HMRC that had my address as proof. I find this crazy as I have worked for WTW for over 5 years and they have my address on record. All this is delaying the completion of my annuity and having a negative impact on my eventual income. Contacting those dealing with this transfer is not possible. You have to phone a helpline number which is answered in the UK but those responsible are based in Manila (Philippines) and so cannot deal directly with them. I find the whole process shocking for such a high profile company.

Lucas was extremely helpful and answered my queries quickly.

Well it’s the first time I’ve contacted LifeSight pension they were very helpful I know they have a hard job to do at least you can get in touch online or by phone if you get stuck so that helps a lot so definitely recommend this pension provider thanks again

Carmel Iqbal was superlative. She was indispensable in navigating the transference of my pension from the UK to the US. As well excellent comms both by phone and email, can't thank her enough.

0 stars – avoid at all costs

LifeSight has shown no customer service whatsoever. They refused to properly look into my issue and offered no meaningful help or resolution.

As a result, I have had no option but to consider legal action and to log a formal complaint with the Pensions Ombudsman.

This has been an extremely frustrating and stressful experience. Based on my dealings with LifeSight, I would strongly advise others to avoid them entirely and never place a pension with this provider.

Thorough knowledgeable and friendly staff. Answered all of my questions and advised me in a simple straightforward way. They stayed on the phone guiding me through all stages of use despite my difficulties.
I could not have wished for more helpful friendly staff.
I thank ANJ in particular. Nothing was too much effort. Answered all of my questions.
Thank you.
Kind regards. Paul F.

Customer services have always been helpful and prompt including Sarah who helped me today and resolved a problem immediately.

I have been trying to draw down since October 2026 and get an error message. It takes 6 weeks for any reply and my latest email just advises it been forwarded onto another team.

Following a couple of administrative issues I had experienced with my account, I was exceptionally fortunate to have had Graeme Atkinson, Senior Administrator manange my concerns.

Despite not being able to reach me initially, Graeme perserved & he was incredibly professional & understanding when he did manage to reach me.

He was also open to listening & accepting my feedback, confirming that he would absolutely ensure that it was fed up to those in his wider team, which was really refreshing to know.

Suffice to say, it is without hesitation that Graeme receives 5 out of 5 stars from me for his friendly approach & professionalism.

He really is a credit to the Lifesight epa Team.

Thank you Graeme, I really appreciate your time on the call the other day. I wish you well & Happy Christmas to you & yours.

Best wishes,

Kevin H

PS. Businesses need more people like Graeme on their teams !!

Canr get on the website most of the time